Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
irishkenj
New Forum Member
New Forum Member


Joined: Jun 26, 2006
Posts: 7

PostPosted: Tue Aug 22, 2006 9:17 pm    Post subject: Advice please - original equipment/firmware in place Reply with quote Back to top

Have had Vonage for about a year now and the number of dropped calls and other irritating issues are on the rise. Here's the required information:

1. Your location – Glenside, PA
2. Your ISP name and type (cable, DSL, wireless etc) - Comcast & Cable
3. Upload and download speeds - results below
4. Modem make and model – Com 21 from Doxport (supplied by Comcast)
5. Type of Vonage adapter used Linksys RT31P2
6. Setup of Network - Com21 modem -> RT31P2Adapter->PC & Sony QudraStation phones connected to house wiring
7. Issue you are experiencing – dropped calls!
8. Results:

Speed test statistics
---------------------
Download speed: 3975080 bps
Upload speed: 285504 bps
Quality of service: 78 %
Download test type: socket
Upload test type: socket
Maximum download pause: 243 ms
Average download pause: 5 ms
Minimum round trip time to server: 25 ms
Average round trip time to server: 51 ms

Voip test statistics
--------------------
Jitter: you --> server: 12.6 ms
Jitter: server --> you: 9.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.4 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 3
Estimated MOS score: 3.9

I am great at following directions and am looking for a series of tasks to fix it before my bride forces me to bring Verizon back in the house.

Thanks in advance for any & all suggestions!
Ken
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Aug 22, 2006 9:35 pm    Post subject: Reply with quote Back to top

I don't like the looks of those packet losses on the downlink. Please run a comparison test at www.testyourvoip.com (test call to Boston) and post the detailed results here. Then remove the RT31P2 from the setup, repeat both Voip tests, and post those results as well.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
irishkenj
New Forum Member
New Forum Member


Joined: Jun 26, 2006
Posts: 7

PostPosted: Tue Aug 22, 2006 9:56 pm    Post subject: Reply with quote Back to top

Voip Without RT31P2


Speed test statistics
---------------------
Download speed: 4391008 bps
Upload speed: 342712 bps
Quality of service: 98 %
Download test type: socket
Upload test type: socket
Maximum download pause: 110 ms
Average download pause: 3 ms
Minimum round trip time to server: 23 ms
Average round trip time to server: 30 ms

Voip test statistics
--------------------
Jitter: you --> server: 7.5 ms
Jitter: server --> you: 9.1 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 4
Estimated MOS score: 3.9

With RT31P2:
Media Quality
MOS 3.5 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec
0.58 38.9%
Latency
0.00 0.0%
Packet Discards
0.90 61.1%
Packet Loss
0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 103 ms
Packet Discards 2.9%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 80 ms
Burst Loss

Jitter Min: 0 ms
Avg: 6 ms
Max: 57 ms

Signaling Quality
Post-Dial Delay 47 ms
Call Setup Time 63 ms
Media Delay 188 ms
Media Quality
MOS 4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec
0.57 96.8%
Latency
0.00 0.0%
Packet Discards
0.02 3.2%
Packet Loss
0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 103 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 27 ms

Signaling Quality
Post-Pickup Delay 108 ms
Call Setup Time 110 ms
Media Delay 143 ms

Without RT31P2:

Media Quality
MOS 3.1 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec
0.58 30.6%
Latency
0.00 0.0%
Packet Discards
1.30 69.4%
Packet Loss
0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 122 ms
Packet Discards 4.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 220 ms
Burst Loss

Jitter Min: 0 ms
Avg: 7 ms
Max: 168 ms

Signaling Quality
Post-Dial Delay 62 ms
Call Setup Time 62 ms
Media Delay 141 ms
Media Quality
MOS 4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec
0.57 89.7%
Latency
0.00 0.0%
Packet Discards
0.07 10.3%
Packet Loss
0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 122 ms
Packet Discards 0.5%
Packet Loss 0.0%
Loss Periods Min: 80 ms
Avg: 80 ms
Max: 80 ms
Burst Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 90 ms

Signaling Quality
Post-Pickup Delay 63 ms
Call Setup Time 66 ms
Media Delay 94 ms
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Aug 22, 2006 10:57 pm    Post subject: Reply with quote Back to top

I think your testyourvoip results without the RT31P2 tell the story. 4.1% packet discards are far too high. You have an issue that you need to discuss with Comcast.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
irishkenj
New Forum Member
New Forum Member


Joined: Jun 26, 2006
Posts: 7

PostPosted: Tue Aug 22, 2006 11:36 pm    Post subject: Reply with quote Back to top

Steve - thanks for taking the time to help me out. Is there an acceptable packet discard rate? Reason I ask is that I ran a direct cable from the splitter in the house to my cable modem and now get 3.1% packet discards. Before there was a second splitter and a wall jack in between the first splitter in the house and the modem.

WAS: cable->splitter->cable->splitter->cable->wall jack->cable->modem

NOW: cable->splitter->cable->modem

And can the modem I have cause or contribute to the issue? COM21 from DOXPort....

