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agreed drab
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Had a call from a
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You can recollect
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The devices are
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Hi these are most
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alih1l
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Vonage Forum Associate


Joined: Jul 24, 2006
Posts: 20

PostPosted: Tue Aug 22, 2006 2:59 pm    Post subject: Suddenly the called party cannot hear us. Reply with quote Back to top

It's been working fine since we moved, new isp...

Location: Corsicana, Texas (about an hour south of Dallas)
ISP: Northland Cable
Vonage Adapter: RT31P2
Network: Modem --> Wireless Router --> Vonage Computers run off the wireless router, so technically the Vonage router is all by itself with nothing but the phone connected.
Issue: Suddenly called parties cannot hear what we're saying, OR hear every other word, usually hopelessly garbled.

I ran these tests and have a BUNCH of modem logs. I'm pretty solid believing that it is my isp. I was wondering if some of the people here who are more experienced with the numbers could tell me how they look before I call and fuss, especially so I'll know exactly what to say to them LOL

Speed Tests:


Voip Test Us to Boston:
MOS 3.0
Codec 0.58 28.2%
Latency 0.65 31.9%
Packet Discards 0.81 39.8%
Packet Loss 0.00 0.00%

Codec G.711 (PCM at 64Kbps, 20ms RTP payload, 80kbps IP BW)
Round Trip Latency 598ms
Packet Discards 3.7%
Packet Loss 0.0%
Loss Periods Min: 20ms, Avg: 140ms, Max: 340ms
Burst Loss

Jitter Min: 0ms, Avg: 24ms, Max: 273ms

Post Dial Delay 687ms
Call Setup Time 703ms
Media Delay 828ms

Voip Test Boston to Us:
MOS 3.9
Codec 0.57 51.6%
Latency 0.51 45.5%
Packet Discards 0.03 2.8%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW)
Round Trip Latency 598ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20ms, Avg: 20ms, Max: 20ms
Random Loss

Jitter Min: 4ms, Avg: 9ms, Max: 125ms

Post Pickup Delay 105ms
Call Setup Time 112ms
Media Delay 138ms


BBR Speed Tests:

Broadstar, Miami FL:

dslreports.com speed test result on 2006-08-22 15:24:19 EST:
1738 / 176
Your download speed : 1738 kbps or 217.2 KB/sec.

Your upload speed : 176 kbps or 22.1 KB/sec.


Megapath, San Francisco CA:

dslreports.com speed test result on 2006-08-22 15:28:00 EST:
941 / 163
Your download speed : 941 kbps or 117.6 KB/sec.

Your upload speed : 163 kbps or 20.4 KB/sec.


LinkLine, Los Angeles CA:

dslreports.com speed test result on 2006-08-22 15:29:11 EST:
1238 / 178
Your download speed : 1238 kbps or 154.7 KB/sec.

Your upload speed : 178 kbps or 22.3 KB/sec.


Speakeasy, Seattle WA:

dslreports.com speed test result on 2006-08-22 15:30:30 EST:
1250 / 169
Your download speed : 1250 kbps or 156.3 KB/sec.

Your upload speed : 169 kbps or 21.2 KB/sec.


Modem Stats
Downstream Frequency 99000000 Hz
Signal to Noise Ratio 35.4dB
Power Level -5.0 dBmV
Upstream Channel ID 2
Frequency 29008000 Hz
Power 54.0 dBmV

Software Version: SB5101-2.4.1.5-SCM01-NOSH
Hardware Version: 1
MIB Version: II
GUI Version: 1.0

Modem Log:

