Number Transfer Issues

Posts: 55 · Full Forum Member Joined: Aug 05, 2006 Posts: 55

I had problems transferring my number from Ma Bell to Vonage. Bell abreviates my street name in their records (my bill had the abreviated strret name, I should have used it that way) so when the LOA went to Bell, the records did not match so I had to get Bell to spell out my street name in their records, the the LOA matched, so the transfer is now taking place.

So now I am trying to transfer daughter's number from Bell to Vonage. This time I copied her address as it is listed on her bill. I thought, now I have the system figured out. Well two hours later, it comes back, addresses don't match! What the heck can this be about.

What Bell puts on the bill is what is in their system. That's the way I have it and it still won't go through (yes, Vonage will accept numbers from this Bell company). Who is responsible for making this work - Vonage or Cincinnati Bell? Last time is was a pretty simple change. Calling back Vonage was a nightmare (had to get to executive response team) because no one would ever answer the phone at the number Vonage provides to help resolve these transfer isses.

I'm at a loss now. They match, Vonage just says they don't match. Bell says they match (bill and conversation with Cincinnati Bell).

Any ideas?

Posts: 3198 · Posted: Sun Aug 13, 2006 2:31 pm Post subject:

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Posts: 9 · New Forum Member Joined: Aug 12, 2006 Posts: 9

my suggestion is to find out what they have on her customer service record which is different then the billing address and the bell wont tell you that....also i would call the acct management dept and see if they can help had a similar issue and they worked it out by changing a work order for the lnp dept....too no time they worked great