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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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techsyssol
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PostPosted: Sun Aug 06, 2006 12:54 pm    Post subject: Number back to verizon - calls being roputed incorecctly Reply with quote Back to top

Hi,

I am hoping you can help me with this issue.
Around 2002 I ported my number to Vonage, I then ported it back because I was very unhappy with vonage's service. It was ported back around in 2004 took no more than a month. I called Verizon (who I ported the number to) told them my call forwarding was not working. They said there was an order to cancel the line. Typical of Verizon, they knew nothing.

I finally realized Vonage slammed me and my number went back to them. Because it wasn't just disconnected after clever investigation. I went back to them because I just started a business and everyone had business cards with that number. I was very unhappy with Vonage again. Verizon took about 3 months to get my number back, but they finally did.

My question is my incoming calls are being routed incorrectly, not to me; my customers sometimes call and say they left a message. I have ads in 3 books of a good size 1/8th of a page. The phones have been dead. It is not my phone. I am getting very nervous. When people tell me that they did get someone else, they say they must have dialed wrong and could not give me info. Sometimes it works fine and the customer gets a hold of me.

Could there be some part of the porting process going through Vonage, Verizon was not much help and calling them is a big waste of time.

Any insight on this would be great.
I am moving my phone lines to AT&T because they are cheaper and there customer support can only be better, not worse than Verizon's.

If you could keep your opinions about these vendors unless they help me get this resolved. I know all about the issues with Verizon, Vonage. I experienced enough. I am moving to T1 infrastructure soon with Voip like enterprises use, the problem is what is going on.

Thanks
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nutty
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Joined: Jul 12, 2006
Posts: 37

PostPosted: Tue Aug 08, 2006 10:41 am    Post subject: Reply with quote Back to top

Whoever owns the phone number (from your post I can't tell if it's Vonage or Verizon), I would talk to them. If they provide you service on that phone number, then I would think they are responsible for ensuring you get the calls on the phone number. Just my thought.
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techsyssol
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PostPosted: Tue Aug 08, 2006 1:47 pm    Post subject: Reply with quote Back to top

Verizon has my line, they are no help whatsoever. I was looking for some insight of what to tell them or if someone in this fourum thinks they know what could be going wrong would be great help for me.

There is some kind of lingo you need to use with verizon as they get confused very easily.

They say nothing is wrong, but something is.
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nutty
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PostPosted: Tue Aug 08, 2006 1:56 pm    Post subject: Reply with quote Back to top

can you easily reproduce the problem?
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techsyssol
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PostPosted: Tue Aug 08, 2006 2:01 pm    Post subject: Reply with quote Back to top

no
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nutty
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PostPosted: Tue Aug 08, 2006 2:30 pm    Post subject: Reply with quote Back to top

I spoke to someone I know that has a good deal of knowledge with phones and this is his advice...

Verify if you have call forwarding and whether it's setup properly. It seems to me that you could potentially have call forwarding set up on the account.

If it isn't caused by that, then try to determine if the call is going to a number with the same exchange. I.e. If your number is 123-456-7890... when someone calls does it go to 123-456-1111? Or does it go to 777-666-5555? If it goes to the first option (123-456-1111) then it's probably something wrong with your local carrier. If someone ends up at the 2nd option (777-666-5555), then there's probably something screwy somewhere on the routing.

You will probably need to do research on this and figure out what's going on. That will then help you determine what you have to do next.
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techsyssol
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PostPosted: Tue Aug 08, 2006 5:20 pm    Post subject: Reply with quote Back to top

I do have call fowarding, but it is not activated, it is not all the time, the calls do go through. I do not know where the calls go to but I assume it is the local area. These are the x and y varibales that are unknown. I am switching to at&t, so I will see what happens. I called verizon to remove the freeze, they knew I was switching, giving me every reaso it is me and not them.

She did not even offer to rectify the problem
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nutty
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PostPosted: Tue Aug 08, 2006 5:22 pm    Post subject: Reply with quote Back to top

Is the call forwarding number set, but call forwarding is off? Or? I would verify what the call fowarding number is set to.
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techsyssol
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PostPosted: Tue Aug 08, 2006 8:04 pm    Post subject: Reply with quote Back to top

Call fowarding is deactivated when I push *73.
It is not related to me fowarding the calls or anyone else
could it be related to call fowarding itself that I have on both lines???
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nutty
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PostPosted: Tue Aug 08, 2006 10:09 pm    Post subject: Reply with quote Back to top

Not sure if I follow you. I was just thinking if call forwarding was on, but you didn't set the number, then where is the call being forwarded to?

I would assume you need to try to figure out where these missed calls are going to and where they are coming from. B/c if they are all coming from one area, then there might be an issue with that area. If they are all going to the same number, then there could be an issue with that.
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