1970-01-01 00:00:11 3-Critical D003.0 DHCP WARNING - Non-critical field invalid
in response.
1970-01-01 00:00:06 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-21 18:42:34 3-Critical D003.0 DHCP WARNING - Non-critical field invalid
in response.
2006-08-21 18:42:26 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-21 18:42:21 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-21 18:40:44 3-Critical D003.0 DHCP WARNING - Non-critical field invalid
in response.
2006-08-21 18:40:28 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-21 18:40:21 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-21 18:37:41 3-Critical D003.0 DHCP WARNING - Non-critical field invalid
in response.
2006-08-21 18:37:30 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-21 18:29:49 3-Critical R005.0 Started Unicast Maintenance Ranging - No
Response received - T3 time-out
1970-01-01 00:00:15 3-Critical D003.0 DHCP WARNING - Non-critical field invalid
in response.
1970-01-01 00:00:08 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-19 01:31:24 3-Critical R004.0 Received Response to Broadcast Maintenance
Request, But no Unicast Maintenance o
2006-08-19 01:31:24 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-18 23:00:00 3-Critical R005.0 Started Unicast Maintenance Ranging - No
Response received - T3 time-out
2006-08-18 15:44:20 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-17 23:17:38 3-Critical R005.0 Started Unicast Maintenance Ranging - No
Response received - T3 time-out
1970-01-01 00:00:14 3-Critical D003.0 DHCP WARNING - Non-critical field invalid
in response.
1970-01-01 00:00:08 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-16 14:59:29 3-Critical D003.0 DHCP WARNING - Non-critical field invalid
in response.
2006-08-16 14:59:13 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-16 14:59:04 3-Critical T002.0 SYNC Timing Synchronization failure -
Failed to acquire FEC framing
2006-08-16 14:59:04 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-16 14:59:00 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-16 14:58:43 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-16 14:58:26 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-16 14:58:18 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-16 14:58:04 3-Critical U001.0 No UCD's Received - Timeout
2006-08-16 14:56:49 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-16 14:56:49 3-Critical T002.0 SYNC Timing Synchronization failure -
Failed to acquire FEC framing
2006-08-16 14:56:48 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-16 14:56:43 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-16 14:56:23 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-16 14:56:05 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-16 14:55:59 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-16 14:55:51 3-Critical T002.0 SYNC Timing Synchronization failure -
Failed to acquire FEC framing
2006-08-16 14:55:50 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-16 14:55:40 3-Critical T002.0 SYNC Timing Synchronization failure -
Failed to acquire FEC framing
2006-08-16 14:55:38 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-16 14:55:37 3-Critical T002.0 SYNC Timing Synchronization failure -
Failed to acquire FEC framing
2006-08-16 14:55:37 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-16 14:55:31 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-16 14:55:12 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-16 14:54:57 3-Critical R005.0 Started Unicast Maintenance Ranging - No
Response received - T3 time-out
2006-08-16 14:54:53 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-16 14:54:45 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-16 14:54:39 3-Critical T002.0 SYNC Timing Synchronization failure -
Failed to acquire FEC framing
2006-08-16 14:54:35 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-16 14:54:29 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-16 14:54:09 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-16 14:53:51 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-16 14:53:42 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-16 14:53:33 3-Critical T002.0 SYNC Timing Synchronization failure -
Failed to acquire FEC framing
2006-08-16 14:53:32 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-16 14:53:15 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-16 14:52:53 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-16 14:52:35 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-16 14:52:31 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-15 23:47:22 3-Critical R005.0 Started Unicast Maintenance Ranging - No
Response received - T3 time-out
2006-08-15 15:38:23 3-Critical D003.0 DHCP WARNING - Non-critical field invalid
in response.
2006-08-15 15:38:15 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-15 15:38:07 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-15 15:37:52 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-15 15:37:28 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-15 15:37:17 3-Critical R005.0 Started Unicast Maintenance Ranging - No
Response received - T3 time-out
2006-08-15 15:37:10 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-15 15:37:05 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-15 15:36:46 3-Critical T002.0 SYNC Timing Synchronization failure -
Failed to acquire FEC framing
2006-08-15 15:36:45 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-15 15:36:44 3-Critical T002.0 SYNC Timing Synchronization failure -
Failed to acquire FEC framing
2006-08-15 15:36:43 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-15 15:36:38 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-15 15:36:18 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-15 15:36:00 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-15 15:35:55 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-15 15:30:03 3-Critical D003.0 DHCP WARNING - Non-critical field invalid
in response.
2006-08-15 15:29:57 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-15 15:29:45 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-15 15:29:37 3-Critical T002.0 SYNC Timing Synchronization failure -
Failed to acquire FEC framing
2006-08-15 15:29:34 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-15 15:29:29 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-15 15:29:06 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-15 15:29:01 3-Critical R005.0 Started Unicast Maintenance Ranging - No
Response received - T3 time-out
2006-08-15 15:28:48 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-15 15:28:44 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-15 15:28:40 3-Critical T002.0 SYNC Timing Synchronization failure -
Failed to acquire FEC framing
2006-08-15 15:28:39 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-15 15:28:22 3-Critical U001.0 No UCD's Received - Timeout
2006-08-15 15:27:50 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-15 15:27:46 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-15 15:27:25 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-15 15:27:08 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-15 15:27:04 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC
2006-08-14 19:10:01 3-Critical R005.0 Started Unicast Maintenance Ranging - No
Response received - T3 time-out
2006-08-14 18:31:45 3-Critical D003.0 DHCP WARNING - Non-critical field invalid
in response.
2006-08-14 18:31:31 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-14 18:31:21 3-Critical T001.0 SYNC Timing Synchronization failure -
Failed to acquire QAM/QPSK symbol timing
2006-08-14 18:31:17 3-Critical R002.0 No Ranging Response received - T3 time-out

2006-08-14 18:30:53 3-Critical R007.0 Unicast Ranging Received Abort Response -
Re- initializing MAC

I'm so sorry this is so long. Smile
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stan2841
Full Forum Member
Full Forum Member


Joined: Jul 02, 2006
Posts: 41

PostPosted: Thu Aug 24, 2006 7:21 am    Post subject: Reply with quote Back to top

Alih1l

I was having a similar issue. The problem was with the ISP. The signal levels on the modem were not sufficient enough to keep me online. I contacted my ISP and they sent someone to my home to fix the issue. Since you are able to log into the modem, what are your transmit channel power and receive channel power?

