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For wipe call
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Hello, It's
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jake11
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Joined: Aug 24, 2006
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PostPosted: Fri Aug 25, 2006 9:04 am    Post subject: "user unavailable" message? Reply with quote Back to top

Most of my incoming calls get a "user unavailable" message. I've been having this problem for months. I've lived in 3 different places, had 3 different ISPs...same issue. I'm using cable Internet currently, but had DSL at both previous locations.

My adapter is a Linksys PAP2. My router is a Belkin Wireless G F5D7230-4 (but I don't use it as a wireless router, I'm just using CAT5 cables)

The cable modem plugs into the router, which branches out to 2 computers and my PAP2.

Vonage tech support has already switched me to the second port on my PAP2...no luck. I've swapped cables and tried a different router...still no luck.

Could this be an issue with the PAP2?

Oh yeah, I also have that problem where I make an outgoing call, the person on the other end answers, and it just keeps ringing on my end (usually connects after a few seconds)
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NateHoy
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Posts: 2257
Location: New England

PostPosted: Fri Aug 25, 2006 9:39 am    Post subject: Reply with quote Back to top

Have you tried plugging the PAP2 directly into your Internet connection to see if it works, just to eliminate the router as a cause?

Does the Belkin have any sort of "flood attack detection" setting in its firewall? There have been several users of various routers who have found that their firewall was interpreting the sudden flurry of Vonage packets as a flood attack and started blocking them.

Belkin is not known for making great routers, so I'd start there.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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jake11
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PostPosted: Fri Aug 25, 2006 9:51 am    Post subject: Reply with quote Back to top

NateHoy wrote:
Have you tried plugging the PAP2 directly into your Internet connection to see if it works, just to eliminate the router as a cause?

Does the Belkin have any sort of "flood attack detection" setting in its firewall? There have been several users of various routers who have found that their firewall was interpreting the sudden flurry of Vonage packets as a flood attack and started blocking them.

Belkin is not known for making great routers, so I'd start there.


I'll check that out. Thanks!
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taylor2767
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Joined: May 05, 2005
Posts: 400

PostPosted: Fri Aug 25, 2006 11:24 am    Post subject: Reply with quote Back to top

NateHoy wrote:
Have you tried plugging the PAP2 directly into your Internet connection to see if it works, just to eliminate the router as a cause?

Does the Belkin have any sort of "flood attack detection" setting in its firewall? There have been several users of various routers who have found that their firewall was interpreting the sudden flurry of Vonage packets as a flood attack and started blocking them.

Belkin is not known for making great routers, so I'd start there.


Yes, this model does. As Nate suggest make sure to disable the firewall. If you are concerned about security then setup your WEP on that router. I have the same router and had similar issues until I did this.
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jake11
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PostPosted: Fri Aug 25, 2006 11:30 am    Post subject: Reply with quote Back to top

taylor2767 wrote:
NateHoy wrote:
Have you tried plugging the PAP2 directly into your Internet connection to see if it works, just to eliminate the router as a cause?

Does the Belkin have any sort of "flood attack detection" setting in its firewall? There have been several users of various routers who have found that their firewall was interpreting the sudden flurry of Vonage packets as a flood attack and started blocking them.

Belkin is not known for making great routers, so I'd start there.


Yes, this model does. As Nate suggest make sure to disable the firewall. If you are concerned about security then setup your WEP on that router. I have the same router and had similar issues until I did this.


It's the router. I bypassed it and had no problems. I have no idea how to disable the firewall...

Do you think if I bought an inexpensive switch and used it to connect my PAP2 before the router it would work?

...or is it pretty easy to disable the firewall? I use mac osx btw...
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jake11
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PostPosted: Fri Aug 25, 2006 12:30 pm    Post subject: Reply with quote Back to top

jake11 wrote:
taylor2767 wrote:
NateHoy wrote:
Have you tried plugging the PAP2 directly into your Internet connection to see if it works, just to eliminate the router as a cause?

Does the Belkin have any sort of "flood attack detection" setting in its firewall? There have been several users of various routers who have found that their firewall was interpreting the sudden flurry of Vonage packets as a flood attack and started blocking them.

Belkin is not known for making great routers, so I'd start there.


Yes, this model does. As Nate suggest make sure to disable the firewall. If you are concerned about security then setup your WEP on that router. I have the same router and had similar issues until I did this.


It's the router. I bypassed it and had no problems. I have no idea how to disable the firewall...

Do you think if I bought an inexpensive switch and used it to connect my PAP2 before the router it would work?

