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dfmurphy3
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Joined: Aug 20, 2006
Posts: 2

PostPosted: Sat Aug 19, 2006 11:27 pm    Post subject: Short or no incoming ring Reply with quote Back to top

I've been a customer since Jan 2005, but in the last month or so I've been having problems with incoming calls. When I
receive an incoming call, my phone may give me one
abbreviated ring, and often does not ring again (or sometimes I don't even get an abbreviated ring). However, I
am registering the calls on caller ID. I've spoken to
Vonage tech support 3 times, but no fix.

My setup is as follows:

Linksys Cable Modem (BEFCMU10) -> Linksys Router
(WRT54G) to Linksys Phone Adapter (PAP2)


This is what I've done to troubleshoot:

1) Internet Connection - I've tested my connection on
the Vonage site, and my upload speed is 367 kbps. My
download speed is 3.46 Mbps. This is more than enough.

2) Phones - I've connected two different Vtech
chordless phones and 1 GE chorded phone. I have the
same result regardless of the phone.

3) Phone lines - I originally had my phones connected
through my house lines. I disconnected it from the
house lines and hooked up phones directly to my phone
adapter. I still have the same problem.

4) Phone Adapter - Initially, I had a WRT54GP2
router/adapter. After talking to tech support, I was
told the phone adapter must be defective. I replaced
it with a Linksys PAP2, but I still have the same
problem. Thus, it is not the adapter.

5) Router - I replaced my WRT54GP2 router with a
WRT54G router. Problem still there. I also removed the
router and connected the phone adapter straight to the
cable modem. Still have the problem. It is not the
router.

6) Cable Modem - After checking the internet
connection, phones, phone lines, adapter (2 different
adapters), and router (2 different routers), I figured
it must have something to do with the cable modem. I
went out and purchased a Motorola SB5120 cable modem
and installed it in place of the Linksys BEFCMU10.
However, I'm still having the same problem.

I'm at a complete loss. I've ruled out every piece of
hardware in my house and my internet connection. Does anyone have any thoughts?

Thanks.
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Aug 20, 2006 10:06 am    Post subject: Reply with quote Back to top

I would have given odds that the adapter was the problem until I got to the part where you said you had replaced it with a different model. The RTP300 in particular had a lot of trouble with this until they fixed the software.

I'd send an Email for help using the forum help contact page (left top of screen, Vonage Information/contact support). We're told that this link gets a higher level of support at Vonage than is typical through regular channels.

By the way, you've done an excellent job of trouble shooting. I'd include the same details that you've written up here.

_________________
Steve Gray
Orlando, FL
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dfmurphy3
New Forum Member
New Forum Member


Joined: Aug 20, 2006
Posts: 2

PostPosted: Sun Aug 20, 2006 6:01 pm    Post subject: Problem resolved Reply with quote Back to top

In a last-ditch effort, I went ahead and bought a new phone adapter, but a different brand (D-Link). This solved the problem. Apparently, the two different models of Linksys phone adapters had the same problem... possibly the same software. I called the place from which I purchased the Linksys PAP2 for a return authorization, and they told me I could contact Linksys to see if they could resolve the problem with my adapter. Needless to say, I've spent far too much time troubleshooting the Linksys adapter, and I don't care to spend any more time with it. I opted to just return the PAP2. The product should work straight out of the box without me having to contact Linksys. I'll stick with my D-Link adapter.
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Aug 20, 2006 7:42 pm    Post subject: Reply with quote Back to top

Good plan. This is the first that I recall hearing about PAP2's having a ring problem. I'll have to keep that in mind.

_________________
Steve Gray
Orlando, FL
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dheiy
Vonage Forum Master
Vonage Forum Master


Joined: May 23, 2006
Posts: 253

PostPosted: Sun Aug 20, 2006 8:05 pm    Post subject: Reply with quote Back to top

thank's for this info...
in case i encounter this trouble in the future,,,
i know what am gonna do...
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citation38
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New Forum Member


Joined: Aug 26, 2006
Posts: 1

PostPosted: Sat Aug 26, 2006 5:46 am    Post subject: Reply with quote Back to top

I have the same problem with a Motorola VT 2442. Are they all bad?
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