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rfrancis
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Joined: Aug 06, 2006
Posts: 8

PostPosted: Sun Aug 06, 2006 10:10 am    Post subject: Setup Multiple Issues Reply with quote Back to top

Hello,

This forum has been a great help to me with researching the multiple issues I have been having getting our Vonage service up and running, but as of yet I have been unsuccessful. Here is my a list of my equipment:

ISP: WOW
Modem: Scientific Atlanta Webstar DPX100 (Provided with our new WOW service - but the manufacture date is 09/02)
Vonage Router: VT2442
Wireless Router: Belkin Pre-N version 2001

Here is what I have done/experienced at this point:

First attempt:
Add the VT2442 behind the Pre-N, everything worked fine, except I had very choppy audio. I have read the issues people have had with the Pre-N causing choppy audio, so I tried port forwarding and DMZ, still choppy.

Second Attempt:
Connect VT2442 directly to the WOW provided DPX100. This configuration results in the VT2442 not picking up any connection from the DPX100.

Third Attempt:
Set the IP in VT2442 to static with the IP information that the Pre-N gets assigned by the DPX100. Connected VT2442 directly to DPX100, still a fails to connect to the DPX100.

I have noticed that the power light on the VT2442 blinks. I'd like to keep the Pre-N in the mix because I love the range and speed I get from it. I'll gladly put it behind the Vonage device if I can get the Vonage device to work.

So, I'm looking for confirmation that these are the steps I should take:

1. Contact Vonage about replace the VT2442. Should I request a different model?
2. Contact WOW about getting a different model of modem?

I have yet to contact support for either WOW or Vonage, as I have found good forums typically provide better/more reliable information from the customer perspective.

Thanks in advance...

Rory


Last edited by rfrancis on Sun Aug 06, 2006 11:03 am; edited 1 time in total
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rfrancis
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PostPosted: Sun Aug 06, 2006 11:02 am    Post subject: Reply with quote Back to top

Sorry for that first post not including all of the details requested in the sticky. Here are the additional details:

Location: Columbus, OH USA
ISP: WOW Cable
Up: 500k
Dwn: 4M
Modem: Scientific Atlanta WebSTAR DPX100 - manufacture date of 09/02
Vonage: Motorola VT2442
Set-Up: See the post above as all that I have tried.
Issue: See post above

Voip test results:
Speed test statistics
---------------------
Download speed: 4083272 bps
Upload speed: 468912 bps
Quality of service: 92 %
Download test type: socket
Upload test type: socket
Maximum download pause: 79 ms
Average download pause: 3 ms
Minimum round trip time to server: 56 ms
Average round trip time to server: 56 ms

Voip test statistics
--------------------
Jitter: you --> server: 2.3 ms
Jitter: server --> you: 8.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
Estimated MOS score: 4.1

Thanks for any advice...
Rory
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Aug 06, 2006 5:50 pm    Post subject: Reply with quote Back to top

If you're using a 2.4 GHz cordless phone, you should try using a simple corded phone to see if that fixes the problem. 2.4 GHz cordless phones and wireless routers don't mix well.

If that's not it, then I like your second attempt approach. It's important that we eliminate the Pre-N as the source of the problem. Unfortunately, I don't know why that attempt didn't work. You may need to work with WOW to figure that out. Make sure that the setup of the VT2442 is as close to that of the Pr--N as possible.

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Steve Gray
Orlando, FL
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rfrancis
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PostPosted: Sun Aug 06, 2006 6:09 pm    Post subject: Reply with quote Back to top

Steve -

Thanks for the response. Yeah, we shifted to a 5.8 Ghz a few months ago when we went wireless. I've been using a wired phone to do all of my testing, just make sure my cordless doesn't lead me to different conclusions.

Here is more on what I have tried related to the second option -

I connected the modem straight to my computer to make sure the modem was willing to assign the IP to a machine with a different MAC address (I've seen some older posts related to cable modems/isps having difficulties with MAC address changes). The modem worked like a charm, and I conducted the Voip test during that time - no issues.

I then shut everything down, connected the VT to the modem, powered up sequentially and the VT never picked up an IP.

I then tried manual setting a static IP, gateway and subnet for the VT using the info. that was assigned to the Pre-N when it was connected.

Not looking forward to contacting WOW, since as others have mentioned, the ISP has no interest in Vonage being successful (especially when they offer Voip themselves). I may go through it all again and see if I can get it to work before calling.

I'll post another follow-up later.

Thanks!
Rory
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Steve48
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Posts: 4777

PostPosted: Sun Aug 06, 2006 7:16 pm    Post subject: Reply with quote Back to top

In talking with WOW, I wouldn't emphasize the Vonage aspect. Just tell them that your secondary router isn't getting an IP when you plug it into their modem. That's an issue with which they should be willing to help. Once we understand why that isn't working, everything may fall into place.

