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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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nace
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New Forum Member


Joined: Jun 13, 2006
Posts: 4

PostPosted: Fri Aug 25, 2006 8:17 am    Post subject: F1000 problem registering via Reply with quote Back to top

Hello,

First excuse me for my english i speak french.

I have a problem with my f1000. I have update my phone and then i not able to registering via sip i think?

I have in my log 401 in.

Can you help me please?

I thinks that sip config is bad.

I live in quebec canada.

Help me please... my phone not work.... i think that is i have change my firmware.

Thanks a lot

Nace
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howiewifi
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 13, 2005
Posts: 330

PostPosted: Fri Aug 25, 2006 8:21 am    Post subject: Reply with quote Back to top

What does the rest of the log say and what version of software are you running now? If you see a chain of "Register out, followed by 401 in, then the SIP server does not like the password that the phone is sending. If this is a Vonage branded and locked phone, it likely means that the configuration file did not load properly from the Vonage servers or that the password in that file is wrong - maybe they changed it on the SIP side and not on the config server?? - I don't know if they change SIP passwords as part of their normal process.

A "normal process should show Register out, followed by 401 in, followed by Register out again (this time with SIP credentials), followed by 200 in (OK). At that point, you would be registered.
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nace
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Joined: Jun 13, 2006
Posts: 4

PostPosted: Fri Aug 25, 2006 6:43 pm    Post subject: my log is Reply with quote Back to top

hello,

thanks for your reply.

for log... misc / local log:

item1: wifi disconnected
item 2: wifi connected
item 3: wifi disconnected
item 4: wifi connected
item 5: wifi disconnected
item 6: wifi connected
item 7: wifi disconnected
item 8: wifi connected
item 9: wifi disconnected
item 10: wifi connected
item 11: wifi disconnected
item 12: wifi connected
item 13: wifi disconnected
item 14: wifi connected
item 15: wifi disconnected
item 16: wifi connected
item 17: wifi disconnected
item 18: wifi connected
item 19: wifi disconnected
item 20: wifi connected

my sip config:
SIP Terminal Use Outbound Proxy: = yes
SIP Terminal Use Register: = yes
SIP Outbound Server Domain Name: = 1+ myphonenumber + @sip.vonage.net
SIP Outbound Server IP Address: = 0.0.0.0
SIP Outbound Server Port: = 5061
SIP Register Server Domain Name: = 1+ myphonenumber + @sip.vonage.net
SIP Register Server IP Address: = 0.0.0.0
SIP Register Server Port: = 5061
SIP Authentication String: = 1 + myphonenumber
SIP User Name: = 1 + myphonenumber
SIP Password: = 1 + myphonenumber
SIP Terminal Port: = 5061
SIP Terminal Use Null Packet: = no
SIP Terminal Use DNS = Both Register And SIP Proxy Servers Use DNS
DNS Query Type = None SRV
Set Registration Duration = 20
Terminal Audio RTP Port = 10010
Terminal Audio Packetize Time = 20

its a Vonage wifi phone locekd phone but i have make a firmware 3.80st

can you help me to registering my phone?

thanks

nace
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nace
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Joined: Jun 13, 2006
Posts: 4

PostPosted: Sat Aug 26, 2006 7:17 am    Post subject: phone update last night Reply with quote Back to top

Hello,

It is still me… my telephone remained open all the night and this morning it has downloader another firmware…

The same one as I had front. But it is not recorded more…

Vendor name: utstarcom
enterprise: Vonage
model: f1000
version: 5.50vo

local log:
item1: out register
item2: out register
item3: out register
item4: out register
item5: out register
item6: out register
item7: out register
item8: out register
item9: out register
item10: out register
item11: out register
item12: out register
item13: out register
item14: out register
item15: out register
item16: out register
item17: out register
item18: out register
item19: out register
item20: out register

in network info its ok for my information...

but with this version i cannot access to sip in access login....

help me please... my phone not work....

thanks nace
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howiewifi
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 13, 2005
Posts: 330

PostPosted: Sat Aug 26, 2006 12:00 pm    Post subject: Reply with quote Back to top

It is not at all clear what state your phone is in. A Vonage locked phone should never go to one of the .st (unlocked) releases. It looks like you connected the phone to Vonage after it was unlocked and they put the Vonage software back onto it and locked it again - this time with a password change so you can't get back in.

The only way out of this would be to tell Vonage customer service the history of the phone and see if they can give you the password to reset it again. Vonage software is intended to be managed only by Vonage - changing from unlocked to Vonage software can result (seems like it did result) in configuration corruption. A reset can fix it, but you'll need that from Vonage customer service.
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