GROAN :( - offline again...

Posts: 11 · Posted: Mon Aug 28, 2006 2:50 pm Post subject: GROAN :( - offline again...

Well, "FarmerBob"s solution worked on both my MTA's ~1400hrs.
I had service on all 3 lines - until now, 1540hrs.
Once again, "Watch das blinkin' lights".
I give up.....

Ray Kipping
rkipping@aol.com
"Skippir"

Posts: 15 · Vonage Forum Associate Joined: Jul 13, 2004 Posts: 15

It looks as though there is something deeper here (I'm not surprised) and I fear that if TS can't figure out the initial issues, whatever you are going through is probably well over their heads. One of my main concerns was that with most gear that uses firmware, you do not mess around with the unit while it is trying to do its thing. I know once it is obvious that if is getting the update and is processing - NO TOUCH! This might not be the case here with this issue. Otherwise, all the dinking around that they make us do would surely trash these MTA's. Maybe that's what happened to yours? Delayed Stress Syndrome.

Unless we're lucky enough that the simple stuff evades them and that they might do well with the more complicated things. Who knows.

I will be very interested in the out come of this current issue.

Take Care (again). . .
. . . fb

P.S.
Oh and when you call TS, bypass India and ask for US Tech Support directly. It'll save you many head aches.

Posts: 35 · Vonage Forum Junior Joined: Aug 26, 2006 Posts: 35

Make sure your VT takes the new firmware before placing it back behind your router.

Posts: 15 · Vonage Forum Associate Joined: Jul 13, 2004 Posts: 15

gmchenry wrote:

Make sure your VT takes the new firmware before placing it back behind your router.

Where is it said that it was moved? If you read my original post (http://www.vonage-forum.com/ftopic16053.html) you will see that all you do is disconnect the MTA from the network (not move it) and then after resetting is done you reconnect it just as it was. The only piece that you are moving is the CPU if you don't already have it plugged into the PC port on the MTA.

. . . fb

Posts: 35 · Vonage Forum Junior Joined: Aug 26, 2006 Posts: 35

If he didn't move it that's fine. Rebooting would not get my VT1005 to take the new firmware. It did allow me to get into the web interface. I had to move the VT direclty to the cable modem and change the VT to DHCP to get the firmware update and then moved it back behind the firewall with its static IP.

I am curious as to what Skippir's firmware version is nonetheless since his VT1005 is back in the weeds.

Posts: 11 · Posted: Wed Aug 30, 2006 12:46 am Post subject: Back in the weeds

gmchenry wrote:

If he didn't move it that's fine. Rebooting would not get my VT1005 to take the new firmware. It did allow me to get into the web interface. I had to move the VT direclty to the cable modem and change the VT to DHCP to get the firmware update and then moved it back behind the firewall with its static IP.

I am curious as to what Skippir's firmware version is nonetheless since his VT1005 is back in the weeds.

They didn't update - nothing was "moved". The mta's are plugged into the router. I disconnected them from the router & plugged the PC into each one. It worked the first time on both, but gave out 90 minutes later and a second try didn't work. I'll just wait for the new units tomorrow and see what happens. At this point, I'm considering 2 tin cans with a long string Smile

It would be just as useful as their tech support...

Skippir

Posts: 4 · New Forum Member Joined: Oct 19, 2004 Posts: 4

Am now in DAY FIVE of this outage. Hello? Vonage? Do you give a flying fsck about your customer base?

Why don't they just admit the VT1005 is toast, give it up, and mail out new working MTAs to those of us who're still out?

Posts: 4 · New Forum Member Joined: Oct 19, 2004 Posts: 4

jtison wrote:

Am now in DAY FIVE of this outage

Now I have to eat a slice of humble pie and thank Doug at the US help desk. I guess before 0900 EDT is the time to call: I didn't get patched through to India or Bangladesh or wherever normal L1 calls go.

It took a huge download (lasting at least 4-5 minutes straight), then an automatic reboot, to get the MTA working. It now works. YAY! Let's hope this stays up for another 2.5 years with no further issues.

Posts: 11

Good luck to you and I hope it continues to work.
My L3 contact never suggested a download.
Hopefully, DHL will show up today with my new units, and they will work.

As a side note, I considered switching services. AT&T Call Vantage just doesn't cut it with service features or cost.
I thought Verizon VoiceWing would be good - more features than Vonage for ~$12/month more. But get this - they will only connect two lines. To get a third line, you have to have another ISP!!
Figure that one out....the rep and her supervisor didn't understand that either. On top of everything else, when I called Verizon, while someone answered promptly, I was transferred FIVE times before getting to the proper department at VoiceWing sales!
THAT, too, made me start to think about the deal, but at least I could understand what they were saying.

Skippir

Posts: 35 · Vonage Forum Junior Joined: Aug 26, 2006 Posts: 35

jtison wrote:

It took a huge download (lasting at least 4-5 minutes straight), then an automatic reboot, to get the MTA working.

Ditto. I thought that rapidly blinking light was going to go on forever. Wink

The only way I could get my VT1005 to take that big download was to put the VT back to DHCP and connect directly to the cable modem.

The whole process to recable my network for the update and then return to the config that worked for the last 2 years was about 15 minutes.

I also looked into feature sets of other Voip providers and have yet to find anything better. I think I'll be OK as long as Vonage doesn't do this again.