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richardjjj
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Joined: Aug 23, 2006
Posts: 4

PostPosted: Thu Aug 24, 2006 5:16 pm    Post subject: can I exchange hardware? Reply with quote Back to top

If customer want to change from existing router into wireless router, it's possible?

any additional charge?

how much and how long does it take from the order date ?


thanks for your cooperation...

I love Vonage...
recommending to many of my friends...


richard
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xcrunxc
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Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Thu Aug 24, 2006 9:49 pm    Post subject: Re: can I exchange hardware? Reply with quote Back to top

It is not possible to do by calling up Vonage at this time. They can only do exchanges on defective equipment under warranty and will only replace it with the same device. If you call and ask about changing your device due to personal preference they will tell you to go purchase a device at any of their retail partners(Best Buy, Circuit City, Staples). Vonage agents are authorized to give you a $40 dollar credit towards a new device but many don't offer it or don't know about it. If you send an e-mail to billing@vonage.com after activating the new device they should apply the $40 dollar credit to your account.
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richardjjj
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PostPosted: Fri Aug 25, 2006 5:18 pm    Post subject: IF THEN HOW TO ACTIVATE LATER Reply with quote Back to top

IF I GO TO BESTBUY AND BUT IT AND THEN HOW TO DO NEXT?

I THINIK THE PHONE NU,MBER IS ROM OR EPROM BASED BUT IF I BUY WITHOUT ANY IMPLEMENTING (?) OR IMPOSING THE PHONE NUMBER THEN ? CAN I GET THE PHONE NU,BER ?
HOW?


RICHARD
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri Aug 25, 2006 7:07 pm    Post subject: Reply with quote Back to top

Call Customer Service and tell them that you have just purchased new hardware, and that you want to transfer your account from the old hardware to the new hardware. Have both devices handy (well, you'll probably be using the old one anyway) in case they need MAC addresses or other information from them, and they should be able to do the swap for you pretty easily.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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