Thanks again! Ken
View user's profile Send private message
irishkenj
New Forum Member
New Forum Member


Joined: Jun 26, 2006
Posts: 7

PostPosted: Tue Aug 22, 2006 11:54 pm    Post subject: Reply with quote Back to top

Here are my TRACERT results without the RT31P2:


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\ken>TRACERT

Usage: tracert [-d] [-h maximum_hops] [-j host-list] [-w timeout] target_name

Options:
-d Do not resolve addresses to hostnames.
-h maximum_hops Maximum number of hops to search for target.
-j host-list Loose source route along host-list.
-w timeout Wait timeout milliseconds for each reply.

C:\Documents and Settings\ken>tracert sip.vonage.net

Tracing route to sip.vonage.net [12.144.47.38]
over a maximum of 30 hops:

1 * * * Request timed out.
2 7 ms 7 ms 7 ms 68.86.157.57
3 7 ms 9 ms 9 ms po-10-ur01.chestnuthill.pa.panjde.comcast.net [6
8.86.208.109]
4 10 ms 9 ms 9 ms po-20-ur01.wayneave.pa.panjde.comcast.net [68.86
.208.105]
5 10 ms * 9 ms po-10-ur01.fairmountave.pa.panjde.comcast.net [6
8.86.208.65]
6 21 ms 11 ms 9 ms po-10-ur01.christianst.pa.panjde.comcast.net [68
.86.208.61]
7 9 ms 9 ms 9 ms po-10-ur01.columbusblvd.pa.panjde.comcast.net [6
8.86.208.57]
8 10 ms 10 ms 8 ms po-10-ur01.greenwayave.pa.panjde.comcast.net [68
.86.208.53]
9 9 ms 9 ms 9 ms po-20-ar01.wallingford.pa.panjde.comcast.net [68
.86.208.49]
10 10 ms 12 ms 13 ms po90-ar01.401nbroadst.pa.panjde.comcast.net [68.
86.208.29]
11 14 ms 13 ms 14 ms ge-3-0-cr01.torresdale.pa.core.comcast.net [68.8
6.211.14]
12 30 ms 26 ms 28 ms 12.119.53.49
13 36 ms 34 ms 36 ms tbr1-p012401.phlpa.ip.att.net [12.123.137.202]
14 35 ms 35 ms 32 ms tbr1-cl8.n54ny.ip.att.net [12.122.2.17]
15 40 ms 35 ms 37 ms gbr1-p10.n54ny.ip.att.net [12.122.11.2]
16 33 ms 37 ms 38 ms ar1-p310.nbknj.ip.att.net [12.123.214.97]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Documents and Settings\ken>
View user's profile Send private message
irishkenj
New Forum Member
New Forum Member


Joined: Jun 26, 2006
Posts: 7

PostPosted: Wed Aug 23, 2006 8:49 am    Post subject: Reply with quote Back to top

Just to follow-up:

Will a newer cable modem help?

Can the splitter(s) cause packet discards?
View user's profile Send private message
NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Wed Aug 23, 2006 9:14 am    Post subject: Reply with quote Back to top

Quote:
Will a newer cable modem help?


It's very possible. Do you lease/rent your modem from your provider? If so, see if they will swap it for you. If not, see if someone can loan you one. I use and like the Linksys BEFCMU10 series, and the more recent Motorola modems (SB 5120) are also well-liked.

Quote:
Can the splitter(s) cause packet discards?


Absolutely. A cable line splitter reduces the signal as it splits it. The more splitters you have in place between your cable company and the cable modem, the less signal gets to your cable modem. The cable modem has to start doing "retries" (saying "can you repeat that, please?" to the access point at your cable company) and that can cause delays.

If your discards improved by cutting out a splitter, I think you have identified the problem, to an extent. Your ISP may also be able to run some diagnostics and see if there is a way to improve the signal.

My ISP, SusCom here in Maine, actually ran a separate line from their box for the Internet feed. From the discussion I had with the service tech, he said that is standard operating procedure. It cuts down on service calls, because they put in their (splitter and whatever filters or boosters they need to get a perfect signal) and lock the box, and as long as I don't start adding splitters to the Internet connection, there's very little that can cause problems with my connection.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
View user's profile Send private message
kkanakis57
New Forum Member
New Forum Member


Joined: Aug 20, 2006
Posts: 4

PostPosted: Wed Aug 23, 2006 9:22 am    Post subject: Advice please - original equipment/firmware in place Reply with quote Back to top

One thing to try at your end point. Check your cable wiring for any unterminated cable runs. In other words, you may want to disconnect any cable runs in the facility back to the outside cable box/splitter that are not in use (connected to a device - VCR/TIVO/TV...).

Also, make sure any splitters you may use are newer digital quality. I found several in my attic that weren't, and were lower quality.

They were also affected by the heat! That one took me awhile to figure out. As the day got hotter, my loss grew higher. I discovered the splitters and while changing or eliminating them, read how to properly mount them. Of course I ignored the instructions till later. It does make a difference...
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Aug 23, 2006 7:00 pm    Post subject: Reply with quote Back to top

irishkenj wrote:
Reason I ask is that I ran a direct cable from the splitter in the house to my cable modem and now get 3.1% packet discards.


Just to get back to this, discards over about 2% seem to be reason for real concern.

On the other subjects, I see that you've gotten advice from Nate Hoy. Listen to what he says; he knows what he's talking about.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Ravin
New Today 1
Yesterday 9
Total 99045

Who Is On Site
Visitors 100
Members 1
Total 101


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.99
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.87 Seconds and 309 Pages In The Last 60 Seconds
The Vonage VoIP Forum