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The devices are
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Hi these are most
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jduffy
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Joined: Aug 05, 2006
Posts: 55

PostPosted: Wed Aug 23, 2006 10:19 am    Post subject: Receive audio cuts out after number ported Reply with quote Back to top

My number was ported yesterday. On all calls today, the received audio just cuts out for a few seconds here and there. Thought at first the other person had an incoming call and call waiting was doing it (it is not my call waiting), but the other parties confirmed that was not the case. I noticed when this happens, the Ethernet LED on the PAP2 flashes. As soon as it goes solid again, the audio returns.

It never did this until today. I have a 6Mbps download and 768Kbps upload and little traffic running on the network when this is occuring. The quality is set at Medium on Vonage.

Any ideas?

Here are the Voip Test REsults:

Speed test statistics
---------------------
Download speed: 6894864 bps
Upload speed: 737248 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 110 ms
Average download pause: 5 ms
Minimum round trip time to server: 36 ms
Average round trip time to server: 39 ms

Voip test statistics
--------------------
Jitter: you --> server: 5.5 ms
Jitter: server --> you: 8.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 9
Estimated MOS score: 4.0
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Aug 23, 2006 10:41 am    Post subject: Reply with quote Back to top

Hmmmmm....

I think the number porting was a coincidence.

Oddly enough, I was on a long conference call this morning, and I noticed that the inbound audio would "cut out" for about 2-3 seconds every couple of minutes or so. The Internet light on my WRTP54G would go from steady flashing to solid blue (meaning there was a connection but no traffic). I thought something might be wrong with my network or something, but maybe it was a Vonage-side networking problem.

I just tried calling the AWOS at a local airport (and also one in a different state), and listened to the observation voice for about three cycles. Both worked fine.

Are you still having problems?

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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jduffy
Full Forum Member
Full Forum Member


Joined: Aug 05, 2006
Posts: 55

PostPosted: Wed Aug 23, 2006 10:53 am    Post subject: Reply with quote Back to top

Well, I am not sure if the problem still exists as I have not spoken with anyone else yet. I will keep the board informed.
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busbeead
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Joined: Jul 02, 2005
Posts: 2

PostPosted: Wed Aug 23, 2006 11:44 am    Post subject: Reply with quote Back to top

I am having the exact same issue. All has been fine for months, and then today I start losing audio from the person I am talking to. They can hear me the entire time, even when the audio goes out from them, but it is silent from them. Just thought I would let you know that I don't think you are alone on this one for what it is worth.

Here are my Voip Test Results for comparason:

Speed test statistics
---------------------
Download speed: 5508992 bps
Upload speed: 738904 bps
Quality of service: 55 %
Download test type: socket
Upload test type: socket
Maximum download pause: 140 ms
Average download pause: 9 ms
Minimum round trip time to server: 14 ms
Average round trip time to server: 16 ms

Voip test statistics
--------------------
Jitter: you --> server: 7.2 ms
Jitter: server --> you: 14.8 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 9
Estimated MOS score: 3.9
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jduffy
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Joined: Aug 05, 2006
Posts: 55

PostPosted: Wed Aug 23, 2006 11:50 am    Post subject: Reply with quote Back to top

jduffy wrote:
Well, I am not sure if the problem still exists as I have not spoken with anyone else yet. I will keep the board informed.


Well, the problem still exists. Just made a call and the received audio kept dropping out.

I made an error in how I reported the issue before, when calling, the Ethernet LED is flashing. When it goes to solid blue is when the received voice cuts out.
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jduffy
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Full Forum Member


Joined: Aug 05, 2006
Posts: 55

PostPosted: Wed Aug 23, 2006 11:58 am    Post subject: Reply with quote Back to top

jduffy wrote:
jduffy wrote:
Well, I am not sure if the problem still exists as I have not spoken with anyone else yet. I will keep the board informed.


Well, the problem still exists. Just made a call and the received audio kept dropping out.

I made an error in how I reported the issue before, when calling, the Ethernet LED is flashing. When it goes to solid blue is when the received voice cuts out.


Well not only does the received voice cut out, but the outgoing voice cuts out also. I just called my cell phone to test and left a long message. You could hear the audio cut in and out just like it does on receive. So the problem is bi-directional. I'll put in a call to Vonage support - hello India? Yikes, I dread the thought.
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gadgetfan
Vonage Forum Junior
Vonage Forum Junior


Joined: Apr 25, 2005
Posts: 33

PostPosted: Wed Aug 23, 2006 1:00 pm    Post subject: Random audio dropouts Reply with quote Back to top

I've been having trouble with audio dropping, on both ends of the conversation, today. So far all of the affected calls have been calls I've made to one particular office, so I suppose there's a chance the problem is on their end, though I think that's unlikely. I had one person call me back, and when they initiated the call there didn't seem to be any problem.

Calls from my AT&T POTS line to my Vonage line seem to work fine, at least in my very limited testing.

I've just restarted my Vonage adapter (Moto VT1005) and will see if that resolves the issue. Nobody in the thread above, or in this thread have indicated whether they have tried an adapter restart.
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jduffy
Full Forum Member
Full Forum Member


Joined: Aug 05, 2006
Posts: 55

PostPosted: Wed Aug 23, 2006 1:07 pm    Post subject: Reply with quote Back to top

Funny thing happened, the Vonage Executive Response team person called me back to make sure my number ported over o.k. I told her yes, but that I was having this problem since the port (may be coincidence) anyway, while I was on the phone with her it did it and she could tell as my voice dropped off and so did hers. She suggested we call support so they can start a ticket and get it fixed.
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jduffy
Full Forum Member
Full Forum Member


Joined: Aug 05, 2006
Posts: 55

PostPosted: Wed Aug 23, 2006 1:20 pm    Post subject: Reply with quote Back to top

O.K. well I had the quality setting on high. I thought it was on medium. I moved it down to medium and just had a call and did not have a problem. Still have not ruled out it could be a Vonage issue - may be both. Anyway, I cannot tell any difference between the high, medium or low quality setting so it does not matter to me having it on medium.
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Aug 23, 2006 1:21 pm    Post subject: Reply with quote Back to top

Hmm, so it could be isolated to particular areas.

Just to add some data points:

My call this morning was to a conference center in the 954 area code. It started out fine, but got choppy about 1/2 hour into the call. I do not know how outbound audio was, because I just listen in for the most part, and I had nothing to present today.

Test calls to automated recordings (AWOS - Automated Weather Observation Stations) in 207 and 859 area codes have worked fine. Again, this would be a test of inbound audio only.

I am calling from 207 area code, and located in Maine. ISP is SusCom (who just sent me a letter today that they have been bought out by ComCast - ARGH!). Gotta do a new set of Voip tests, I guess, just to see if ComCast messed anything up.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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