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jgkoch
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Joined: Aug 26, 2006
Posts: 20
Location: West Saint Paul, MN

PostPosted: Sat Aug 26, 2006 8:12 pm    Post subject: Voice of person we called cuts out & back in intermitten Reply with quote Back to top

We've noticed recently that the voice of certain people we have called will intermittently cut out and then come back on after a few to several seconds. They can still hear our voice, but we cannot hear them. The call doesn't always terminate, or drop. It doesn't happend with all phone calls, either; but perhaps the time of day has something to do with it? We were having trouble Saturday night around 7:00pm.

We're using the VTech 8100 IP router/phone and Comcast High Speed Internet coming through a Motorola SB5100 Surfboard cable modem.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Aug 27, 2006 9:59 am    Post subject: Reply with quote Back to top

Please post the rest of the technical details listed in the sticky message at the top of the forum.

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Steve Gray
Orlando, FL
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jgkoch
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Joined: Aug 26, 2006
Posts: 20
Location: West Saint Paul, MN

PostPosted: Sun Aug 27, 2006 3:03 pm    Post subject: Reply with quote Back to top

1. Saint Paul, MN (55118)
2. Comcast High Speed Internet
3. Upload: 384Kbps Download: 6Mbps
4. Motorola SB5100 Surfboard cable modem
5. VTech 8100 IP
6. Modem---->Vonage Adapter-->PC
7. Choppy audio -- the person I am talking to cuts in and out, so I cannot hear them at times, though they can still hear me the entire time. Happens often when I call voice mail, too. Occasional dropped calls as well.
8. We don't have Java installed for the Voip test.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Aug 27, 2006 8:27 pm    Post subject: Reply with quote Back to top

OK, you can run an alternate test at www.testyourvoip.com . Run a test call to Boston and post the detailed results.

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Steve Gray
Orlando, FL
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jgkoch
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Joined: Aug 26, 2006
Posts: 20
Location: West Saint Paul, MN

PostPosted: Sun Aug 27, 2006 10:12 pm    Post subject: Reply with quote Back to top

That site also requires Java.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Aug 27, 2006 10:54 pm    Post subject: Reply with quote Back to top

Sorry, I should have realized that.

Do you have a cooperative friend with a broadband connection? If so, it would be informative if you can take your Vonage gear and see how it performs on another system.

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Steve Gray
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jgkoch
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Joined: Aug 26, 2006
Posts: 20
Location: West Saint Paul, MN

PostPosted: Mon Aug 28, 2006 10:36 am    Post subject: VoIP Speed Test results Reply with quote Back to top

Speed test statistics
---------------------
Download speed: 3295880 bps
Upload speed: 737856 bps
Quality of service: 34 %
Download test type: socket
Upload test type: socket
Maximum download pause: 86 ms
Average download pause: 8 ms
Minimum round trip time to server: 40 ms
Average round trip time to server: 41 ms

Voip test statistics
--------------------
Jitter: you --> server: 6.3 ms
Jitter: server --> you: 7.9 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 12
Estimated MOS score: 3.9
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Aug 28, 2006 6:57 pm    Post subject: Reply with quote Back to top

Well, after all that I'm afraid I don't have much to suggest. The test results look very good, though I'm puzzled as to why the QoS is so low when the other numbers all look good.

I gather you installed Java (?). If so, you might want to run a comparison test at the other site.

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Steve Gray
Orlando, FL
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jgkoch
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 26, 2006
Posts: 20
Location: West Saint Paul, MN

PostPosted: Mon Aug 28, 2006 10:08 pm    Post subject: Reply with quote Back to top

Just ran the test again on a Monday night. Everything seems good but the Quality of Service.


Speed test statistics
---------------------
Download speed: 9358840 bps
Upload speed: 738288 bps
Quality of service: 47 %
Download test type: socket
Upload test type: socket
Maximum download pause: 50 ms
Average download pause: 2 ms
Minimum round trip time to server: 39 ms
Average round trip time to server: 40 ms

Voip test statistics
--------------------
Jitter: you --> server: 6.7 ms
Jitter: server --> you: 8.1 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 12
Estimated MOS score: 3.9

_________________
Jon Koch
ISP: Comcast
Modem: Motorola SB5100 Surfboard
Broadband Phone: VTech 8100 IP
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jgkoch
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 26, 2006
Posts: 20
Location: West Saint Paul, MN

PostPosted: Tue Aug 29, 2006 10:24 am    Post subject: TestYourVoIP.com Results Reply with quote Back to top

MOS Analysis From You TO Boston

Media Quality MOS 3.7 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 43.0%
Latency 0.00 0.0%
Packet Discards 0.76 57.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 127 ms
Packet Discards 2.9%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 60 ms
Random Loss

Jitter Min: 0 ms
Avg: 3 ms
Max: 54 ms

Signaling Quality Post-Dial Delay 70 ms
Call Setup Time 100 ms
Media Delay 270 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.2 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 73.9%
Latency 0.00 0.0%
Packet Discards 0.20 26.1%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 127 ms
Packet Discards 0.9%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 3 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 170 ms
Call Setup Time 148 ms
Media Delay 204 ms

_________________
Jon Koch
ISP: Comcast
Modem: Motorola SB5100 Surfboard
Broadband Phone: VTech 8100 IP
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