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eosyn
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PostPosted: Sat Aug 26, 2006 11:59 am    Post subject: Vonage TA Cannot initialize. tftp file error Reply with quote Back to top

Hello, We have a Motorola TA that cannot start up. When the power is turned on to the device, it requests a tftp download of an image but the image server does not have the requested file. So the phone is offline.. not a nice thing. Is there any humans about who could help with this? Specs, and a truncated packet capture below

TA: Motorola VT1005V
TA: IP: 10.251.35.5

Quote:

No. Time Source Destination Protocol Info
8 10.822294 10.251.35.5 69.59.227.123 TFTP Read Request, File: 1QtZbpIUG1/motvt1000_5661f009d287.bin, Transfer type: octet

No. Time Source Destination Protocol Info
9 12.272713 69.59.227.123 10.251.35.5 TFTP Error Code, Code: File not found, Message: File not found.


Then the TA goes on to do some ntp time requests (successfully) and, not having the image it needs, it goes offline. I cant access it from the inside web interface at all at this point.
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mackendj
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PostPosted: Sun Aug 27, 2006 12:17 am    Post subject: Same issue Reply with quote Back to top

I have exactally the same issue. I have send a tech support request to Vonage - however have not yet heard back from them. I have also included a tcpdump of the failure. I have also attempted to factory reset the VT1005v. It seems to grab the initial tftp config fine. However it seems to grab a couple more - then it fails again. Probably still trying to apply a firmware update and back to the four flashing light state.
A sanitized capture of the Adapter after the factory reset follows:

