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jackcree
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Joined: May 19, 2006
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PostPosted: Sat Aug 26, 2006 1:10 am    Post subject: Reply with quote Back to top

For those who have a router and have connected their VT1005 THROUGH the router, rather than AHEAD of it, you have to connect an ethernet cable directly from your PC to the PC port in the back of the VT1005 in order to see the Adapter administration screens, or at least that's what I had to do. I just disconnected the PC cable from it's router port and connected it to the adapter.

The adapter page you need is http://192.168.102.1/bascfg.html. On that screen, click the radio button for Obtain IP Address Dynamically. You will get a pop-up asking to reboot the unit. I said OK, gave it a few minutes, and got my phone back.

I found that once the adapter got into the 4-blinks-pause-4-blinks state it stopped responding to the browser and I had to pull the power for a second to cause it to restart and let me get a second response. In retrospect I could probably have just disconnected it from the internet while I did this, but I didn't think to try that at the time.

Thanks VERY much to the folks who figured out what was wrong and how to fix it. I would never have figured it out, and it doesn't seem like Vonage tech support is doing too well either. It's a shame that they couldn't have at least told me what needed to be done, or, better yet, have corrected their mistake. I was without phone service for a full day over this. That's just inexcusable.
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IrishGoat
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Joined: Aug 25, 2006
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PostPosted: Sat Aug 26, 2006 3:37 am    Post subject: Reply with quote Back to top

I'm glad to see it worked for others. It's troubles me that I had to spend about an hour to figure it out for myself. Vonage needs to seriously rethink their current tech support situation. I myself do tech support for another large company, and if we had any problems of this severity and let it go on for that long before we fixed it, we'd be in some serious trouble.
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rworne
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Joined: Aug 26, 2006
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PostPosted: Sat Aug 26, 2006 11:25 am    Post subject: Perhaps editing the title would help? Reply with quote Back to top

dconnor wrote:


I restate: It did not adhere to the Forum Rules (title in all caps).

11) Please do not: POST IN CAPS or all in bold. Any topic title in ALL CAPS or in BOLD will be deleted.


Then perhaps you should have edited the title?

My Vonage box was out nearly all day yesterday with no explanation on how to fix it anywhere but on said deleted post. That post also included instructions on how to unwedge a Motorola box (mine is a VT-1000) and if that post weren't there my box would likely still be down now. This wasn't a network outage but a botched firmware upgrade that required user intervention at the customer's end. Vonage posted nothing on the website and I still have not gotten a reply from my support request.

I know rules are there for a reason, but if someone notifies of a legit major service outage perhaps it's worth a brief look-see to see if it should really be left alone for informative purposes or edited to be acceptable for forum guidelines.
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gmchenry
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Joined: Aug 26, 2006
Posts: 35

PostPosted: Sat Aug 26, 2006 11:42 am    Post subject: Reply with quote Back to top

...and yet we're all adults and should follow the rules without the Admins having to play the nanny role.

Just my 2 cents.
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Piggy2
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Joined: Aug 02, 2005
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PostPosted: Sat Aug 26, 2006 2:16 pm    Post subject: Reply with quote Back to top

My adapter was using a static address. I cannot get a response (ping or http) from that address, nor can I from the default address (which according to a manual I found on the web is 192.168.102.1 as the previous posted said).

My web search has also turned up information that says there's no way to force the adapter to reset to defaults. Leave it to Motorola to build a piece of consumer networking equipment that can't be reset to its defaults via a hardware button.

I'm going to connect it directly to my computer and see if I can figure out a way to talk to it. If not I will have to ask Vonage to replace it.
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gmchenry
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Joined: Aug 26, 2006
Posts: 35

PostPosted: Sat Aug 26, 2006 5:51 pm    Post subject: Reply with quote Back to top

The web interface was not responding for me at first, either. I ended up power cycling the VT and could then connect to the web interface.
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IrishGoat
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PostPosted: Sat Aug 26, 2006 6:55 pm    Post subject: Reply with quote Back to top

Piggy, you must connect your PC directly to the VT1005. After you do that, unplug it for about 12 seconds, plug it back in, then type in the address in your browser. If that fails, you may have to reconfigure your net adapter on your PC, which is no big deal. If you need more assistance with that, just post which OS your running.
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ScottC
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Joined: Feb 25, 2004
Posts: 15

PostPosted: Sat Aug 26, 2006 10:13 pm    Post subject: Reply with quote Back to top

IrishGoat wrote:
Piggy, you must connect your PC directly to the VT1005. After you do that, unplug it for about 12 seconds, plug it back in, then type in the address in your browser. If that fails, you may have to reconfigure your net adapter on your PC, which is no big deal. If you need more assistance with that, just post which OS your running.


On mine I have to try 10 or 20 times till I get the config page to show up. Rebooting doesn't help, all that helps is trying over and over again... Even then, it'll sometime just quit while I'm trying to set something up.
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dconnor
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PostPosted: Sun Aug 27, 2006 9:13 am    Post subject: Reply with quote Back to top

gmchenry wrote:
...and yet we're all adults and should follow the rules without the Admins having to play the nanny role.

Just my 2 cents.
Thank you, gmchenry.

We have very few rules, which are simple and when adhered to; they help make this site a great place to find info fast without all the crap that you find on open boards.

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vgjunkie
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Joined: Aug 27, 2006
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PostPosted: Sun Aug 27, 2006 11:19 am    Post subject: Reply with quote Back to top

Piggy2 wrote:
My adapter was using a static address. I cannot get a response (ping or http) from that address, nor can I from the default address (which according to a manual I found on the web is 192.168.102.1 as the previous posted said).

My web search has also turned up information that says there's no way to force the adapter to reset to defaults. Leave it to Motorola to build a piece of consumer networking equipment that can't be reset to its defaults via a hardware button.

I'm going to connect it directly to my computer and see if I can figure out a way to talk to it. If not I will have to ask Vonage to replace it.


I spoke with somebody yesterday about this. After troubleshooting with them, and getting nowhere, I was transferred to another person. After a 25 minute on hold wait, I got that person. They were obviously a generic billing type of person. I explained my situation to them and they said that an upgrade they tried to push out screwed up the VT1000/1005 series. I was also told that since I disabled DHCP on the PC port, the web browser would not function.

Today I look and I have a solid green light (finally). I was able to hookup a system up to the PC port and after a few reboots and timeouts, I checked my settings. The WAN port seemed to have it's old configuration (I keep my device behind my router, I don't use it as a router).

But as of right now, I still don't have a dialtone. I've tried numerous reboots and still nothing. So to get back to the phone call yesterday, I asked if my VT1005 was unresponsive after all this, would they replace it with a newer item. The answer to that was NO because the device is over 2 years old and out of warranty.

What kind of crap is that? I've been a customer for 2 1/2 years and that is the response I get? Also considering they are the ones that screwed up this firmware update, why do I have to suffer? So Piggy, just a heads up, you might meet some resistance about getting your device replaced if it's over a year old.

I also asked the CSR why there was no "outage" notice about this. It's pretty much a slap in the customer's face to not even mention that they screwed something up. I don't know about you, but with so many fish in the Voip pond now, I don't think Vonage is going to be keeping me as a customer much longer. Not when they let stuff like this go by and tell the customer they need to purchase a new device, when it's clearly something they screwed up on.
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