...or is it pretty easy to disable the firewall? I use mac osx btw...


I disabled the firewall. So far so good.
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taylor2767
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Joined: May 05, 2005
Posts: 400

PostPosted: Fri Aug 25, 2006 12:56 pm    Post subject: Reply with quote Back to top

jake11 wrote:
taylor2767 wrote:
NateHoy wrote:
Have you tried plugging the PAP2 directly into your Internet connection to see if it works, just to eliminate the router as a cause?

Does the Belkin have any sort of "flood attack detection" setting in its firewall? There have been several users of various routers who have found that their firewall was interpreting the sudden flurry of Vonage packets as a flood attack and started blocking them.

Belkin is not known for making great routers, so I'd start there.


Yes, this model does. As Nate suggest make sure to disable the firewall. If you are concerned about security then setup your WEP on that router. I have the same router and had similar issues until I did this.


It's the router. I bypassed it and had no problems. I have no idea how to disable the firewall...

Do you think if I bought an inexpensive switch and used it to connect my PAP2 before the router it would work?

...or is it pretty easy to disable the firewall? I use mac osx btw...


Did you disable your computers firewall? or the routers. to disable the routers address you need to access the admin section of the router. Four Belkin models type 192.168.2.1 in your wed address area and this should access the routers admin area assuming the router is first after your modem.
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jake11
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Joined: Aug 24, 2006
Posts: 7

PostPosted: Fri Aug 25, 2006 1:38 pm    Post subject: Reply with quote Back to top

taylor2767 wrote:
jake11 wrote:
taylor2767 wrote:
NateHoy wrote:
Have you tried plugging the PAP2 directly into your Internet connection to see if it works, just to eliminate the router as a cause?

Does the Belkin have any sort of "flood attack detection" setting in its firewall? There have been several users of various routers who have found that their firewall was interpreting the sudden flurry of Vonage packets as a flood attack and started blocking them.

Belkin is not known for making great routers, so I'd start there.


Yes, this model does. As Nate suggest make sure to disable the firewall. If you are concerned about security then setup your WEP on that router. I have the same router and had similar issues until I did this.


It's the router. I bypassed it and had no problems. I have no idea how to disable the firewall...

Do you think if I bought an inexpensive switch and used it to connect my PAP2 before the router it would work?

...or is it pretty easy to disable the firewall? I use mac osx btw...


Did you disable your computers firewall? or the routers. to disable the routers address you need to access the admin section of the router. Four Belkin models type 192.168.2.1 in your wed address area and this should access the routers admin area assuming the router is first after your modem.


I disabled the router's firewall. I had someone call me 10 times. 8 of the 10 calls made it through. The other 2 got the "user unavailable" message.

This is improvement, as I tried the same "10 call" test before I disabled the firewall and only 2 calls came through.

I'd still like to get it perfect though. I use my Vonage line for work from time to time.
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri Aug 25, 2006 3:03 pm    Post subject: Reply with quote Back to top

Try putting the PAP2 directly on your Internet connection, bypassing the Belkin router entirely. If you get 10 out of 10 calls on that, then dump the Belkin and get a better router. Personally, I like the Linksys WRT54GL with aftermarket firmware - mine has been rock solid for almost a year now. However, if you are not using P2P/BitTorrent applications, just about any half-decent router will do.

You may be able to get the Belkin to work. In my (admittedly limited) experience with Belkin gear, let's just say I'm generally "unimpressed" and leave it at that. I wouldn't classify anything they made as "half-decent". Wink

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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jake11
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Joined: Aug 24, 2006
Posts: 7

PostPosted: Fri Aug 25, 2006 3:21 pm    Post subject: Reply with quote Back to top

NateHoy wrote:
Try putting the PAP2 directly on your Internet connection, bypassing the Belkin router entirely. If you get 10 out of 10 calls on that, then dump the Belkin and get a better router. Personally, I like the Linksys WRT54GL with aftermarket firmware - mine has been rock solid for almost a year now. However, if you are not using P2P/BitTorrent applications, just about any half-decent router will do.

You may be able to get the Belkin to work. In my (admittedly limited) experience with Belkin gear, let's just say I'm generally "unimpressed" and leave it at that. I wouldn't classify anything they made as "half-decent". Wink


HA! Okay, looks like it's about over for Belkin. The guy I spoke with from their support team even said that he'd consider anything over 6 out of 10 calls making it through to be really good.

Guess I should've discovered this forum before I went router shopping the first time...

Thanks!
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