Posted:
Fri Aug 25, 2006 5:57 pm Post subject: What happened to my post about the service interruption?
About 6 hours ago I posted a message about the second major Vonage outage this week, one which I have been enduring since I discovered it 8.5 hours ago.
I spoke to customer service 30 minutes ago and they confirmed there's still a widespread outage and have no explanation as to why there's no service outage announcement posted anywhere on their web site.
I just returned to update the thread and the message has mysteriously vanished!
I thought this forum was "an independent support site." "This Site is exclusively owned & operated by 4Sight Media LLC & is no way endorsed, sponsored, provided, owned or otherwise controlled by Vonage"
Why is there absolutely no reference to this outage (which tech support also confirmed to me hours ago) anywhere on this site or anywhere on Vonage's site.
Where did the earlier post on this go? Why was it removed?
What are the full parameters of this problem and when is it going to be fixed? I've been without phone service for about 11 hours.
My original post was quite long, and I'm really miffed that it was removed by the forum administrations.
At least now I know that others are experiencing problems.
I asked about a credit and was told they'd credit me if the outage was for 12 hours or more. But when I asked what time the outage occured, they couldn't tell me. So I'm sure we'll all have to call to receive credit. That is when our phone service works again. It's been 9+ confirmed hours for me.
At least voice mail and the feature to forward calls when service is down is working (this time).
The latest support rep mentioned the word "firmware" when I asked to confirm it really was an outage, not my equipment. I'm wondering if they updated my firmware and that's what has caused the problem. I have a Motorola VT1005V Voice Terminal. How about you?
dconnor Site Admin
Joined: Mar 05, 2003 Posts: 2251
Location: The Beach
What happened to my post about the service interruption?
It did not adhere to the Forum Rules (title in all caps).
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
What happened to my post about the service interruption?
It did not adhere to the Forum Rules (title in all caps).
Yes it may have been a rant.
But it was also the only mention of a major service outage - the second in the same week - and there was no mention of it anywhere else on this website that I could find. That alone makes it worthy of being seen by others, IMHO.
Vonage is obviously trying to keep it quiet - which is another reason it is worthy of being seen by others.
It was factual, it wasn't nasty, and I included suggestions on how Vonage could improve communications to their customer base - which I also sent to Vonage. And I encouraged others to do the same if they agree.
This is your forum and you set the rules, but I don't feel it was being very "independent" by deleting it, considering the above.
dconnor Site Admin
Joined: Mar 05, 2003 Posts: 2251
Location: The Beach
What happened to my post about the service interruption?
It did not adhere to the Forum Rules (title in all caps).
Yes it may have been a rant.
But it was also the only mention of a major service outage - the second in the same week - and there was no mention of it anywhere else on this website that I could find. That alone makes it worthy of being seen by others, IMHO.
Vonage is obviously trying to keep it quiet - which is another reason it is worthy of being seen by others.
It was factual, it wasn't nasty, and I included suggestions on how Vonage could improve communications to their customer base - which I also sent to Vonage. And I encouraged others to do the same if they agree.
This is your forum and you set the rules, but I don't feel it was being very "independent" by deleting it, considering the above.
I restate: It did not adhere to the Forum Rules (title in all caps).
11) Please do not: POST IN CAPS or all in bold. Any topic title in ALL CAPS or in BOLD will be deleted.
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
Are you guys by any chance using the Motorola 1005? If so check to make sure that the IP address hasn't been changed to static. That was the cause of my problem anyways. Not sure how it got switched, but as soon as I set it back to dynamic, it was working again. May have something to do with the new firmware that was pushed to it today?
All VT1005's were sent a firmware upgrade today that caused a NDT (no dial tone) problem. The IKB was updated an hour LATER after the firmware was sent to these devices.
How do I go about logging into it? I've never had occasion to do that before.
How do I determine its IP address? I found the manual and it says, as the earlier post did, that it s/b 192.168.102.1, but I get no response from that address and I can't ping it
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