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J0SH
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Joined: Aug 19, 2006
Posts: 6

PostPosted: Sat Aug 19, 2006 12:12 pm    Post subject: Intermittent Page Cannot Be Displayed with Motorola VT2442 Reply with quote Back to top

Hello,

Since replacing my Netgear WGR614 with the Motorola VT2442 my main computer has begun having regular occurrences of "Page Cannot Be Displayed" errors when visiting various sites. If I hit the refresh button it loads right away. Everything works … Vonage calls go through, networking, etc. just every once in a while I get this hiccup which has become really annoying. On the Voip, I have noticed occasional brief drops of sound especially when calling Puerto Rico from New Hampshire, and I have had a couple lost connections.

I am blaming the VT2442 because it is the only change between my computer and the internet. I did not modify any settings on the router nor change any settings on my computer so it’s all stock. My computer plugs into port 1 of the VT2442 and the VT2442 plugs into my Motorola SB5100 cable modem.

I ran the Voip Test which was really fun and these are my results:

1st Results
Download 3,937,976 bps
Upload 368,400 bps
QOS 99%
RTT 26 ms
MaxPause 31 ms

2nd Results
Download 3,545,864 bps
Upload 368,488 bps
QOS 58%
RTT 26 ms
MaxPause 233 ms

Before I start playing around with settings I wanted to see if anyone who knew what they were doing had some suggestions. Thank you for your help! - Josh
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dbarkeep
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Joined: Aug 01, 2006
Posts: 92

PostPosted: Tue Oct 24, 2006 9:10 pm    Post subject: Reply with quote Back to top

I have the same problem and a colleague at work does as well. We both have the VT2442.

Internet and everything works great, no phone issues. Just an intermittent Page Cannot be Displayed Immidiately after clicking a link. It almost as if it did not even try to load the page. If I refresh it comes up right away.

Truly Aggravating.

- Kukk
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wehowardjr
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Joined: Jun 15, 2006
Posts: 8

PostPosted: Wed Oct 25, 2006 7:11 am    Post subject: Reply with quote Back to top

And Vonage doesnt care as long as the phone is working the router is working. If you didnt notice I have the same issues as you too. Also Inoticed with the VT2442 is that the call quality real has gone downhill. Keep dropping calls, person on the other end sometimes cant hear and the list goes on.

I have complained over and over... But they always ask me, "Are you calling from the phone now?" They figure if I am using the phone then the router is working fine.

That is why on the October 31st I am going back to Comcast digital voice. Never had these problems and they offer more services.
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scerruti
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Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Wed Oct 25, 2006 8:20 am    Post subject: Reply with quote Back to top

I would place money ( a very small amount ) on the likelihood of a DNS problem.

Check to see if your local computer Internet settings are configured to use the Motorola as a DNS server, if so change the settings to point to your ISP's servers and see if the problem disappears.

I would run Ethereal and monitor DNS packets. When you see a page not load, and then load after a refresh I would look and see what was happening with DNS resolution at the time.

Just off the top of my head I would guess that the Motorola box is either caching something incorrectly or not handling a cache expiration correctly.

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wehowardjr
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PostPosted: Wed Oct 25, 2006 8:59 am    Post subject: Reply with quote Back to top

The day I switched to Vonage service is when the trouble started. My wife wanted to cancel but I said to give it a chance. Sorry I didnt listen to her. People will call but the phone doesnt ring on our end, sometimes though it will record they called in the activity link. We havemissed so many calls. I have turned up the bandwidth monitor to give it all to the phone. I wired a WRT54G inline before the VT2442 and gave it priority through QOS. That improved it some but why should I have to go out and buy extra equipment to make one work? I took the WRT54G out and using only the Motorola service was back to crap.

Might not be so bad if they had sent me the Linksys WRT54GP2 router as they said they would instead of this junk.
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J0SH
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Joined: Aug 19, 2006
Posts: 6

PostPosted: Wed Oct 25, 2006 4:02 pm    Post subject: Reply with quote Back to top

dbarkeep: While I am sorry you have the same issue I feel a bit better that I am not the only one experiencing it.

wehowardjr: I think sending your $$ elsewhere is the best way to send a message to a company. I am not quite ready to give up on Vonage (they are still way better than my telco) but I will look into what Comcast offers. Let me know how things go with them.

scerruti: I have 3 Windows XP machines all configured to automatically detect settings. Does the computer use the router as a DNS server by default and if so what is the process to bypass the router and use the ISP's DNS server? I don't even know what the ISP's DNS server address would be. Is there anyway to turn off caching on the Motorola router?