TA: Motorola VT1005V
Sanitized TA: IP: 1.2.3.236


22:58:58.839220 arp who-has 1.2.3.1 tell 1.2.3.236
22:58:58.839288 arp reply 1.2.3.1 is-at 0:90:27:85:13:b2
22:58:58.839551 1.2.3.236.1024 > dns1-edn.vonage.net.domain: 1+ A? mot.vonage.net. (32)
22:58:59.972753 dns1-edn.vonage.net.domain > 1.2.3.236.1024: 1 17/3/1 CNAME tftp.vonage.net.,[|domain] (DF)
22:58:59.976523 1.2.3.236.1025 > tftp-12.kewr0.s.vonagenetworks.net.tftp: 35 RRQ "motvt1000_5661f00a6b71.bin"
22:59:01.127937 tftp-12.kewr0.s.vonagenetworks.net.tftp > 1.2.3.236.1025: 516 DATA block 1 (DF)
22:59:01.129255 1.2.3.236.1025 > tftp-12.kewr0.s.vonagenetworks.net.tftp: 4 ACK block 1
22:59:01.182417 tftp-12.kewr0.s.vonagenetworks.net.tftp > 1.2.3.236.1025: 516 DATA block 2 (DF)
22:59:01.183569 1.2.3.236.1025 > tftp-12.kewr0.s.vonagenetworks.net.tftp: 4 ACK block 2
22:59:01.237379 tftp-12.kewr0.s.vonagenetworks.net.tftp > 1.2.3.236.1025: 516 DATA block 3 (DF)
22:59:01.238513 1.2.3.236.1025 > tftp-12.kewr0.s.vonagenetworks.net.tftp: 4 ACK block 3
22:59:01.295270 tftp-12.kewr0.s.vonagenetworks.net.tftp > 1.2.3.236.1025: 516 DATA block 4 (DF)
22:59:01.296425 1.2.3.236.1025 > tftp-12.kewr0.s.vonagenetworks.net.tftp: 4 ACK block 4
22:59:01.347623 tftp-12.kewr0.s.vonagenetworks.net.tftp > 1.2.3.236.1025: 516 DATA block 5 (DF)
22:59:01.348768 1.2.3.236.1025 > tftp-12.kewr0.s.vonagenetworks.net.tftp: 4 ACK block 5
22:59:01.399795 tftp-12.kewr0.s.vonagenetworks.net.tftp > 1.2.3.236.1025: 218 DATA block 6 (DF)
22:59:01.400962 1.2.3.236.1025 > tftp-12.kewr0.s.vonagenetworks.net.tftp: 4 ACK block 6
22:59:04.969313 arp who-has 1.2.3.236 tell 1.2.3.1
22:59:05.577420 arp reply 1.2.3.236 is-at 0:f:9f:47:a:32
22:59:06.590154 1.2.3.236.1026 > dns1-edn.vonage.net.domain: 2+ A? mot.vonage.net. (32)
22:59:07.694768 dns1-edn.vonage.net.domain > 1.2.3.236.1026: 2 17/3/1 CNAME tftp.vonage.net.,[|domain] (DF)
22:59:07.698541 1.2.3.236.1027 > tftp-04.klga1.s.vonagenetworks.net.tftp: 46 RRQ "RRCFQwYpCk/motvt1000_5661f00a6b71.bin"
22:59:09.683896 1.2.3.236.1027 > tftp-04.klga1.s.vonagenetworks.net.tftp: 46 RRQ "RRCFQwYpCk/motvt1000_5661f00a6b71.bin"
22:59:10.757503 tftp-04.klga1.s.vonagenetworks.net.tftp > 1.2.3.236.1027: 516 DATA block 1 (DF)
22:59:10.758689 1.2.3.236.1027 > tftp-04.klga1.s.vonagenetworks.net.tftp: 4 ACK block 1
22:59:10.787468 tftp-04.klga1.s.vonagenetworks.net.tftp > 1.2.3.236.1027: 516 DATA block 2 (DF)
22:59:10.788610 1.2.3.236.1027 > tftp-04.klga1.s.vonagenetworks.net.tftp: 4 ACK block 2
22:59:10.819953 tftp-04.klga1.s.vonagenetworks.net.tftp > 1.2.3.236.1027: 516 DATA block 3 (DF)
22:59:10.821090 1.2.3.236.1027 > tftp-04.klga1.s.vonagenetworks.net.tftp: 4 ACK block 3
22:59:10.852446 tftp-04.klga1.s.vonagenetworks.net.tftp > 1.2.3.236.1027: 516 DATA block 4 (DF)
22:59:10.853589 1.2.3.236.1027 > tftp-04.klga1.s.vonagenetworks.net.tftp: 4 ACK block 4
22:59:10.887195 tftp-04.klga1.s.vonagenetworks.net.tftp > 1.2.3.236.1027: 516 DATA block 5 (DF)
22:59:10.888331 1.2.3.236.1027 > tftp-04.klga1.s.vonagenetworks.net.tftp: 4 ACK block 5
22:59:10.919611 tftp-04.klga1.s.vonagenetworks.net.tftp > 1.2.3.236.1027: 218 DATA block 6 (DF)
22:59:10.920641 1.2.3.236.1027 > tftp-04.klga1.s.vonagenetworks.net.tftp: 4 ACK block 6
22:59:13.230312 1.2.3.236.1028 > dns1-edn.vonage.net.domain: 3+ A? time.vonage.net. (33)
22:59:14.509654 dns1-edn.vonage.net.domain > 1.2.3.236.1028: 3 3/3/1 A ntp1a-lv3mc.klga1.s.vonagenetworks.net,[|domain] (DF)
22:59:14.510951 1.2.3.236.1029 > ntp1a-lv3mc.klga1.s.vonagenetworks.net.time: udp 4
22:59:14.539450 ntp1a-lv3mc.klga1.s.vonagenetworks.net.time > 1.2.3.236.1029: udp 4 (DF)
22:59:14.608866 1.2.3.236.1030 > dns1-edn.vonage.net.domain: 4+ A? mot.vonage.net. (32)
22:59:15.792318 dns1-edn.vonage.net.domain > 1.2.3.236.1030: 4 17/3/1 CNAME tftp.vonage.net.,[|domain] (DF)
23:01:50.434258 arp who-has 1.2.3.236 tell 1.2.3.236
23:01:53.778214 arp who-has 1.2.3.1 tell 1.2.3.236
23:01:53.778279 arp reply 1.2.3.1 is-at 0:90:27:85:13:b2
23:01:53.778535 1.2.3.236.1024 > dns1-edn.vonage.net.domain: 1+ A? mot.vonage.net. (32)
23:01:54.509339 dns1-edn.vonage.net.domain > 1.2.3.236.1024: 1 17/3/1 CNAME tftp.vonage.net.,[|domain] (DF)
23:01:54.513098 1.2.3.236.1025 > tftp-08.klga1.s.vonagenetworks.net.tftp: 46 RRQ "RRCFQwYpCk/motvt1000_5661f00a6b71.bin"
23:01:56.506250 1.2.3.236.1025 > tftp-08.klga1.s.vonagenetworks.net.tftp: 46 RRQ "RRCFQwYpCk/motvt1000_5661f00a6b71.bin"
23:01:58.506339 1.2.3.236.1025 > tftp-08.klga1.s.vonagenetworks.net.tftp: 46 RRQ "RRCFQwYpCk/motvt1000_5661f00a6b71.bin"
23:01:58.556376 tftp-08.klga1.s.vonagenetworks.net.tftp > 1.2.3.236.1025: 20 ERROR ENOTFOUND File not found." (DF)
23:01:58.844056 1.2.3.236.1026 > dns1-edn.vonage.net.domain: 2+ A? time.vonage.net. (33)
23:01:59.509304 arp who-has 1.2.3.236 tell 1.2.3.1
23:01:59.509692 arp reply 1.2.3.236 is-at 0:f:9f:47:a:32
23:01:59.618996 dns1-edn.vonage.net.domain > 1.2.3.236.1026: 2 3/3/1 A ntp1a-lv3mc.klga1.s.vonagenetworks.net,[|domain] (DF)
23:01:59.620425 1.2.3.236.1027 > ntp1a-lv3mc.klga1.s.vonagenetworks.net.time: udp 4
23:01:59.651169 ntp1a-lv3mc.klga1.s.vonagenetworks.net.time > 1.2.3.236.1027: udp 4 (DF)
23:01:59.720544 1.2.3.236.1028 > dns1-edn.vonage.net.domain: 3+ A? mot.vonage.net. (32)
23:02:00.574294 dns1-edn.vonage.net.domain > 1.2.3.236.1028: 3 17/3
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eosyn
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PostPosted: Sun Aug 27, 2006 12:40 pm    Post subject: Reply with quote Back to top

