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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage UK
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gbbangkok
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Joined: Aug 09, 2006
Posts: 1

PostPosted: Thu Aug 10, 2006 9:09 am    Post subject: Cannot make outgoing calls, incoming calls OK... Reply with quote Back to top

Has anyone else experienced this problem: when we make outgoing calls, we get a dial tone but after dialing the number, all we get is silence (can't hear the phone ringing at the other end). The phone rings at the destination and when they pick up, they just hear silence.

Their phone line seems to get 'disconnected' for a few minutes after this happens - they can't make any outgoing calls and if I call them from a non-Vonage phone, we get their BT (or similar) voicemail that is at the exchange. After the exchange 'resets' their number, they can get our number by using 1471 and can call us back. When people call us on Vonage, everything is OK - audio works fine both ways.

I've been discussing this with Vonage on email (because I can't call their customer service number...) but they just suggest different ways to reboot the router and our ADSL modem.

Initially, this only happened with outbound calls to a few UK numbers but now we can't call UK numbers, Irish numbers, US numbers, ... Before we started having this problem, we had 12+ months of Vonage UK service with no problems.

Our setup/configuration is:

1. Location: Bangkok, Thailand with a Worcester number (01905) on Vonage UK
2. ISP: TRUE internet ADSL connection
3. Speeds: 2.5Mbps down, 512 bps up but international bandwidth is restricted in/out Thailand so we're lucky to see anything like that for international connections (see speed test results below)
4. Modem: SMC Barricade SMC7804WBRA ADSL Modem/ router/ wireless access point
5. Vonage adapter: Linksys RT31P2
6. Network: ADSL line > Barricade > Linksys (via wired connection). PC is connected to Barricade via wired connection and I also use the Barricade's WiFi connection for my laptop
7. Issues: See above - can't make outgoing calls
8. Speed test results:
Code:
Speed test statistics
---------------------
Download speed: 153192 bps
Upload speed: 424184 bps
Quality of service: 15 %
Download test type: socket
Upload test type: socket
Maximum download pause: 686 ms
Average download pause: 122 ms
Minimum round trip time to server: 361 ms
Average round trip time to server: 1364 ms

Voip test statistics
--------------------
Jitter: you --> server: 9.4 ms
Jitter: server --> you: 0.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 100.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 2
Estimated MOS score: 3.9


The speed test shows our QOS as very poor in this result but I've run the test a few times and in some cases it comes back good. The upload and download speeds also vary a lot when I run the test but I'm running it at a peak time in Thailand so congestion on the ADSL line or international gateway is probably causing that. The jitter also varies from 4ms to the 9.4ms shown here.

The problems with our Vonage connection occur at any time of day so I assume they are not related to the quality of the internet connection.

Thanks for any advice or help you can give!
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briggs46
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Joined: Jul 23, 2006
Posts: 3
Location: Oxted, Surrey, United Kingdom

PostPosted: Sun Aug 27, 2006 8:13 am    Post subject: Cannot make outgoing calls, incoming calls OK... Reply with quote Back to top

I have had similar problems since I started with Vonage. Despite numerous calls to their help desk, and endless tweaks which they have asked me to perform, the situation remains the same. Most of the time I cannot make calls: I get a dialling tone, the phone dials out..........then silence.

Once in a while the phone will work, but the next call reverts to the problem situation.

I'm about to pack up the Vonage adapter and cancel the service - for me it simply doesn't work in the UK. (I have Vonage in the US, which works fairly well).

Briggs46
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markharro
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Joined: Nov 07, 2005
Posts: 9

PostPosted: Fri Jan 05, 2007 10:55 am    Post subject: Reply with quote Back to top

I've just started to have exactly this problem - any feedback from Vonage on this?
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dmac
Vonage Forum Associate
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Joined: Sep 06, 2006
Posts: 21

PostPosted: Wed Jan 10, 2007 2:12 pm    Post subject: Reply with quote Back to top

Past couple of nights everything OK at the start but then although I was able to hear caller they were unable to hear me from Vonage line.
So they just hung up after telling me to get a decent phone system...
They were unable to hear my response
Emailed CS and awaiting response
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DAS
Vonage Forum Junior
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Joined: Jun 19, 2006
Posts: 37

PostPosted: Thu Jan 11, 2007 7:04 pm    Post subject: Reply with quote Back to top

dmac wrote:
Past couple of nights everything OK at the start but then although I was able to hear caller they were unable to hear me from Vonage line.
So they just hung up after telling me to get a decent phone system...
They were unable to hear my response
Emailed CS and awaiting response

I think you'll wait a long time and if they ever do get in touch it'll be to tell you to phone them. You'll then have a very low quality telephone call with a North American gentleman who won't be able to help you.

We're glad we kept our landlines. We've now diverted all incoming Vonage calls to the landlines so that we get the benefit of the area numbers we got from Vonage, but we get the quality of landlines. Unfortunately we still have to pay landline charges for outgoing calls, but at least our clients can understand what we're saying.
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samalolo
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Joined: Dec 01, 2005
Posts: 5

PostPosted: Fri Aug 24, 2007 12:13 am    Post subject: Reply with quote Back to top

Same problem here ... 3com wireless ADSL modem 3crwdr101e-75
It can call cell phone #'s but can't call land lines or other Vonage numbers!! weirdest thing in the world.
Have the typical case number opened with Vonage support which has been escalated .. still waiting ...
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stardust
Vonage Forum Senior
Vonage Forum Senior


Joined: May 30, 2006
Posts: 143

PostPosted: Fri Aug 24, 2007 10:57 am    Post subject: Reply with quote Back to top

have you guys tried swapping the phone ports? it usually resolves this issue.
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samalolo
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Joined: Dec 01, 2005
Posts: 5

PostPosted: Fri Aug 24, 2007 12:08 pm    Post subject: Reply with quote Back to top

stardust wrote:
have you guys tried swapping the phone ports? it usually resolves this issue.


Yep, Vonage support had us try that .. same thing.
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new2world
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Joined: Sep 07, 2013
Posts: 1

PostPosted: Sat Sep 07, 2013 11:51 am    Post subject: Solution for Vonage cannot make outgoing calls Reply with quote Back to top

I know this topic is too old but the problem still exists. I recently got Vonage and my problem was exactly same like I can not make calls but incoming calls works fine. Until I found this article which I think Vonage support should also know and hope it will help you guys out there who have the same problem. Type on google ' Solution for Vonage cannot make outgoing calls ' and you will get the answer.
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