How is the ONLY company I am paying for internet service NOT my internet service provider? What am I paying them for? (Okay, besides phone service?) If they are not my internet service provider, who is?
How can you not know who your ISP is? Could it be possible you live in a community that has "Bulk Internet" service from the local Cable Company/ISP? Are you renting and the landlord threw in the Internet and including the cost in your rent? These are a few things you need to consider.
An ISP, or internet service provider is the company that gives you access to the internet, for example, Comcast, AOL, Mindspring. Vonage does not provider access to the Internet. They provide a service that requires internet access.
Cori: Indulge my curiosity..... How do you access the internet? Do you dial up through your phone service? Do you have a cable modem? Do you have WiFi?
It isn't dialup. The computer is automatically online as soon as it is turned on and the phone can be used at the same time. I subscribed to phone and internet service from Vonage through my cable company. The cable guy who connected it (with great difficulty, as my computer is a Mac and we have ten phones in the house) brought over two boxes--one, I assume, is a router and the other a modem. The one says "Vonage" on it. The other is an RCA that says "digital broadband." It doesn't list the name of any company, but says, "High Speed Cable Internet" (heck, maybe that IS the name of the company and I thought it was just the name of the service) and a 1-888 number. Is this my ISP? Vonage is the only company to whom I pay any internet fee. I cancelled first MSN (dialup) and then Qwest (same setup as Vonage but cost more) and returned the equipment.
The workings of things are very mysterious to me. It's a complete mystery how I managed to cancel all services from all companies by which I ever went online, sign up with another company, make payments, and receive internet service, and yet the company which I pay for said service is not providing it, and how (and why!) another company of which I've never heard and am not paying a cent is providing regular and near-perfect service. Perhaps space aliens are providing it as an experiment to test my intelligence. Does my flaming here show I failed? I don't understand exactly how this can be taking place, but since all of you are so much smarter than I am, and know so much better than I do, I guess I have to take your word that that's what's going on.
No, I'm not using their email. I had MSN and Hotmail addresses before I even had a computer and am sticking with them.
It's my local television cable company, which has one business name and another internet ID name. What's more, the guy who sold me the internet service sold me the Vonage phone service at the same time. When I went today to describe some connection problems with Vonage (and also ask who my ISP was) he said the cable company is my ISP. The reason for the confusion is he FORGOT TO BILL ME for a month's worth of internet service! He sent the regular television cable bill and LEFT OFF the internet charge! So when I got a bill for the same amount for cable, and the Vonage bill, I got the idea I was subscribing to both phone service AND internet service from Vonage for $24.99 a month--which I thought was the best deal of which I'd ever HEARD! Either the cable guy did not make this clear when he sold me the service, or I didn't comprehend it. It sounded too good to be true...now, as it turns out, it was.
As for the original question, I'm going to go with Mac forums.
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What am I paying them for? (Okay, besides phone service?) If they are not my internet service provider, who is?
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