Still waiting - 8 months later for # transfer

Posts: 4 · Last edited by Tampa_Jeff on Thu Aug 10, 2006 5:01 pm; edited 1 time in total

I submitted my number transfer request to Vonage in January 2006. I call Vonage several times a month, each person I talk to gives me a different story and the run around. I have asked for a supervisor to call me at least 10 different times, no return calls ever!

Vonage told me they submitted my LOA and transfer request to my current carrier in January 2006. Come to find out they just submitted it in June! My current carrier says they are just waiting for Vonage so the # can be transferred.

I am paying for a number & service that I have never received from Vonage and am still paying my current carrier just to keep the number active, so it can be ported (The number being transferred is at an old address, I have no access to the number). I have asked for a refund so many times, they finally gave me a one month credit.

This is so frustrating - Does anyone have any suggestions or ideas? I'll try anything at this point!

Posts: 2251 · Posted: Thu Aug 10, 2006 4:54 pm Post subject:

You really should have added less then one month, 2 weeks and less then 10 days to that poll.

Most all LNP's are completed in less then 10 days.

Posts: 4 · Posted: Thu Aug 10, 2006 5:02 pm Post subject:

dconnor wrote:

You really should have added less then one month, 2 weeks and less then 10 days to that poll.

Most all LNP's are completed in less then 10 days.

completed as suggested

Posts: 37 · Vonage Forum Junior Joined: Jul 12, 2006 Posts: 37

do you have stats (proof) on your less than 10 days? I am one of 3 people I know locally that have transferred to Vonage. 1 person was less than 10 days (about 7 days). One was 3 weeks. And I was 4 months. Based on that poll, 66% of the people are longer than 10 days. Lol

Posts: 37 · Vonage Forum Junior Joined: Jul 12, 2006 Posts: 37

also, I hope no one goes over 12 months. I would wait 366 days and then cancel in order to avoid that early termination fee.

Also, a piece of advice... I contacted Vonage during my 4 month ordeal 2 to 3 times a week. Everytime it got close to my bill, I would call Vonage and ask to talk to a supervisor. I would then b!tch, whine and complain to the supervisor about how I am not going to give everyone my virtual number just for my phone transfer to go through and have everyone dial me on my old/original phone number. After about 5 mins of complaining and telling the supervisor how dumb it is for them to charge me for a service I am not even using since everyone uses my original phone number, they would cave and give me a credit for the month. To me, depending on your circumstances, it doesn't make sense to be billed when Vonage hasn't transferred my number over. Escalations used to be able to give you the credit, however you are no longer allowed to talk to them. A normal phone rep can't give you a full month credit, only a half month. So I believe you have to talk to a supervisor in order to get a full month credit. Be aware though, I think supervisor's are normal phone reps that say they are a supervisor - at least that's the way they talk and act in my experience.

Posts: 4 · Posted: Sat Aug 12, 2006 8:44 am Post subject:

I call them weekly... every time I ask to speak to a supervisor I am told "they don't talk to customers directly" (then why are we paying their salaries?) ??? After a few minutes of **** I get told that a supervisor will call me within 24 hours.... never once has anyone called me back or emailed me!

They are all liars as far as I am concerned. I could hear the customer service rep talking to the "supervisor", he didn't have his mic. muted (maybe he wanted me to hear the conversation) - he told her "this is not right what we are doing to these customers, I'm tired of dealing with them all the time"....

So, you tell me... if the employees of Vonage are tired of putting up with it - how do they think us customers feel. They don't care - as long as they continue to get our $$.

I called once and told them I DO NOT authorized them to charge any more monthly charges on my credit card, the guy just chuckled and said "yea, okay". What the?????

I'm po'd as all heck - but what can I do but wait it out and loose money. 'Nutty', you are right, I am not going to call hundreds of people and tell them to contact me on a "temporary" number - then call the back in a few months and tell them don't call me on that "temporary" number anymore.

I could go on forever, write a book on everything that has been done and said to me, it won't get me anywhere except for carpal tunnel - lol. I do want to add that I contacted the FCC and submitted a complaint against them. Vonage has to respond to the FCC within 30 days - so, I'll just wait and see what happens from that.