Lately, I have not been getting as many "Page Cannot Be Displayed" errors. They still do occur. The phone service has been great (except to Puerto Rico but my regular phone had issues calling there before too). Since the only hardware that was changed was the router between my pc and the cable modem I am more inclined to blame the router. I have worked with Motorola products for years and they have always been very reliable making me think some setting might help in the router setup. Could it have something to do with QoS settings? IPQoS is enabled but there are no rules added as far as I can tell. I like the idea of network resources being devouted to clear phone calls if that is what it is doing.

I will try to get that Ethereal and monitor DNS packets to see what is happening. The router also logs stuff (no idea if this stuff helps)....

Ethernet:
Transmit
Good Tx Frames 4618354
Good Tx Broadcast Frames 40
Good Tx Multicast Frames 0
Tx Total Bytes 3077879506
Collisions 0
Error Frames 0
Carrier Sense Errors 0

Receive
Good Rx Frames 3081573
Good Rx Broadcast Frames 21076
Good Rx Multicast Frames 0
Rx Total Bytes 251014603
CRC Errors 0
Undersized Frames 0
Overruns 5535

WAN:
Link
Status Up

Transmit
Good Tx Frames 4359078
Good Tx Broadcast Frames 105
Good Tx Multicast Frames 0
Tx Total Bytes 537216062
Collisions 0
Error Frames 0
Carrier Sense Errors 0

Receive
Good Rx Frames 6020674
Good Rx Broadcast Frames 40717
Good Rx Multicast Frames 0
Rx Total Bytes 3390464140
CRC Errors 0
Undersized Frames 0
Overruns 0

In the system log it says this over and over:
FWAN:fwan_evt_rep_if_configured dhcpc-104 priv-}state 5
manager_find_defaults - !mod
manager_get_defaults - !config

And the DDNS client is disabled.

Still hoping to get this figured out. Thank you! - Josh
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mogger
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Joined: Oct 24, 2006
Posts: 22

PostPosted: Wed Oct 25, 2006 5:27 pm    Post subject: reply Reply with quote Back to top

I had some emails to and from Ken Rush at Vonage re the VT 2442 and he sent me the VWR for the same price as the Vt 2442
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J0SH
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Joined: Aug 19, 2006
Posts: 6

PostPosted: Wed Oct 25, 2006 6:46 pm    Post subject: Reply with quote Back to top

mogger: Were you having the same issues? Did the D-Link VWR make the problem go away? Thanks! - Josh
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wehowardjr
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Posts: 8

PostPosted: Wed Oct 25, 2006 8:16 pm    Post subject: Reply with quote Back to top

J0SH wrote:
wehowardjr: I think sending your $$ elsewhere is the best way to send a message to a company. I am not quite ready to give up on Vonage (they are still way better than my telco) but I will look into what Comcast offers. Let me know how things go with them.


When I get switched over to Comcast, will let you know.
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scerruti
Vonage Forum MVM
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Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Wed Oct 25, 2006 10:27 pm    Post subject: Reply with quote Back to top

J0SH wrote:
scerruti: I have 3 Windows XP machines all configured to automatically detect settings. Does the computer use the router as a DNS server by default and if so what is the process to bypass the router and use the ISP's DNS server? I don't even know what the ISP's DNS server address would be. Is there anyway to turn off caching on the Motorola router?


The computer is told by the DHCP server (in this case the router) what to use as the DNS server if that option is checked in the Internet settings for your network connection (normal case). My understanding from reading other posts is that this router is acting as a DNS cache. The idea behind this is to isolate the downstream computers from any network changes in front of the router (this rarely happens).

The ISP should list their DNS servers on their web site. Additionally if you connect a computer directly to the modem then you should be able to see what DNS servers your ISP is specifying by opening up the network connection and viewing the Internet properties.

If the VT2442 is doing DNS caching I don't see any way of the consumer disabling it. That doesn't mean that Vonage couldn't disable it as they often have access to settings that aren't available through the web interfaces.

Most of the logging stuff on the VT2442 is not really helpful for this issue.

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