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DougUSB
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Joined: Jul 26, 2006
Posts: 22

PostPosted: Fri Aug 11, 2006 4:01 pm    Post subject: Call Waiting status won't change (on Vonage website) Reply with quote Back to top

Has anyone had this problem: I cannot set my call waiting status on the Vonage website. It is currently listed as being "Off" but it is actually on! If I click the "On" button and then "Submit," the page tells me that "Your settings have been saved," but it then says "Off" again. Whatever I do makes no difference.

I have been exchanging e-mails with Vonage for days without any progress.
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Steve48
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PostPosted: Fri Aug 11, 2006 4:46 pm    Post subject: Reply with quote Back to top

Unfortunately, I don't think anyone except Vonage can fix this. I'd go to the phone instead of Email. Call 888 250 1799, tell them that Email isn't getting you anywhere, and ask for tier 2 support.

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Steve Gray
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xcrunxc
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PostPosted: Sat Aug 12, 2006 4:29 pm    Post subject: Reply with quote Back to top

This may sound weird but give this a try: Log into your web account and disable your Voicemail. Wait a minute or so to make sure the change goes through, then re-enable your voicemail. Voicemail info is a large part of your devices configuration file, and disable/re-enable of it will cause the entire configuration file for your device to be re-written so if there is a corrupt call waiting flag in your config file this should fix it. Also, what device do you have? There are a few Vonage devices that can override voicemail on the device settings itself, maybe yours got accidentally turned off this way.
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DougUSB
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PostPosted: Sun Aug 13, 2006 1:11 pm    Post subject: Reply with quote Back to top

Thanks for the tip, which I tried, but it doesn't make a difference. I'll try calling Vonage (ugh).
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DougUSB
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Joined: Jul 26, 2006
Posts: 22

PostPosted: Mon Aug 14, 2006 10:33 am    Post subject: Reply with quote Back to top

I called Vonage today and, after waiting on hold for more than 45 minutes, spoke with someone. He read me notes from the file indicating that this has been identified as an issue for a few other V-Phone customers. So, at least I'm not alone. However, apparently there is no fix yet! Instead, I was told that he'd elevate the issue and that (yeah, right) I'd get an e-mail from Vonage when the issue has been fixed.

Anybody have any other thoughts?
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Steve48
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PostPosted: Mon Aug 14, 2006 6:54 pm    Post subject: Reply with quote Back to top

Give them a day or two. If you don't get action, call the Executive Response Team. Try Denise Kinder, denise.kinder@vonage.com, 888 580 4020 x 31606.

I haven't seen any negative reports on this team yet. If you go that route, please let us know how it works out.

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Steve Gray
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DougUSB
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PostPosted: Mon Aug 14, 2006 7:07 pm    Post subject: Reply with quote Back to top

Will do, thanks for the tip.
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dconnor
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Joined: Mar 05, 2003
Posts: 2264
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PostPosted: Mon Aug 14, 2006 7:32 pm    Post subject: Reply with quote Back to top

You might want to try this link, I think you might like the results:
http://www.vonage-forum.com/contact-support.html

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almahix
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Joined: Jun 01, 2004
Posts: 183
Location: Central California Coast

PostPosted: Mon Aug 14, 2006 8:19 pm    Post subject: Reply with quote Back to top

Yeah that works great. I tried it once and 4 months later I got a response that basically quoted the FAQ.

Sorry, but with Vonage, you're on your own.

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Alma Hix
Vonage subscriber March 2004 - November 2006
and August 2008 - (tbd)
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dconnor
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PostPosted: Mon Aug 14, 2006 9:17 pm    Post subject: Reply with quote Back to top

almahix wrote:
Yeah that works great. I tried it once and 4 months later I got a response that basically quoted the FAQ.

Sorry, but with Vonage, you're on your own.


It has only been on this site for a few days, trust me, try it.

Dan

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