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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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NewbieVOIP
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Joined: Aug 23, 2006
Posts: 2

PostPosted: Wed Aug 23, 2006 9:37 am    Post subject: Audio problems, PAP2 on TP-LINK Router in Hotel in Hong Kong Reply with quote Back to top

I purchased the PAP2 adapter before leaving on temporary assignment to Hong Kong for a few months, where I am staying in corporate housing that uses a broadband connection similar to most hotels (initial log-in screen...done once and always remembered).

I've been able to get place and receive calls, but when I come home sometimes I'll dial my home office voicemail and can tell no audio is going either way (the Vonage call log will show a connection to the number). Or a friend will call and I can't hear them, nor can they hear me.

I've tried to setup everything according to other post in the forum when dealing with hotel connections. Here are the details:

Hotel Connection --> TP-LINK router --> laptop in one connection, PAP2 in another. Simple wired phone.

Router receives a dynamic IP from the hotel. PAP2 is set to static. Picked up the TP-LINK router here in HK...it doesn't have the ability to properly port forward a range, just individual ports (so I have 53, 63, 5060 and 5061 as trigger ports with incoming ports for all that include those four plus the 10000-20000 range). On the TP-LINK, I've enabled DMZ for the PAP2 in an effort to help with this porting issue.

On router:

WAN:

IP Address: 172.16.5.69
Subnet Mask: 255.255.0.0
Default Gateway: 172.16.0.1
Subnet: 255.255.0.0
DNS: Uses the hotel's DNS address.

LAN:

IP Address: 192.168.1.1
Subnet Mask: 255.255.255.0

On the PAP2:

IP Address: 192.168.1.101
Subnet Mask: 255.255.255.0
Gateway: 192.168.1.1
DNS: Uses the hotel's DNS address

I have cloned the MAC address of the router to match the PC, as I authenticated with it originally.

From what I've read, I've assumed a couple of potential issues, aside from something as simple as not having a setting properly placed:

- Port forwarding...seems like most of the audio problems are related to this. Since my router really isn't properly doing this, I'm thinking of getting a Linksys or other reliable router. But since I've been able to make and receive calls, is it possible port forwarding is an issue? Would I sometimes be able to make calls and sometimes not?

- NAT...am I trying to overcome something that I can't due to NAT on the hotel's end? I've read about registration intervals...could that be changed to send out a frequent request so that the path stays viable (I'm sure there's a more eloquent technical description for that).

Also, below are the results from the Voip test:

Speed test statistics
---------------------
Download speed: 604032 bps
Upload speed: 1274616 bps
Quality of service: 25 %
Download test type: socket
Upload test type: socket
Maximum download pause: 361 ms
Average download pause: 60 ms
Minimum round trip time to server: 244 ms
Average round trip time to server: 252 ms

Voip test statistics
--------------------
Jitter: you --> server: 5.2 ms
Jitter: server --> you: 885.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 9.3 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 4.0

Any help would be greatly appreciated...the forum has been very helpful so far...I just can't seem to get over this last hurdle. Thanks.
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Steve48
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Posts: 4777

PostPosted: Wed Aug 23, 2006 7:05 pm    Post subject: Reply with quote Back to top

Your packet losses and QoS are just awful; I'm surprised it ever works. Try plugging a computer directly into the hotel connection and repeating the test. If things get lots better, you'll probably need to get a better router (unless you can just plug the PAP2 directly into the hotel service). If it doesn't get better, then you have an issue with the hotel service.

_________________
Steve Gray
Orlando, FL
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Joined: Aug 23, 2006
Posts: 2

PostPosted: Sat Aug 26, 2006 8:05 am    Post subject: Reply with quote Back to top

Thanks. I decided to return the router and try ICS with a crossover cable (connection via wireless and ethernet to PAP2) to see if port forwarding is the issue or if it is beyond my control and on the hotel's end. So far, so good...if it lasts, I may invest in a router so I don't need to have the laptop on to make/receive calls.

When I spoke to the hotel, they were well aware of the "problems" people have with Voip and VPN and are glad to offer a public IP address for $200 per month! Since int'l LD is such a money maker, I suppose they are trying to recoup losses.

Ran the test again and this time the results are worse. But I can still have conversations, so it will suffice:

Speed test statistics
---------------------
Download speed: 473448 bps
Upload speed: 1483672 bps
Quality of service: 44 %
Download test type: socket
Upload test type: socket
Maximum download pause: 260 ms
Average download pause: 62 ms
Minimum round trip time to server: 254 ms
Average round trip time to server: 257 ms

Voip test statistics
--------------------
Jitter: you --> server: 14.1 ms
Jitter: server --> you: 1577.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 37.4 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 8
Estimated MOS score: 3.8
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Aug 26, 2006 2:51 pm    Post subject: Reply with quote Back to top

Well, I won't claim to understand, but neither will I argue with success. Enjoy!

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Steve Gray
Orlando, FL
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