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vernage
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PostPosted: Mon Aug 14, 2006 5:47 pm    Post subject: Rarely can receive incoming calls Reply with quote Back to top

[font=Arial] [/font] I can call out just fine but most of the time I can't receive incoming calls. Sometimes I can, I never know when. I have noticed that if I answer on the first ring I hear nothing. Sometimes when I answer on the second ring I hear the clicking sound of a rotary phone dialing. And sometimes when I answer on the third ring the call comes through. But just sometimes, Vonage service is very spotty (and customer service even worse since they don't speak English). I am using an SMC wireless router and a PAP2. I also cannot access my voicemail through the telephone. None of the things customer service tells me to do works. 1234* or 1234# or 123* or 123#..nothing.
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Steve48
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PostPosted: Mon Aug 14, 2006 7:16 pm    Post subject: Reply with quote Back to top

Please post the technical details listed in the sticky post at the top of the forum. Also tell us what kind of phone you have. 2.4 GHz cordless phones can sometimes have interference problems with wireless routers.

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mundy5
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PostPosted: Mon Aug 14, 2006 7:19 pm    Post subject: Reply with quote Back to top

ditto. I had just finished typing when I noticed Steve's post.

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vernage
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PostPosted: Thu Aug 17, 2006 6:22 am    Post subject: Rarely receive incoming calls Reply with quote Back to top

SMC wireless router, PAP2, not a cordless phone, a Southwestern Bell Freedom phone. I can't find the sticky to list technical details. All I know is that if I pick up on one ring, I hear nothing and caller hears nothing. Sometimes I get the call if I pick up on two rings, sometimes not. Sometimes I get the call if I pick up on three rings, sometimes not. Its very un-predictable. No problems calling out.
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mundy5
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PostPosted: Thu Aug 17, 2006 9:07 am    Post subject: Reply with quote Back to top

I am assuming that your phone is connected directly to the PAP2. If so, consider trying a different phone and see if there is a noticeable difference. At least, we can try to eliminate the phone as the reason for these disconnects.

It seems to me like there is a unintended signal coming from your phone to the PAP2 that tells it to hang up instead of picking up the call.

If you have another phone laying around or if you have a neighbor who does, it's worth a try.

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Steve48
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PostPosted: Thu Aug 17, 2006 8:00 pm    Post subject: Re: Rarely receive incoming calls Reply with quote Back to top

vernage wrote:
I can't find the sticky to list technical details.


http://www.vonage-forum.com/ftopic7191.html

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