looks like it was a bit of an oops in the ftp so they told me to reset the router and let it sit about 5 minutes for the image to get on cleanly and it worked out ok.. hope it did for you too! did it?
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5Crossbar
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PostPosted: Sun Aug 27, 2006 9:48 pm    Post subject: Motorola VT 1000 -1005's Stuck in "4 Blink" Mode Reply with quote Back to top

I've been experiencing the same problem since yesterday AM. Here's what I know:

The MTA is able to get some of its config - it does get the Phone Number and Caller ID Information - but stalls at 4 blinks.

The tech support rep I spoke to on the phone yesterday acknowledged that it "is a small problem with all VT 1000 - 1005's, and it will be resolved in a 'few hours'" 26 Hours later, I'm still down.

The emailed tech support letter from Vonage was curiously non-helpful - asking me to replace the MTA's MAC Address with the MAC Address from my PC - hmmmmm.

Factory resets, multiple reboots and the same result (4 blinks) all lead me back to Vonage for answers.

SInce the Vonage tech folks know this is a problem, and a lot of folks on this forum are experiencing this, why doesn't Vonage step up and acknowledge the problem?

My bet is that when they come in to work on Monday, they'll get to work on fixing it.
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rhollan
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Joined: Apr 25, 2004
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Location: Toronto/Canada - Washington/USA

PostPosted: Fri Sep 01, 2006 3:47 am    Post subject: Re: Motorola VT 1000 -1005's Stuck in "4 Blink" Mo Reply with quote Back to top

26 Hours later, I'm still down.
5Crossbar wrote:
I've been experiencing the same problem since yesterday AM. Here's what I know:

The MTA is able to get some of its config - it does get the Phone Number and Caller ID Information - but stalls at 4 blinks.

The tech support rep I spoke to on the phone yesterday acknowledged that it "is a small problem with all VT 1000 - 1005's, and it will be resolved in a 'few hours'"


Yeah, "me too".

Wife was complaining that the "free long distance" line wasn't working for the past two days.

So, I figured the firewall rebooted after a power glitch and didn't enable port forwarding... but no! All is well with the firewall (since I fixed that bit of peskyness in the init scripts).

So, I haul out ethereal, reboot the Moto VT1005 ATA, and lo and behold!, a TFTP craps out with a file not found.

I recently changed billing CC #s due to a lost card, though I swore I updated Vonage's billing data, and sure enough, they just billed my new CC.

So, I call tech support...

dufus on the other end wouldn't know a tftp request from an ARP, but I remain patient, figuring I'll get to tier 2 support soon enough. Dufus wants me to connect to http://192.168.102.1/admin and set the MAC address to that of my computer.

Well, the damn ATA is behind a firewall with no PC behind it, and sure enuough, connections to 192.168.102.1 get ICMP rejected on the business end of the ATA. So, I bugger around and connect to the "PC" end of it... then it dawns on me (hey, just put in a 12 hour shift after a 36 hour one, so I'm a bit slow, O.K.?) that tier 1 dufus figures my ISP is balking at the mac address not being that of my PC. 'Sides, what would I set it to? The MAC address of the firewall? Gee, that would be bright: the same MAC address on two physical nets. I figure that's a lost cause and try tech support again.

This time, they pass me on to "advanced tech support". They (a) admin there is "a problem", and suggest to just let the ATA try to download that file.

I figure someone rm'd something they're not supposed to and now mgmnt. is scrambling.

I asked how frequently the ATA tries to download the file in question, but got dialtone. Sad

Bugger.

So, here I sit and wait, with ethereal capturing silence from the ATA to figure out how freqentnly it tries to TFTP the magic file.

Grrr.
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gmchenry
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PostPosted: Fri Sep 01, 2006 7:16 am    Post subject: Reply with quote Back to top

Are you guys using a static IP?

http://www.vonage-forum.com/ftopic16013.html

http://www.vonage-forum.com/ftopic16053.html

http://www.vonage-forum.com/ftopic16011.html
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ntravisano
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PostPosted: Fri Sep 01, 2006 8:13 am    Post subject: Reply with quote Back to top

go in and do a factory reset on the device. this is an issue with the firmware that was pushed last friday. Also as a note remove the WAN cable from the vt1005 before you try to connect to the web interface.. Also try assigning yourself a Static IP also (vt1005 IP Subnet is 192.168.102.1 ) Also go to the http://192.168.102.1/admin.html page to do the reset
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rhollan
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Location: Toronto/Canada - Washington/USA

PostPosted: Sat Sep 02, 2006 3:10 pm    Post subject: Some more info Reply with quote Back to top

ntravisano wrote:
go in and do a factory reset on the device. this is an issue with the firmware that was pushed last friday. Also as a note remove the WAN cable from the vt1005 before you try to connect to the web interface.. Also try assigning yourself a Static IP also (vt1005 IP Subnet is 192.168.102.1 ) Also go to the http://192.168.102.1/admin.html page to do the reset


I, for one, have assigned the VT1005 a static IP address on the WAN port: 10.1.1.1. I connects to my firewall/traffic shaper/mail server, and thence my ISP (and yes, I have verified that the firewall is transparent to VT1005 traffic on the ports it uses).

I found the following:

1. The LAN port provides an administrative web server at http://192.168.102.1/admin.html Not all browsers will add the .html by default if you just type http:..192.168.102.1/admin.

2. Despite being on a /16 network, apparantly the VT1005 thinks the LAN side is on a /8 network. Connecting from a PC at 192.168.0.1 won't work. I had to use 192.168.102.2.

3. The interesting bit. I found that connecting to the admin interface, and rebooting, caused the VT1005 to try to TFTP TWO (different) files, one after the other. If you don't reboot the VT1005, it just tries to download the second one, and that fails, if the first one wasn't downloaded in the same TFTP session, the TFTP server says the second one is not found. Hence, the "reboot the MTA" advice from Vonage.

4. Even, when rebooting the VT1005, and seeing it TFTP two files, it still failed to become operational in my case. Perhaps I didn't wait long enough.
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rhollan
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PostPosted: Mon Sep 04, 2006 4:20 pm    Post subject: Well, I'm back up Reply with quote Back to top

After the second TFTP after a factory reset, the VT1005 hung there on a non-response to a DNS query to one of Vonage's DNS servers.

So, I power-cycled it, and it finally started to suck new firmware and came up fine.


But, I now notice that it's sysloging like crazy to Vonage's servers. In particular, it's syslogging every keypress match attempt (so Vonage knows what numbers you started to dial, but did not complete).

Is anyone else seing this?

I found that if I NATed the destination address of the syslog to one of my own syslog serves, Vonage didn't seam to care -- it still let the unit make and receive calls.
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