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Bruafekkay Posted:
agreed dingy
anybody, obviously
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Bruafekkay Posted:
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tplink Posted:
Im trying to add
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DWSupport Posted:
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peterlee Posted:
Had a call from a
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in
Scarborough, Onta
rio
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You can recollect
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Great tips..
Thanks for sharing
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massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

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massrman Posted:
Hi these are most
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rworne
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PostPosted: Sun Aug 27, 2006 12:15 pm    Post subject: Reply with quote Back to top

[quote="vgjunkie"]
Piggy2 wrote:

...they said that an upgrade they tried to push out screwed up the VT1000/1005 series. I was also told that since I disabled DHCP on the PC port, the web browser would not function...

...So to get back to the phone call yesterday, I asked if my VT1005 was unresponsive after all this, would they replace it with a newer item. The answer to that was NO because the device is over 2 years old and out of warranty....


I would understand their position *if* you screwed it up yourself. But since they broke it, they should fix it.

If you have DHCP shut off (like I did) you can still connect. Set your computer to a fixed IP of 192.168.102.10 (or any IP that your Motorola router is NOT on) and try to connect via the PC port. My Motorola was unresponsive until I unplugged power and plugged it back in (the like poster above mentioned).

Changing the fixed IP wasn't enough for me on the Motorola, I also had to change the DNS by turing it off. when it rebooted, it did a bunch of rapid blinking and after 4-5 minutes it was back to normal.
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sacarino
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PostPosted: Sun Aug 27, 2006 12:20 pm    Post subject: Set the NIC IP yourself Reply with quote Back to top

vgjunkie wrote:
I spoke with somebody yesterday about this. After troubleshooting with them, and getting nowhere, I was transferred to another person. After a 25 minute on hold wait, I got that person. They were obviously a generic billing type of person. I explained my situation to them and they said that an upgrade they tried to push out screwed up the VT1000/1005 series. I was also told that since I disabled DHCP on the PC port, the web browser would not function.


That's typical ignorance of first-tier phone lackeys. My industry is guilty of that as well.

The solution to that problem is to manually assign an IP address for your network card. Set it to a static IP of 192.168.102.5 or something. Really, it could be anything under 255 (except 1, for obvious reasons)... Then you should be able to pull up the http://192.168.102.1/ config page.

I'm curious of anyone else that has this Moto box, what's the proper software version/bootrom version that allows you to set a static IP address again? Or better question, does anyone know the firmware ver that's AFU and the one that fixes it? I'm fan of having everything on a static IP, and this one dynamic IP thing is bugging me.

vgjunkie wrote:
What kind of crap is that? I've been a customer for 2 1/2 years and that is the response I get? Also considering they are the ones that screwed up this firmware update, why do I have to suffer? So Piggy, just a heads up, you might meet some resistance about getting your device replaced if it's over a year old.


Not that I'm defending that practice at all, but since when have you known a major corporation to do something because it's the right thing to do? They tend to not want to do anything that'll cost them money - doubly so for an outfit solidly in the red like Vonage. Total crap, I know.
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sacarino
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PostPosted: Sun Aug 27, 2006 12:31 pm    Post subject: found it Reply with quote Back to top

From this thread:

Bad Firmware- VT20_02.1.06
Good Firmware- VT20_02.03.00_A

Thanks YFIS!

I have confirmed that the static IP address works again with the 03.00_A rev.
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ibcs
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PostPosted: Sun Aug 27, 2006 1:59 pm    Post subject: Getting the Motorola up from a fixed IP address Reply with quote Back to top

I would first like to thank everyone that contributed to this thread. My Motorola adapter has been down since Saturday morning. I talked to technical support Saturday, but have not been able to get through today.

My situation was as follows...

One Motorola adapter working and the other blinking 4 times.

Firmware was updated but could not handle a fixed IP Address.
Logged into the router by unplugging unit and unplugging ethernet connection. Tried to log into the unit without unplugging ethernet but the unit was unresponsive. After unplugging the ethernet cable, I was able to log into the router to change it to Dynamic IP address. After plugging in the system immediately downloaded the new firmware VT20_02.03.00_A and system is now operational.
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Piggy2
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PostPosted: Sun Aug 27, 2006 4:22 pm    Post subject: Reply with quote Back to top

I agree with you, that's B.S. It's working fine until _they_ touch it, so _they_ should replace it if everything fails.

I received a response to my customer service email where I complained there was no service outage posting. What was their response? That they always post outage information in my account!

I was finally able to get into my router and reset it as like some others here, it was behind a firewall and set to a static IP address. Now it's at the defaults and I have the port it's plugged into on my router set to priority so I don't care that it uses DHCP.

Why is it that I found out about the firmware update issue here? Not from Vonage, despite calling them like 6 hours after my initial phone call to verify that the problem was indeed at their end, not mine. Based on the information here the problem was at my end and after knowing this I was able to resolve the problem.

An email from Vonage informing me as to the nature of the problem would have enabled me to resolve the problelm many hours earlier. It's rediculous that customers have to jump through so many hoops on their own because their service provider can't communicate. They should be paying us!
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whyRemove
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PostPosted: Sun Aug 27, 2006 5:58 pm    Post subject: Re: What happened to my post about the service interruption? Reply with quote Back to top

Piggy2

Thank you so much for making the first post containing the words Vonage and outage, that is how my wife found your initial thread, by just searching for those words on Google. And also thank you for staying with it and posting this follow up thread… if it hadn’t been for your persistence and the dedication and expertise of the other users, I would still be on the phone with Vonage tech support.