_________________
Stan

ISP: Adelphia
Speed: 4.5M/450K
Modem: D-Link DCM-202
Voip Accelerator: D-Link DI-102
Router: D-Link DI-524
Vonage: D-Link VTA-VR
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turbokaos
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 26, 2005
Posts: 15

PostPosted: Thu Aug 24, 2006 7:56 am    Post subject: Reply with quote Back to top

Same thing here yesterday I'm in Costa Rica


turbo
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stan2841
Full Forum Member
Full Forum Member


Joined: Jul 02, 2006
Posts: 41

PostPosted: Thu Aug 24, 2006 10:27 am    Post subject: Reply with quote Back to top

Turbo, are you currently experiencing low channe;l power on your modem?

_________________
Stan

ISP: Adelphia
Speed: 4.5M/450K
Modem: D-Link DCM-202
Voip Accelerator: D-Link DI-102
Router: D-Link DI-524
Vonage: D-Link VTA-VR
View user's profile Send private message
alih1l
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 24, 2006
Posts: 20

PostPosted: Thu Aug 24, 2006 2:13 pm    Post subject: Reply with quote Back to top

It was -5.0 dBmV and 54.0 dBmV... down and up.
At that time. Right now it's -1.2 and 49.8
This was after they came out and worked on it. Still having the same problem. In fact the Voip test yesterday right after they 'fixed' it gave us a 1.1 score to boston. Twisted Evil

Then when my mom went into the office to talk to them about it, the lady at the front desk was saying that she had heard a lot of people having problems with Vonage ... that it's not 'compatible' ... NO IDEA what that means Lol ... Anyway in the same breath she started trying to get my mom to sign up for NORTHLAND'S Voip phone service. Rolling Eyes

It's been trucking along fine for a month now, and this started happening right after an outage.
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stan2841
Full Forum Member
Full Forum Member


Joined: Jul 02, 2006
Posts: 41

PostPosted: Thu Aug 24, 2006 2:35 pm    Post subject: Reply with quote Back to top

Your current channel power looks good. Are you using bit torrent or streaming audio/video while trying to use the phone? If you are running bandwidth intense applications, try not running any while using the phone. If, your voice quality clears up, your problem may be QOS related. I experienced both the channel power problem and the QOS issue.

Once I got my cable service running clean, I the installed the D-Link DI-102 and I can run the most BW intense applications and still have good voice quality. If you decide to get this device, COMP USA has it on clearance now for $29.99, I paid $64.99 for it a while back.

Keep me posted, I am curious to learn what happens if you decide to use the phone while not using any Internet Applications.

_________________
Stan

ISP: Adelphia
Speed: 4.5M/450K
Modem: D-Link DCM-202
Voip Accelerator: D-Link DI-102
Router: D-Link DI-524
Vonage: D-Link VTA-VR
View user's profile Send private message
alih1l
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 24, 2006
Posts: 20

PostPosted: Thu Aug 24, 2006 2:44 pm    Post subject: Reply with quote Back to top

We've tried it with the computers shut down. LOL Same problem.

I'm beginning to actually suspect the adapter now. It's possible that originally it was the isp and then the adapter just picked this time to finally croak (it's been coming for about 8 months now ...)

It's possible, especially if it was possible that five computers could all have windows crash and burn in the same weekend. Lol

This router gets quite hot and when you pick it up and hold it in your hands, it rattles a little and makes creaking noises. We discussed replacing it last night. I just hate to get looped back into the one year thing, cause if it turns out I can't actually use the service down here, I've got a problem. Ya know. I've had Vonage since about a month after they started advertising in the DFW market, and I'd hate to see it go.

If it makes any sense.... I also have a softphone account, that is registered on a hosted pbx. I can call in and out to it now, and theres no delays, only the very rare skip and no echo. It was horrible trying to talk over the softphone before. (Like a week ago)

Gotta do what I gotta do. I was planning on changing our phone number anyway Lol Too many 'Anonymous' calls (like 20-30 a day).
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stan2841
Full Forum Member
Full Forum Member


Joined: Jul 02, 2006
Posts: 41

PostPosted: Thu Aug 24, 2006 3:15 pm    Post subject: Reply with quote Back to top

Many people have complained of issues with the adapter you use. Since I already have a wireless router, I got the D-Link and it works quite well, and many people in the forum seem to have great luck with it. I have read many places in the forums where the VTA / Router combos don't work very well. Most people have had success with the single VTA units like the D-Link.

_________________
Stan

ISP: Adelphia
Speed: 4.5M/450K
Modem: D-Link DCM-202
Voip Accelerator: D-Link DI-102
Router: D-Link DI-524
Vonage: D-Link VTA-VR
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