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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 04:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11


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richardjjj
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Joined: Aug 23, 2006
Posts: 4

PostPosted: Thu Aug 24, 2006 5:16 pm    Post subject: can I exchange hardware? Reply with quote Back to top

If customer want to change from existing router into wireless router, it's possible?

any additional charge?

how much and how long does it take from the order date ?


thanks for your cooperation...

I love Vonage...
recommending to many of my friends...


richard
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xcrunxc
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Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Thu Aug 24, 2006 9:49 pm    Post subject: Re: can I exchange hardware? Reply with quote Back to top

It is not possible to do by calling up Vonage at this time. They can only do exchanges on defective equipment under warranty and will only replace it with the same device. If you call and ask about changing your device due to personal preference they will tell you to go purchase a device at any of their retail partners(Best Buy, Circuit City, Staples). Vonage agents are authorized to give you a $40 dollar credit towards a new device but many don't offer it or don't know about it. If you send an e-mail to billing@vonage.com after activating the new device they should apply the $40 dollar credit to your account.
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richardjjj
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Joined: Aug 23, 2006
Posts: 4

PostPosted: Fri Aug 25, 2006 5:18 pm    Post subject: IF THEN HOW TO ACTIVATE LATER Reply with quote Back to top

IF I GO TO BESTBUY AND BUT IT AND THEN HOW TO DO NEXT?

I THINIK THE PHONE NU,MBER IS ROM OR EPROM BASED BUT IF I BUY WITHOUT ANY IMPLEMENTING (?) OR IMPOSING THE PHONE NUMBER THEN ? CAN I GET THE PHONE NU,BER ?
HOW?


RICHARD
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri Aug 25, 2006 7:07 pm    Post subject: Reply with quote Back to top

Call Customer Service and tell them that you have just purchased new hardware, and that you want to transfer your account from the old hardware to the new hardware. Have both devices handy (well, you'll probably be using the old one anyway) in case they need MAC addresses or other information from them, and they should be able to do the swap for you pretty easily.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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