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cd2448
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Joined: Aug 29, 2006
Posts: 2

PostPosted: Tue Aug 29, 2006 8:21 am    Post subject: OneWay Audio Issue Reply with quote Back to top

Hi all,

I am having some problems with one-way audio on my Vonage phone - i can hear the other caller but they can't hear me. i have researched this on the web and i think my setup should be ok:

motorola surfboard SB5120 has the DOCSIS version i need
this connects to linksys rtp300 with two phone lines attached

i have two phones, on the first one, i have never experienced a problem, but the second one is getting oneway audio quite often, and basically i am going to have to go back to verizon for home phone service if i can't get this working.

i used the bandwidth test, i got a 300kbs upload and 3.1Mbs download - so that should be ok, right?

Is there a way to set up a dedicated quality of service for the Vonage communication ports? I am a big Vonage fan but we can't go on like this, either i get it working or it has to go Sad

thanks in advance, cd.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Aug 29, 2006 7:23 pm    Post subject: Reply with quote Back to top

I assume that you've re-booted the system, probably many times, but if you haven't you should.

You probably should run the forum Voip test and post the results, and even run a comparison test at www.testyourvoip.com, but with one line working well and the other not, I have to believe it's a problem with the RTP300 or at Vonage's end. Assuming the Voip tests give good results, I'd call tech support and insist on second tier support. Give them a chance to fix this.

_________________
Steve Gray
Orlando, FL
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cd2448
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Joined: Aug 29, 2006
Posts: 2

PostPosted: Tue Aug 29, 2006 8:00 pm    Post subject: hmm... Reply with quote Back to top

i am getting test results in the 3.6-3.9 range (with one rogue 4.2). would that be acceptable? they mention 4.0 in the blurb, and talk about ACQ but i don't see how i can test that part of it...
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