Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Announces Date of Earnings Release and Conference Call for Second Quarter 2017 Financial Results

Vonage for NetSuite SuiteApp Achieves 'Built for NetSuite' Status

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Poll

How Long have you hadd this problem?
1 Month
26%
 26%  [ 4 ]
2 Months
20%
 20%  [ 3 ]
3 - 6 Months
40%
 40%  [ 6 ]
6 - 12 Months
13%
 13%  [ 2 ]
Total Votes : 15

Author Message
oly_fred
Vonage Forum Junior
Vonage Forum Junior


Joined: Jun 20, 2006
Posts: 34

PostPosted: Thu Aug 17, 2006 8:26 am    Post subject: Comcast, Dropped calls, Lag, timeouts, UDP Reply with quote Back to top

If you are having a problem with Comcast please post your modem information, location and symptoms.
View user's profile Send private message
pmcody
New Forum Member
New Forum Member


Joined: Jul 04, 2006
Posts: 1

PostPosted: Thu Aug 17, 2006 1:28 pm    Post subject: Comcast issues - info for report Reply with quote Back to top

Location - Douglasville, GA
Modem - Motorola 5100 series
dropped calls, poor quality, unreliable Vonage service
ISP - Comcast Extreme (8mb/768k)
View user's profile Send private message
srgsng25
New Forum Member
New Forum Member


Joined: Apr 25, 2003
Posts: 6

PostPosted: Thu Aug 17, 2006 4:16 pm    Post subject: mcast, Dropped calls, Lag, timeouts, UDP Reply with quote Back to top

Everett, WA
8 meg down 768 upload
dlink dcm 202

no boyd can hear me after a all has been concected for agout 5 to 10 secs constanttle propping out the listener hears echoing and then nothing

Web Cam freezing and dropping out on yahoo, msn, skype,

slow download speeds havnet sceen the power boost havnet sceen 8 meg yet nor 6 meg cloest i have had was 5.5 megs all stats via myvitalagent
View user's profile Send private message
gdmsgirl
New Forum Member
New Forum Member


Joined: Jun 26, 2006
Posts: 1

PostPosted: Thu Aug 17, 2006 5:19 pm    Post subject: I can hear who I am calling - they can't hear me. Reply with quote Back to top

Springfield, MO

Dropped calls and bad audio today since about 3 pm central time.
View user's profile Send private message
oly_fred
Vonage Forum Junior
Vonage Forum Junior


Joined: Jun 20, 2006
Posts: 34

PostPosted: Fri Aug 18, 2006 5:59 am    Post subject: Reply with quote Back to top

For those of you who are entering your information, I did forget to include a request for your revision numbers on your modems and firmware revision if you can locate it. For those of you who might be looking for a solution to your problem, I was successful for a few months with an old SB3100. You may also want to try a SB4100, make sure however that it is DOCSIS 1.1 compatible or you might sacrifice speed. I have recently moved to a DOCSIS 2.0 modem that is a Linksys modem model #BEFCMU10, you can purchase it online at stores like newegg.com, amazon.com, etc. at a discounted price.

I would also like to add that some of you, who have not tried it should try pingplotter to find which router hop you are having difficulty with and make sure that you have contacted your ISP to ensure the power levels to your home. When I first started on of several problems was that my ISP had placed a shunt on my line because the previous owners had used the wrong splitters and had unterminated cable lines.

FYI, unterminated cable lines will decrease your power level and decrease your connection speed to your ISP.
View user's profile Send private message
Gina516
Vonage Forum Junior
Vonage Forum Junior


Joined: Jun 11, 2006
Posts: 31

PostPosted: Fri Aug 18, 2006 10:02 am    Post subject: Reply with quote Back to top

SB5120 modem, Docsys 1.1, 2.0
Vonage - motorola adapter
Comcast

Problems since April.


Symptoms:
Voip - I can here them but I drop out for 10 to 20 seconds at a time frequently throughout the call. Occasionally choppy. Problems occur every single call that I must make an immediate announcement for them to stay with me, I will drop out - be able to hear them, they just won't be able to hear me for spells.
Can not video conference anymore, broken audio, video freezes (vrmeetings/meetingplaza w smart bandwidth compression that even a dial up should fly and MSN). We do not do gaming.

Upload issue now showing on simply surfing net as usual, data has to be transmitted several times to go.

DX:
Ping tests and tracerts - heaps of time outs, packet loss, latency 100 - 300 ms
Voip tests - 59% - 82% QOS usually
Speed tests - sometimes good, sometimes under 300 on my UL.
Modem log - warnings, criticals, time outs - box loses signal.
Have taken Vonage adapter out of loop - no difference.
Have taken network down and run one pc through SB5120 - no difference.
Found hundreds of uers on this and broadband forums all with same complaint on SB5120: Voip UL issues, VPN, gaming, video conferencing problems.

