Setup Multiple Issues

Posts: 66 · Full Forum Member Joined: Jul 20, 2006 Posts: 66

Maestro wrote:

oldguy wrote:

Non-technical people that pick up on 2.4g cordless being no-no need to find out more about what they are talking about.

2.4 Ghz phones are not a no-no, but, depending on the phone's channel and the channel selected on the AP, you can have severe interference. This can cause devices to drop off the wireless network, and can cause garbage noise on the phone. Some people are restricted on the AP channel they can use due to things like neighbors wireless use, and they may not have a phone that is adjustable for the channel.

Walk by a running microwave while talking on the 2.4 GHz phone and you will hear this type of interference.

I was just indicating that too many people are quick to blame 2.4g cordless phones for all Voip problems.

Throwing out a perfectly good (and maybe fairly new) 2.4g phone and spending maybe $100.00+ for a 5.8g one should not be the recommended "quick fix".

Posts: 8 · New Forum Member Joined: Aug 06, 2006 Posts: 8

Oldguy,

Thanks for the advice, and good to hear from somebody in Columbus that has the same setup working. Just curious, is your modem from WOW or did you purchase your own?

I've been connecting the VT with factory defaults and not gotten a connection. I'm thinking this is an issue with the VT and modem not playing nice with each other, just have to have time to work with customer support to go through all of the "try this...now this... now this."

We were already in desperate need of new phones. The router was no where near the phone, but they still didn't play nice. Whenever the phone scanned for a new frequency my wireless signal would get dropped.

Hopefully I'll get it all resolved tonight.
Thanks!
Rory

Posts: 66 · Full Forum Member Joined: Jul 20, 2006 Posts: 66

rfrancis wrote:

Oldguy,

Thanks for the advice, and good to hear from somebody in Columbus that has the same setup working. Just curious, is your modem from WOW or did you purchase your own?

I've been connecting the VT with factory defaults and not gotten a connection. I'm thinking this is an issue with the VT and modem not playing nice with each other, just have to have time to work with customer support to go through all of the "try this...now this... now this."

We were already in desperate need of new phones. The router was no where near the phone, but they still didn't play nice. Whenever the phone scanned for a new frequency my wireless signal would get dropped.

I purchased my Moto Surfboard cable modem. Circuit City or someone has them free with rebate now, I think.

Hopefully I'll get it all resolved tonight.
Thanks!
Rory

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

oldguy wrote:

I was just indicating that too many people are quick to blame 2.4g cordless phones for all Voip problems.

Throwing out a perfectly good (and maybe fairly new) 2.4g phone and spending maybe $100.00+ for a 5.8g one should not be the recommended "quick fix".

I never suggest that someone should throw out a phone and rush out to buy a new one. I do suggest, frequently, that a corded phone should be tried to eliminate the cordless as the source of the problem. However, your point is well taken. I'll try to be more clear about that.

Posts: 8 · New Forum Member Joined: Aug 06, 2006 Posts: 8

Well, finally have my issues resolved for the moment. Spent 2 hours on the phone with Vonage to make sure the Vonage box was working, and it appeared to be.

Surprisingly this was a very pleasant experience, and the techs seemed to know what they were doing and their English was very clear. I did make it to level 3 support, and we tried everything they and I could think of.

Called WOW!, and I think I may as well have called my bank and let them read the call guide for IP Address issues. That call lasted 15 minutes and resulted in a service ticket being opened.

Called Vonage back to make sure we hadn't missed anything. We tried a few things with no luck.

WOW! guy showed up today and told me there wasn't anything he could do for me except replace the modem. He said the issue was with Vonage - was not very pleasant about it. I told him I didn't think the modem was releasing the IP addresses like it was supposed to, he said, "That can't be."

So, he replaces the modem, and guess what? Was up and running as fast as IP addresses could be provisioned.

"That can't be." Hehe, whatever dude.

Thanks to all for the help!
Rory

Posts: 66 · Full Forum Member Joined: Jul 20, 2006 Posts: 66

rfrancis wrote:

Well, finally have my issues resolved for the moment. Spent 2 hours on the phone with Vonage to make sure the Vonage box was working, and it appeared to be.

Surprisingly this was a very pleasant experience, and the techs seemed to know what they were doing and their English was very clear. I did make it to level 3 support, and we tried everything they and I could think of.

Called WOW!, and I think I may as well have called my bank and let them read the call guide for IP Address issues. That call lasted 15 minutes and resulted in a service ticket being opened.

Called Vonage back to make sure we hadn't missed anything. We tried a few things with no luck.

I put WOW tech's in the same category as Directv tech's: you may as well do it yourself.

Vonage catches a lot of flack, mostly for their outsourced level 1 support, but if you can endure the question/answer sessions in Pidgen English and ask for level 2 in New Jersey the experience is usually more pleasant and rewarding.

WOW! guy showed up today and told me there wasn't anything he could do for me except replace the modem. He said the issue was with Vonage - was not very pleasant about it. I told him I didn't think the modem was releasing the IP addresses like it was supposed to, he said, "That can't be."

So, he replaces the modem, and guess what? Was up and running as fast as IP addresses could be provisioned.

"That can't be." Hehe, whatever dude.

Thanks to all for the help!
Rory