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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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randym431
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Joined: May 31, 2005
Posts: 67

PostPosted: Tue Aug 29, 2006 6:40 am    Post subject: Another Refer a friend question Reply with quote Back to top

I refered my sister via the email. She finally used it and signed up thru the email I sent thru refer a friend. So she signed up, got the equip and started service. I have received NOTHING and my refer a friend management does not show she signed up. Is this strange? Why didnt the process work?
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houuser
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Joined: Sep 04, 2003
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Location: Houston, TX

PostPosted: Tue Aug 29, 2006 9:59 am    Post subject: Reply with quote Back to top

I may be on the incorrect path. Did she sign-up from your referral e-mail or from another method?
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pdhenry
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Joined: Mar 17, 2006
Posts: 241

PostPosted: Tue Aug 29, 2006 12:12 pm    Post subject: Reply with quote Back to top

Right, she would have to sign up using the link in the referral email. She would also have to have obtained the equipment directly from Vonage as part of signing up.

I had the same problem - I sent a friend a referral and he signed up on his own after getting the referral email. Didn't count as a referral for me.
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randym431
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PostPosted: Tue Aug 29, 2006 3:21 pm    Post subject: Reply with quote Back to top

She got the refer email. Clicked the link. Signed up. Got the free 1st month and equip from Vonage. She even called me at work and said she got the email, "what do I do?"
I told her to click it, and sign up. Walked her thru the process. She never heard of Vonage till I told her and she got my refer email.

Now Vonage says she did not use it. Total krap!!!
This is it for me...
I'm quiting Vonage ( a long term customer) and she said she (still in her first 30 days) is quiting too because of this.
Sooooo... This is how Vonage works now?
I'm out of here!!!!
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mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Tue Aug 29, 2006 4:28 pm    Post subject: Reply with quote Back to top

Did she sign up for the unlimited $24.95 or the $14.95 plan? It makes a difference. There is no referral bonus if they sign up for the 500 minute plan. I had this happen to me as my friend wanted the 500 minute plan hence no referral bonus.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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randym431
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Posts: 67

PostPosted: Tue Aug 29, 2006 4:34 pm    Post subject: Reply with quote Back to top

She got the unlimited $25 plan. Still has my refer email she used to sign up.
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LDThornton
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 26, 2006
Posts: 17
Location: USA

PostPosted: Tue Aug 29, 2006 4:37 pm    Post subject: Reply with quote Back to top

Just call Vonage and tell them what happened. They will give you the credit with no hassle.
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mundy5
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Posts: 1179

PostPosted: Tue Aug 29, 2006 4:37 pm    Post subject: Reply with quote Back to top

Then my next question is how long has she had the service. My understanding is that she must be a user for 60 days or 90 days or something like that b/4 you get the bonus.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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randym431
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Joined: May 31, 2005
Posts: 67

PostPosted: Tue Aug 29, 2006 5:03 pm    Post subject: Reply with quote Back to top

One month as of next week.
From what I read here, the credit was instant with others.
And Vonage policy says if "they dont keep it for 90 days, subject to a charge back for early ending of service".
When I read from others it was an instant credit, I knew something was up when I did not get a credit way back.

Now they just say she did not use the email to sign up. Total BS...

She still has it saved, and it did indeed say "you have been referred by Randy", and she clicked on the $29 plan and followed thru in ordering. I even walked her thru it on the phone that night.
I am not going to stay with a place that does business like this.
I am already looking at the service my local cable co. offers and just ditch Vonage if this is not fixed in the next few hours.
She is calling their CS herself on this right now.
BE-WARE!!!! Vonage customers!
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Aug 29, 2006 7:48 pm    Post subject: Reply with quote Back to top

Drop an Email to customer support using the forum contact page (menu top left, Vonage Information/contact support). We're told that this gives higher than ordinary support from Vonage. Tell them what you've told us.

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Steve Gray
Orlando, FL
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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