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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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jnaclan
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Joined: Aug 25, 2006
Posts: 3

PostPosted: Fri Aug 25, 2006 11:31 am    Post subject: Newbie: Choppy Audio Reply with quote Back to top

OK...I have Cox cable for service, the Motorola SB5120 modem, and theLinksys PAP2. My phone service is sketchy at best. Sometimes I can pick up the phone and make a call with no problems. Most of the time, however, I have to hang-up, redial, etc. Sometimes I have to do this 3-4 times.

I've seen other posts about a Hawking booster and possibly a new modem.

Who else has experienced this and what's the real way to fix it?

Thanks
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Fri Aug 25, 2006 12:13 pm    Post subject: Reply with quote Back to top

From my understanding the PAP2 requires a router between it and the modem. Is this your current setup? you said that your modem goes directly into the PAP2.

Anyway, it would help us a great deal if you would run some Voip tests and post the results here.

Run the test in this website as well as the testyourvoip.com

we'll go from there.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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jnaclan
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Joined: Aug 25, 2006
Posts: 3

PostPosted: Fri Aug 25, 2006 1:02 pm    Post subject: More info Reply with quote Back to top

OK....I am actually not at the computer right now, I will run the Voip tests when I get home and post them.

As to your question, yes thecable runs from the modem, to a router (Belkin F5D8231-4) and then to the computer and PAP2.

More to follow...and thanks again!
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jnaclan
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Joined: Aug 25, 2006
Posts: 3

PostPosted: Fri Aug 25, 2006 4:19 pm    Post subject: Test Results Reply with quote Back to top

OK...I went to the website, and it came back with a 4.4 (to Boston), 4.3, and 4.4.

Then I did the Voip test from Vonage, and came up with these results:

Download: 5.42 MBps (Green); 5.6Mbps;
Upload: 1.91 Mbps (Green); 1.92Mbps;
QOS: 79% (Yellow); 72%; 98% 3rd time
RTT: 14ms
Max Pause: 90 ms
jitter: 3.9ms

Is the QOS anything that is adjustable?
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Fri Aug 25, 2006 4:58 pm    Post subject: Reply with quote Back to top

It sounds like the testyourvoip site's test was not very helpful b/c according to them, your phone calls should be crystal clear.

The test on this website is more informative because it represents 3 different test with 3 different QoS results.

Quote:
QOS: 79% (Yellow); 72%; 98% 3rd time


What I suspect by these results is that the issue can come from bascially 2 areas. Your ISP is having issues with continuity of service or that your router is not able to send data both ways to your PAP2 consistently.

Now there is a 3rd possibility which is that your SB5120 is not working well with Cox. I have read elsewhere that others are having issues with this as well. It might be wise to do a search on this forum for it to see what others have done. Some have even gone as far as getting a different modem and have reported that it resolved their issues. I cannot speak for it since I use the SB5120 with no issues but it's with charter comm.

Does your router have QoS abilities? if so, you really should activate it b/c if you use your internet while on the phone and you do not have priority for your voice, it will definitely break it up and create choppy audio.

I just looked at your router's user's guide and it does not. To compound the problem, it comes with a firewall which has been discussed in other posts that it can cause issues with the Vonage adapters.

I would try the following first.

Turn off your belkin router's firewall or disable it (see pg 55 of your manual).

If this solves your choppy audio, you are good to go. If this does not solve your problem, then keep the firewall disabled and try the following:


I would give a static IP address to your PAP2 something like 192.168.2.150. The reason why giving your PAP2 this IP address is b/c your belkin router's IP address is 192.168.2.1 (see pg 23 of your manual). There is apparently no password required to get into your web interface.

Set up your PAP2 as a static IP address and then in your belkin router's web interface, put the IP address of the PAP2 in the DMZ mode (see pg 58 in your manual).

If this solves your issues, then you are good to go. hope this helps.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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FatKao
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 20, 2006
Posts: 21

PostPosted: Fri Aug 25, 2006 9:19 pm    Post subject: Re: More info Reply with quote Back to top

jnaclan wrote:
OK....I am actually not at the computer right now, I will run the Voip tests when I get home and post them.

As to your question, yes thecable runs from the modem, to a router (Belkin F5D8231-4) and then to the computer and PAP2.

More to follow...and thanks again!


Disable the firewall on the Belkin router.
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ntravisano
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Joined: Aug 25, 2006
Posts: 9

PostPosted: Sat Aug 26, 2006 4:37 am    Post subject: Reply with quote Back to top

FYI if you are able to do port forwarding on the belkin router I would advise doing that also, Assign a stick IP for the PAP2. (it is in the manual and done from the phone's IVR system) Bandwidth saver also down to NORMAL inside of your web account can sometimes assist with choppy audio.
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