FarmerBob's repair protocol works - Hallelujah !! Dial tones

Posts: 11

Maybe he should be on their payroll - Thank you "FarmerBob".

After being out since 1010hrs last Friday, numerous calls to levels 1 through 3 with no success, I tried FarmerBob's suggestion step by step around 1400hrs today. Holy Crap !! IT WORKED !!! I now hear the coveted sound of the dial tone. All three lines work. Howcum the techs at ANY level couldn't get into the User Interface of my MTA's? They didn't know HOW (neither did I, but I do now). No one told me to disconnect from the network, in fact, I was instructed to remain connected. That's why the UI couldn't be accessed.

Their last contact with me (other than a bunch of emails and shipping notices today) was:
8/27/06 - Terry came on 1655hrs (NJ) LEVEL 3 TECH - sounds like Chinese guy - had me plug into computer again 192.168.102.1 - no luck on either unit. Told me to unplug D-link & mta's power again - after 1 minute, plug in router. Then plug in mta's. doesn't work "both mta's need to be replaced" per Terry as he expressed his frustration at not being able to access the mta's.
Terry can only ship replacements via 2-day. Should get Wednesday, just plug in - they should work - shouldn't have to call Vonage w/new MAC addresses.

I'm no fan of Verizon - but their FiOS is great.
Maybe their phone service (and tech support) is, too.

Ray Kipping
rkipping@aol.com

Posts: 15 · Vonage Forum Associate Joined: Jul 13, 2004 Posts: 15

Skippir,
Thank you for the praises and I am glad that my misfortune and escapades were able to help you out.

I'd bail, if it weren't for all the great features. Also the financial experts are saying that since their competition is lowering their pricing, Vonage may have to follow suit. I have yet to find another service with these features and this price, which may be going down.

Take Care and Happier (sic) VoIPing.

. . . fb

P.S.
To be on their payroll I'd probably have to move to India. They can outsource our jobs, but they can't outsource me.