Our connection went down two days ago, my wife called Vonage and they said to give it a couple of hours and to restart the modem, a VT1005. They did admit them where having some problems. I tried what they had told my wife 24 hours after the fact, yesterday afternoon, and the modem was still not connecting. I called, Vonage to check on the outage status, and soon they had change their tune, by simply trying to isolate this to just me, put me on hold for thirty five minibuses until I lost connection. I called again, and after pressing the tech support – he admitted that Voyage still had problems with some modem models, but he assured me the problem would be fixed by today, and to just unplug the modem, for at least two minutes, before plugging it back in…

This morning, my wife told me she had done a search on Google with the words ‘Vonage outage’, in them and Peggy2’s original thread had come up. She mention that it appeared the outage had impacted a large number of customers, I did ask was the thread just rant, or had anyone offered a solution, she said both, but to go and check it for my self since she is not technical, when I did a search for ‘Vonage’ and ‘outage’ this site came up, but to an entirely different thread. I went to my wife and said, “are you crazy?” she said what, and then said wait a minute,… she did remember the authors name and did a search, then finding the follow up thread, this thread….

This may be an ‘independent forum’ but it is sponsored by Vonage, meaning they pay the bills around here. For anyone to have removed the original forum because it had broken some rule about all caps, I find it a disservice to the entire community of Vonage users, but Mr. Admin it is your sand box!

Thank you Piggy2 and all others who help some of us, I dough many of the none technical Vonage user will ever find this thread nor able to fix the problem by themselves…. But hey, as someone else said on this thread, there are other fish in the sea.

Thank you users
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affeking
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PostPosted: Sun Aug 27, 2006 5:59 pm    Post subject: Reply with quote Back to top

I just fixed the DHCP settings on my box and its now working.

I'm pissed, becasue when I called, two days ago, they could have easily explained the issue. I called again today and was told that it should be fixed in 2 more days (originally it was supposed to be 2 hours after I called Friday). The people in their Indian call center are idiots, and so is Vonage's support department for not posting info about this on their site. I honestly was starting to think this was standard call center protocol to tell people to call back later for call balancing purposes. Anyway, this finally helped me make up my mind to cancel Vonage.
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whyRemove
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PostPosted: Sun Aug 27, 2006 6:24 pm    Post subject: Reply with quote Back to top

How I fixed my problem based on the help found here

I have a Motorola VT1005, behind a router.

1. unplug the power cord from the VT1005
2. Remove the internet connection from the VT1005
3. Plug a PC to the PC RJ45 connector on the VT1005
4. Connect the power cable back to the VT1005
5. PC will look for an available IP*
6. Call the VT1005 admin page http://192.168.102.1
7. Connect the internet cable back on to the VT1005

With out restarting or anything, the modem did what it had to do, and got a solid signal… Again, this is what worked for me.


• if the VT1005 is not dishing out IPs, the PC connected to the box will not get a dynamic IP, this can be solved by adding a fixed IP to the network configuration of 192.168.102.X (where x is any number between 2 and 254)

again this is based on what was posted here by other users, and what actually worked for me..
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vgjunkie
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PostPosted: Sun Aug 27, 2006 8:59 pm    Post subject: Reply with quote Back to top

Finally got it back up and running. I still had no dial tone after they pushed the new firmware out. Not sure if this is the case for everybody, but it seems the "active" line is Line 2. I noticed in the status that this had the phone number instead of Line 1. I had so many sessions of wire swapping I don't know if this was always the case. But using Line 2 of the adaptor has regained me service.

I still have yet to get a notification about the service interruption. The silly thing is, if you call Vonage and tell them you are thinking of switching, sometimes you can get 2-3 free months out of them. I've never done it because I was always happy with the service (first 3 months were awful, but has been rock steady for over the last 2 years). I'm really considering seeing what other Voip offers are out there at this point. The main reason I chose Vonage was for the call forwarding option (when the device is unreachable, they forward the calls to another number). Most other providers did not (and some might still not have this).

With so many Voip providers now, I can't see Vonage holding on to as many customers as they have, especially if they aren't going to go that extra mile for the customer. The non notification was just a big slap in the face as far as I'm concerned, it's almost like they broke something off the mantle and tried to sweep it under the rug.

So, to sum up my (hopefully) final post, if you have a solid green light on the VT1005 device but no dial tone, try switching to the other Line jack in the back and see what you get.
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paetyndpg
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PostPosted: Mon Aug 28, 2006 10:31 am    Post subject: Reply with quote Back to top

Hi Piggy2 and all thread contributors,
I should pay you my 24.99 monthly fee !!@ Thank you !

My service was out starting Sat AM, and was out until I read this thread last night! In the meanwhile, I was on the line with tech support 2 times. The first time, I walked through the standard "reboot 3 times, and cross your fingers" tech support, then was handed to the next level who said there was a firmware problem, so "call back later, we're working on it".

I did have static IP enabled, and was getting 4 blinking lights, with no dial tone, so once I found this thread, it took 3 minutes to get my service back. Thanks again..

To add to my problem, the senior technical person I reached told me to make sure NOT to disconnect the power from the VT while 4 lights were blinking. He may have been fearing that I'd interrupt a firmware update... dunno... I eventually did unplug the power anyway, and was back up and running as soon as i disabled static IP

Question: now that I've connected back with Vonage OK, does anyone know if I have a good firmware version capable of allowing my static IP to be restored?
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