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smilez008
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Joined: Aug 08, 2006
Posts: 9

PostPosted: Tue Aug 08, 2006 2:13 am    Post subject: Wifi F1000 Phone is very problematic... very frustrating! Reply with quote Back to top

Am I the only one who has had problems since day 1 with this phone? I've had it for about five months now and the problems are numerous

--Caller on other end can't understand what I'm saying.
--The caller on my end sounds like theyre on a bad walkie talkie
--The phone begins a series of clicks that begin anywhere from 3 minutes to 45 minutes into the call. This has to be solved by restarting the phone.
--The phone uses more battery than can be recharged with the power adapter. So if the phone is low on battery, the phone will go dead midway through a call even if plugged into the wall.

The router is not the issue, it happens on four different routers on different ISPs.

I have friends who also have the phone and have the same problems. Vonage tech support provided me with a factory reset code, but this didnt solve any problems.

Don't get me wrong. I think the wifi phone IS ONE OF THE GREATEST CONCEPTS TO COME ALONG IN AWHILE! Ive just had so many problems that I'm ready to cancel all together, even if I have to take the cancellation fee.

Any ideas?

Thanks
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howiewifi
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Joined: Dec 13, 2005
Posts: 330

PostPosted: Tue Aug 08, 2006 9:04 am    Post subject: Reply with quote Back to top

DO you know what CODEC you are using? If you are using the middle setting, g.726, then the phone is known to have some troubles in many cases. If you use g.711 (most bandidth/leat compression), then it should be good. g.729 (most compression/least bandwidth) sounds better than the middle setting.
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fdomanic
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Joined: Jan 03, 2006
Posts: 19

PostPosted: Thu Aug 24, 2006 12:12 pm    Post subject: F1000 Quality Issues Reply with quote Back to top

I have similar issues but random and less.
How do you find out what Codec we are using? ask Vonage.
Quality after a while of use goes bad. Rebooting helps.
Sometimes I even re-plugged the battery when I was getting quality issues and it seemed to work

The problem for me is pretty random... I don't know if I should give this phone back to Vonage.

Sometime it even reboots itself...
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howiewifi
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Joined: Dec 13, 2005
Posts: 330

PostPosted: Thu Aug 24, 2006 1:18 pm    Post subject: Reply with quote Back to top

You can find out the CODEC that you use from the Vonage dashboard page. There are bandwidth saver settings. The highest bandwidth give you the best voice quality in most cases. This is g.711. The lowest gives you the next best quality - this is g.729 and it can be better than the high bandwidth choice if you are on a very limited bandwidth connection. The middle setting is g.726 and it does not work very well at all for some reason.

With respect to the phone rebooting, the most common cause for that is that your configuration may have changed. The phone checks with Vonage periodically (not sure of how often) to see if the configuration file on their server has changed. If it has changed, then the phone reboots "by itself" to use it (it will not do this if you are on a call).
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Surferbob
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PostPosted: Fri Aug 25, 2006 9:06 pm    Post subject: Wifi Phone Reply with quote Back to top

Vonage has had almost no complaints about this device. In fact, the only complaint is that a lot of people feel it's a little too small. If you have a good wireless signal, this phone should be 100%
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fdomanic
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Posts: 19

PostPosted: Sat Aug 26, 2006 8:11 am    Post subject: How can you complain? Reply with quote Back to top

How can you complain to Vonage? It takes 30 minutes to talk to a competent soul that speaks English. Don't take me wrong, the phone works great when it works.... It's not 100% of the time but maybe 70%.

I have been on the phone for 30 minutes and all of sudden the phone starts garbling the audio. There is no activity on my network. The best way to fix this, when there is any chop or garbled Audio is to reboot the phone... it works every time.

I have both a wifi and a regular phone attached to a Vonage router. I can say that the Vonage router works 99.999 percent of the time. When the Wifi phone quality phone is bad, I tried the Vonage Router line and that works fine.... There is something that still needs to be fixed on the F1000. I am thinking about sending it back, but I trust Vonage is working on fixing this...

The phone reboot 3 or 4 times in about 5 minutes yesterday morning? what's going on?

I Have been a Vonage customer since it's infancy and love it, but they still need to improve the F1000 quality issues. Is it the battery, the long use, I don't know.



Frank
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smilez008
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Joined: Aug 08, 2006
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PostPosted: Fri Sep 01, 2006 8:37 pm    Post subject: First hand account... F1000 Reply with quote Back to top

Please excuse me if this sounds a little harsh, but the person who stated this phone has no problems is completely and totally wrong.

Howiewifi: Thanks for the suggestion. I tried all three codecs. No luck with either. All three give me problems.

Surferbob: With all due respect, whomever told you that the phone does not generate complaints is wrong. Do you own this phone? Have you felt the frustration of not being able to talk to the person on the other end... over and over again? I own this phone. Two close friends of mine own this phone. A phone call to Vonage India only nets "Hi I'm Tom... oh, you should try rebooting." This is my primary phone line for long distance calls and there is no way to email Vonage about the problem.

I even bought a brand new router to see if that was the problem. I've tried this at a half dozen wifi spots. Same problem all around.

Is it possible to trade this phone in for one of the "free" routers? I paid $79 for it and it's totally useless. Anything would help right now. I am completely frustrated (as are both of my friends who have the phone)

Again, surferbob, no disrepect, but this phone is not 100% or even 60% flawless. I have about a 20% success rate with it. 10% for calls over 10 minutes. (same problems with my friends.)

The worst part is that there is no way to contact Vonage (in the UNITED STATES) about it via email or phone.

------and I'm off my soapbox now!
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smilez008
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Joined: Aug 08, 2006
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PostPosted: Fri Sep 01, 2006 8:54 pm    Post subject: And the kicker... now it wont power on. Reply with quote Back to top

I tried disconnecting the battery to see if that would remedy the problem. That didn't work.

But the kicker. Now the phone wont power on.

Just fantastic.
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fdomanic
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Posts: 19

PostPosted: Sat Sep 02, 2006 8:20 am    Post subject: F1000 Quality Issues Reply with quote Back to top

You must have a bad phone... My phone is not that bad.. it works 80% of the time... If you can return it. There is a 30 Day money back guarantee I think.

The phone works great when it works. It is sensitive.
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smilez008
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PostPosted: Mon Sep 04, 2006 11:25 pm    Post subject: Phone problem possibly solved -- tech support improving. Reply with quote Back to top

Thanks to all who have posted advice thus far.

The latest: I'm encouraged by the fact that you can now contact Vonage via email on the website. I received a reply in about 24 hours that my request was sent to "level 2." About 24 hours later, I received another email informing me my phone needed to be replaced. I called Vonage to place the order. I called the number in the email and was transferred around a bit... but I was also encouraged by the fact that everyone I spoke to was fluent in English. (Yes, I'll take a cheap shot at Vonage for outsourcing support... it's horrendous.)

The end result was a "level 2" rep who seemed genuinely concerned with my situation. He sent out a replacement unit and provided answers to my questions. I mentioned to him that the two friends I had recommended the Wifi handset to were having similiar connection problems. He seemed to take note of this as well.

All and all, it seems as if Vonage support is improving. Kudos to the man on the tech support phone call today. Very helpful. We'll see how this new handset does.

If you own the UT Starcom F1000, please post your experience with it. I would like to hear how it's working out for you.

Thanks!
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