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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Aug 23, 2006 1:29 pm    Post subject: Reply with quote Back to top

Update: Nope, Voip tests are fine. Quite excellent in fact. Did two tests with testyourvoip.com

4.2 MOS scores both ways (even scored a 4.3 upload on the second test), with burst loss maxing at 100 ms (20 ms random loss on second test) and upload packet discards at an acceptable 1.1% (0.3 on second test) and download discards at 0.7% (0.8% on second test). All decent numbers.

Given those numbers, I should have flawless call quality. of course, the drops are intermittent and random, and the test call to testyourvoip is only 15 seconds, so it's possible it is some intermittent loss I'm not seeing on my tests. On the other hand, several other reports of the exact same behavior I'm getting tells me maybe Vonage is having overload issues.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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askme233
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PostPosted: Wed Aug 23, 2006 1:42 pm    Post subject: Another one with Drop Outs Reply with quote Back to top

Another long term and heavy Vonage user here. I have been using Vonage heavily (i.e. about 4-5 hours of phone time a day) from my home office (Philly area). starting a couple of days ago I have started to have 2-3 second drops every few minutes, both ways. Limited other network traffic on LAN.

I worry Vonage may be having router issues and came here wondering if there was a noticable uptick in people with the same issue.

Pap2 behind Mot DOCSIS Cable Modem on Comcast (could they be degrading Voip service to boost their own offering?). Quality et to high: will try changing that.
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jduffy
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Joined: Aug 05, 2006
Posts: 55

PostPosted: Wed Aug 23, 2006 2:07 pm    Post subject: Reply with quote Back to top

jduffy wrote:
O.K. well I had the quality setting on high. I thought it was on medium. I moved it down to medium and just had a call and did not have a problem. Still have not ruled out it could be a Vonage issue - may be both. Anyway, I cannot tell any difference between the high, medium or low quality setting so it does not matter to me having it on medium.


Spoke too soon. Had a call at medium setting and audio kep breaking up. So I decided to put in a call to support. I go through all the menus and get the response - "I'm sorry there is no one available to take your call right now. Please call back later."

Well that's the same crap I heard when I had issues with number porting. Of course, that got me to the executive response center and they took care of the problem in the past. I guess I have to call them now. Is there anyone in that Indian support center?
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tr17
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PostPosted: Wed Aug 23, 2006 2:41 pm    Post subject: Reply with quote Back to top

I am in Providence, RI and use Cox Cable for internet service. I am experiencing the same issues. I have a business line and this is really annoying. Here is what I am experiencing:

1. long delays before accessing voicemail using *123
2. long delays before my voicemail greeting is heard after a connection is made (i.e., the phone stops ringing and it sounds like a connection is made).
3. dropped audio - both incoming and outgoing

I spoke to someone at Vonage tech support and they said that they are aware of these issues and their engineers are working on it. They are having issues with their servers.

How can you run a business with this crap?

tr17
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jduffy
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PostPosted: Wed Aug 23, 2006 2:47 pm    Post subject: Reply with quote Back to top

The voice mail issue is posted on the customer portal, dashboard, whatever you want to call it.

It would help if they also posted the audio issue. It would save me time on all this experimenting trying to find the problem.

Every company is going to have issues at times. How they address them and how quickly they address them is the key.
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Aug 23, 2006 2:48 pm    Post subject: Reply with quote Back to top

tr17 wrote:

How can you run a business with this crap?


With great difficulty, no doubt.

To be fair, though, I've had Vonage for over 13 months, and this is maybe the second or third issue I've had with the actual voice service. Not counting issues caused by router problems or my connection, but actual Vonage-side issues.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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zhusky
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Joined: Apr 20, 2006
Posts: 5
Location: Denver, CO

PostPosted: Wed Aug 23, 2006 2:52 pm    Post subject: Voice Problems Reply with quote Back to top

I have been having these same issues all day today. I did reset my adapter.....no help. On some of my calls I don't even get an answer, after two or three rings the call drops and then I have nothing.

It is happening on incoming and outgoing calls.

I am in Denver.
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homeless
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PostPosted: Wed Aug 23, 2006 4:05 pm    Post subject: Reply with quote Back to top

Just reporting another unhappy Vonage customer who has suffered through 24 hours of having the conversation cut in and out while trying to conduct business. I called tech support and there way of communicating a status on the condition was to "please call back in 24 hours if you are still experiencing this problem". It certainly would be nice for Vonage to have a page that gave a status of the network when it appears this is impacting customers all over the place.

I've had Vonage for nearly 4 years now. It has been very reliable, but when there have been issues I find that Vonage doesn't do a very good job communicating to their customers.
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jduffy
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PostPosted: Wed Aug 23, 2006 4:11 pm    Post subject: Reply with quote Back to top

Homless, I don't disagree. At least you got to support. 15 Minutes on hold and I gave up. I too use the line for business. Even the voice mail messages are broken up. I kept one in case there was someone to email it to. I wish they had email support. I tried that and the solution was to call for my problem. Hope it is fixed by tomorrow. Up until today, the service has been great.
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jduffy
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PostPosted: Thu Aug 24, 2006 7:21 am    Post subject: Reply with quote Back to top

Looks like things are back to normal today. I just left myself a very long voice mail message and then played it back. The audio was perfect and not broken. I actually think they fixed the problem last night.
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