Comcast response:
A unique and mysterious issue.
Phone support sees modem dropping out hundreds of times but techs to house say they don't know what they're talking about.
Replaced line pole to house.
Made me swap modem out at local Comcast store (replaced with same model - SB5120).
Complete denial of any issues whatsoever.
Mad at Fred who posted the Comcast engineers name and number who admitted via his own bench-testing that there WAS a problem with the 5120.

Best guess:
Firmware issue with SB51xx's - when we first plugged the new one in we were screaming and functional again - within a matter of hours (firmware updates) we were dead in the water again.

Solution:
Waiting for my new Linksys modem to arrive, it has solved Fred and many others problems immediately.

Best wishes to all just starting out on this road, I've been at battle since April.

Gina
12 miles south of Boston
View user's profile Send private message
pdrayton
Full Forum Member
Full Forum Member


Joined: Nov 27, 2004
Posts: 49

PostPosted: Sat Aug 19, 2006 12:46 pm    Post subject: Reply with quote Back to top

I moved within my same neighborhood June 1. Kept Comcast service, SB5120 modem, and Linksys RTP 300 Vonage adapter.

From April through May I had the periodic loss of callers being able to hear me. Once I moved the problem never happened again.

The only difference is that I'm on a different Comcast neighborhood node and my modem was "reset" by Comcast.

_________________
Comcast Motorola SB5120 modem ------> Linksys RTP 300 phone adaptor ------> Apple Airport Express router

21 Mbps downstream (Not sure why it's that fast... I have the basic service with a 6 Mbps guarantee)
360 kbps upstream
View user's profile Send private message
Gina516
Vonage Forum Junior
Vonage Forum Junior


Joined: Jun 11, 2006
Posts: 31

PostPosted: Sat Aug 19, 2006 12:53 pm    Post subject: Reply with quote Back to top

Hey PDrayton - hope it stays good - they no doubt rolled you back but if you cop a firmware update (they say motorola dishes those) you may be back to square one. I'm told they can flag you to leave you alone on those but don't nkow as I believe that or not. When we first swapped out our modem (another SB5120) it was good for all but 2 hours. See my previous post above for the headache history.
View user's profile Send private message
jgkoch
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 26, 2006
Posts: 20
Location: West Saint Paul, MN

PostPosted: Tue Aug 29, 2006 10:59 am    Post subject: Comcast latency & packet loss = low QoS Reply with quote Back to top

West Saint Paul, MN (55118)
651 area code
Comcast HSI (currently 8Mbs/784Kbps)
Motorolla SB5100 Surfboard cable modem
VTech 8100 IP router

Some dropped calls. Some echo. Just this month, the voice of the person we are talking to cuts in and out intermittently. They can usually hear us the entire time.

Speed test statistics
---------------------
Download speed: 9358840 bps
Upload speed: 738288 bps
Quality of service: 47 %
Download test type: socket
Upload test type: socket
Maximum download pause: 50 ms
Average download pause: 2 ms
Minimum round trip time to server: 39 ms
Average round trip time to server: 40 ms

Voip test statistics
--------------------
Jitter: you --> server: 6.7 ms
Jitter: server --> you: 8.1 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 12
Estimated MOS score: 3.9

_________________
Jon Koch
ISP: Comcast
Modem: Motorola SB5100 Surfboard
Broadband Phone: VTech 8100 IP
View user's profile Send private message
oly_fred
Vonage Forum Junior
Vonage Forum Junior


Joined: Jun 20, 2006
Posts: 34

PostPosted: Tue Aug 29, 2006 11:49 am    Post subject: Ping Plotter Reply with quote Back to top

I would suggest as part of the first step in troubleshooting your problems, using a program like PingPlotter to plot your router information and statistics. This should help you with tech support, if you are noticing a large number of packets lost at your modem and at one of the routers then it is a communication error between your modem and the router, multiple problems could exist, first you should have your isp verify that your line to the house is good and that you do not have any unterminated "outlets"/"jacks" in the house if you are using cable modem. This can lead to signal degredation, also verify that you have good splitters in/outside the house where you have service, the more splits the less the quality of the signal. I digress, if you see 100% packet loss in pingplotter that simply means that the specific router does not accept ping requests, do not be alarmed you are still able to use these statistics. Do not let your ISP confuse you, they will say the reason for lost packets is because of priortization, BS!! Packet loss is packet loss!! If you have verified that your line to the house is good and the isp tells you that they don't support Vonage or other services outside their control, BS!! They are correct they don't support Vonage, but they certainly darn well should be providing reliable UDP service as well as TCP service, if the customer service rep doesn't know what these mean then ask for a supervisor or the next tier technician, they aren't likely to be able to help you at this point. As a last resort you should change out your modem, don't get me wrong, you can do this first but you might be shelling out $40 - $50 for a new modem. Make sure that wherever you buy your new modem, different model than a SB51xx, that you can return the opened package if it does not solve your problem! Please feel free to post any questions on this discussion, I wish to help spread the word. Smile
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 1
Total 2


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value:
Change:   
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.44 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum