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jemmey
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Joined: Aug 25, 2006
Posts: 4

PostPosted: Fri Aug 25, 2006 10:16 pm    Post subject: No dial tone Reply with quote Back to top

1. location : peoria illinois

2. insight broad band

3. download speed 4mbps upload speed 384 kbps
4. modem -surfboard sb3100

5. net gear router MR814v2

6. Type of Vonage adapter linksysPAP2

6. Setup of Network ie Modem----> net gear router --->Vonage Adapter-->PC

7. Issue you are experiencing ie no dial tone for the past 7 hours only the top two ether net lights are on
the phone 1 and phone 2 light is off.
i tried rebooting and power cycling but no luck

8. Run this Voip Test: My Results
Download 1,633,560 bps
Upload 362,024 bps
QOS 34%
RTT 47 ms
MaxPause 216 ms
Given your current Internet speeds, we estimate that your Internet connection can support a maximum of 4 simultaneous high quality Vonage® Voip connections
Speed test statistics
---------------------
Download speed: 1633560 bps
Upload speed: 362024 bps
Quality of service: 34 %
Download test type: socket
Upload test type: socket
Maximum download pause: 216 ms
Average download pause: 7 ms
Minimum round trip time to server: 47 ms
Average round trip time to server: 211 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.4 ms
Jitter: server --> you: 8.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 4.0


any help would be greatly appreciated.
thanks
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joecitizen
Vonage Forum Associate
Vonage Forum Associate


Joined: Mar 04, 2005
Posts: 10

PostPosted: Fri Aug 25, 2006 11:41 pm    Post subject: Reply with quote Back to top

same issue here in eastern PA - no dialtone.

i have the vt1000, getting 4 blinks all day. Rebooting did not solve the problem.

I came here figuring it was a Vonage network issue.
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IrishGoat
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Joined: Aug 25, 2006
Posts: 4

PostPosted: Sat Aug 26, 2006 3:43 am    Post subject: Reply with quote Back to top

Check this topic: http://www.vonage-forum.com/ftopic16011.html

Different harware, but may be the same issue. Make sure the IP address is not static, and is set to obtain automaticly
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ameera
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 26, 2006
Posts: 13

PostPosted: Sat Aug 26, 2006 4:04 am    Post subject: Reply with quote Back to top

hai all,
have you tried connecting the pap2 device directly to modem and have u checked for the phone lights.if not do check it to confirm that ur getting the phone light.after that pls do check for the ip address in ur pap2 device.
bye ----------------- Very Happy
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ntravisano
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Joined: Aug 25, 2006
Posts: 9

PostPosted: Sat Aug 26, 2006 4:27 am    Post subject: Reply with quote Back to top

FYI with the Motorola vt1005 and it hanging at 4 blinking lights... Vonage rolled out a new firmware from Motorola on Friday. The servers that the 1005 were receiving the files were having issues with distributing the firmware as of that afternoon. I was hearing that if you logged into the interface admin page. http:.//192.168.102.1/admin.html and do a factory reset and give the device some time to hit the server with the firmware it should fix the issue.
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jemmey
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Joined: Aug 25, 2006
Posts: 4

PostPosted: Sat Aug 26, 2006 4:38 am    Post subject: Reply with quote Back to top

hai all,
have you tried connecting the pap2 device directly to modem and have u checked for the phone lights.if not do check it to confirm that ur getting the phone light.after that pls do check for the ip address in ur pap2 device.
bye -----------------


i tried it no luck.... Sad
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ameera
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 26, 2006
Posts: 13

PostPosted: Sat Aug 26, 2006 4:56 am    Post subject: Reply with quote Back to top

hai,
was the power light in ur pap2 device was steady wen u proformed it pls do tell me the light status in ur Vonage device.if ur power light was steady tell me the ipaddress,subnetmask and the default gateway address ur getting in the device wen u connected in the modem.if all this does not work out we will go for a reset.bye Very Happy
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jemmey
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New Forum Member


Joined: Aug 25, 2006
Posts: 4

PostPosted: Sat Aug 26, 2006 5:00 am    Post subject: Reply with quote Back to top

hai,
was the power light in ur pap2 device was steady wen u proformed it pls do tell me the light status in ur Vonage device.if ur power light was steady tell me the ipaddress,subnetmask and the default gateway address ur getting in the device wen u connected in the modem.if all this does not work out we will go for a reset.bye

the top two lights are steady, i have no clue how to find those address sorry.
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ameera
Vonage Forum Associate
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Joined: Aug 26, 2006
Posts: 13

PostPosted: Sat Aug 26, 2006 5:06 am    Post subject: Reply with quote Back to top

hai,
wen connect the telephones to the Vonage adapter and dial ****(four stars)in ur telephone device are u getting an IVR ie a recorded voice.wen u hear the ivr then dial 110 and pound key to find out the ip address 120 pound for subnet mask 130 pound key to find the default gateway address.tell me the details.bye
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jemmey
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Joined: Aug 25, 2006
Posts: 4

PostPosted: Sat Aug 26, 2006 5:47 am    Post subject: Reply with quote Back to top

i can't do any of that.
it just says i might be connected the wrong phone port and try the other
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