Click-to-Call and calling international numbers from USA

Posts: 2

I wanted to bring up the problem of using Click-to-call from the USA to call numbers that are abroad - i.e. UK.
Before I start I want to mention that I have worked in computer software for 30+ years and do know a bit about them!

I CAN manually dial the UK numbers in question, but when I try to use the click-to-call addin to MS Outlook I get "the number you have dialled is invalid - 0101" recorded error message.
I have also put the numbers into MS Outlook it several different formats to try to make it work, but again no luck.

I tried sniffing the link with Ethereal, but the connection that kicks off the call is encrypted!

When I look at my account and look at incoming calls I see the correct number in the C2C-01144.........number.

I have tried asking Vonage support, but lets just say I got a very low level of service... Confused

I have also seen other posts on this subject - none of which that contain solutions... I'm guessing that this is a deliberate feature ???

Any help appreciated?

Posts: 1424 · Posted: Tue Aug 08, 2006 4:29 pm Post subject:

I have a thought, have you looked at the call setup for an international call dialed normally with ethereal? Perhaps Vonage is not using the 011 in the outgoing normally dialed calls.

For example instead of sip:01144...@vonage.com it is using something odd like sip:+44...@vonage.com or even plus44...@vonage.com

I don't have my router currently configured so that I can monitor it with Ethereal, perhaps someone else can get this information.

The protocol for click-2-call can be found here:

https://secure.click2callu.com

You can manually attempt click2call with your browser for testing.

Posts: 2 · Posted: Tue Aug 08, 2006 4:48 pm Post subject:

Stephen,

Thanks for the information I'll play with it and let you know what I find. It may be a few days before I get around to it.

Dave S