I assume that WOW is set up for dynamic addressing (?). When you plug your computer into the modem and it works, is the computer set up to get its IP dynamically? In your second attempt, was the VT set up to get its address dynamically?

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Steve Gray
Orlando, FL
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rfrancis
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PostPosted: Sun Aug 06, 2006 8:42 pm    Post subject: Reply with quote Back to top

Good point, I'll stay away from the Vonage piece.

Yes, WOW does dynamic IP addresses, and I initially tried the VT with a dynamic address and that didn't work. I had read in another thread that giving the VT a static IP address solved this same problem for another person so I gave it a shot.

I'm getting ready to go through setting up the VT again right now will post a follow-up in a bit.

Thanks!
Rory
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rfrancis
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PostPosted: Sun Aug 06, 2006 9:58 pm    Post subject: Reply with quote Back to top

OK, so here is wehre I am with things...

I shut down everything, connected the VT to the computer and started it up so I could confirm the settings. It was not wanting to save my setting of DHCP for the Wan settings. I finally got it to take by using the restore function avaible in Tools.

So with it back to factory defaults for everything I shut it down, connected it to the modem and powered up the modem. Modem went through it's complete start up (had been disconnected for at least 10 minutes). Turned on the router, it went through it's start up routine. Still no internet connection. In the admin panels it says the WAN is disconnected. I tried replacing the ethernet cable, still no luck.

I checked the Pre-N settings against those of the VT and everything seems identical. DHCP for the WAN on both.

Unless there are other ideas out there... I'll be making the rounds tomorrow calling all of the tech support folks to identify what may be the issue. I may start with Motorola just to get there take on the VT2442. It don't believe it is a modem issue because I can connect to my Pre-N without issue, and then power down and connect the modem directly to a computer and be right back on without issue. But I'll call WOW too just to make sure, and then on to Vonage.

Yippee! My 30 day trial is being whiddled away. : )

Thanks for the help!
Rory
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rfrancis
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PostPosted: Sun Aug 06, 2006 10:15 pm    Post subject: Reply with quote Back to top

OK, just looking at the user guide for the router and spotted this for the Renew button on the WAN settings:

Requests a new WAN IP address for your VT2442 from the DHCP server at Vonage.

I wonder... could WOW be restricting access to the Vonage DHCP servers? That wouldn't make complete sense though, as I can get connected to Vonage from behind the Pre-N... no if I could just speak in short clipped sentences I wouldn't be having these issues. : )

That's enough for today...

Thanks!
Rory
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oldguy
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Joined: Jul 20, 2006
Posts: 66

PostPosted: Mon Aug 07, 2006 8:53 am    Post subject: Reply with quote Back to top

[quote="rfrancis"]OK, just looking at the user guide for the router and spotted this for the Renew button on the WAN settings:

Requests a new WAN IP address for your VT2442 from the DHCP server at Vonage.

I wonder... could WOW be restricting access to the Vonage DHCP servers? That wouldn't make complete sense though, as I can get connected to Vonage from behind the Pre-N... no if I could just speak in short clipped sentences I wouldn't be having these issues. : )

That's enough for today...

Thanks!

I am in Columbus and use WOW also with Vonage (Practically the same setup you have except with a Moto Surfboard cable modem), Hookup is: modem>vt2442>Belkin wireless router; all factory defaults).

I had choppy audio at first but a call to Vonage support fixed that. I am having great service with Vonage now (even with my 2.4g cordless phone). There are internal settings to the VT2442 that affect voice quality that only Vonage support has access to.

Non-technical people that pick up on 2.4g cordless being no-no need to find out more about what they are talking about.

You DON'T, of course, put your cordless phone right next to your wireless router.

If you can endure the pidgin English and repeated scripted questions by Vonage first level support, give them a call. You might even try asking to speak to someone in New Jersey.
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Maestro
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PostPosted: Mon Aug 07, 2006 9:20 am    Post subject: Reply with quote Back to top

oldguy wrote:
Non-technical people that pick up on 2.4g cordless being no-no need to find out more about what they are talking about.

2.4 Ghz phones are not a no-no, but, depending on the phone's channel and the channel selected on the AP, you can have severe interference. This can cause devices to drop off the wireless network, and can cause garbage noise on the phone. Some people are restricted on the AP channel they can use due to things like neighbors wireless use, and they may not have a phone that is adjustable for the channel.

Walk by a running microwave while talking on the 2.4 GHz phone and you will hear this type of interference.
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