Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Olgaboita Posted:
Here and ended the
craze week in new
York in 2017.
Great week I'll
tell you, but not
...

In The Forum:
Hard Wiring - Installation
Topic:
Inexperienced York Fashion Week 2017
On Feb 19, 2017 at 15:11:00

JeffreyNuh Posted:
Це
83;ый
де
85;ь
ег
86;
...

In The Forum:
Hard Wiring - Installation
Topic:
фото д&
On Feb 19, 2017 at 14:44:51

Aaronjanic Posted:
Мы
пр
80;се&
#1083;и
за
...

In The Forum:
Hard Wiring - Installation
Topic:
имена &
On Feb 19, 2017 at 00:21:48

Martintet Posted:
Гл
03;дя
ме
78;ду
...

In The Forum:
Hard Wiring - Installation
Topic:
откро&
On Feb 18, 2017 at 08:15:59

BigNewsMof Posted:
BREAKING
NEWS!!!!!!!! ->
http://breakingnew
s.goohle.co.ua
...

In The Forum:
Hard Wiring - Installation
Topic:
BREAKING NEWS!!!!!!!! -> http://breakingnews.goohle.co.ua
On Feb 18, 2017 at 05:27:24

BigNewsMof Posted:
BREAKING
NEWS!!!!!!!! ->
http://breakingnew
s.goohle.co.ua
...

In The Forum:
Vonage
Topic:
BREAKING NEWS!!!!!!!! -> http://breakingnews.goohle.co.ua
On Feb 18, 2017 at 04:51:28

BigNewsMof Posted:
BREAKING
NEWS!!!!!!!! ->
http://breakingnew
s.goohle.co.ua
...

In The Forum:
Fax - Tivo - Alarms
Topic:
BREAKING NEWS!!!!!!!! -> http://breakingnews.goohle.co.ua
On Feb 18, 2017 at 04:25:08

BigNewsMof Posted:
BREAKING
NEWS!!!!!!!! ->
http://breakingnew
s.goohle.co.ua
...

In The Forum:
Fax - Tivo - Alarms
Topic:
BREAKING NEWS!!!!!!!! -> http://breakingnews.goohle.co.ua
On Feb 17, 2017 at 13:06:26

BigNewsMof Posted:
BREAKING
NEWS!!!!!!!! ->
http://breakingnew
s.goohle.co.ua
...

In The Forum:
Fax - Tivo - Alarms
Topic:
BREAKING NEWS!!!!!!!! -> http://breakingnews.goohle.co.ua
On Feb 17, 2017 at 05:54:19

BigNewsMof Posted:
BREAKING
NEWS!!!!!!!! ->
http://breakingnew
s.goohle.co.ua
...

In The Forum:
Fax - Tivo - Alarms
Topic:
BREAKING NEWS!!!!!!!! -> http://breakingnews.goohle.co.ua
On Feb 17, 2017 at 05:33:48


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
oldcane
New Forum Member
New Forum Member


Joined: Feb 15, 2006
Posts: 9

PostPosted: Sat Aug 05, 2006 2:42 pm    Post subject: I also have no dialtone Reply with quote Back to top

It has been out for about 24 hours. On the router status page for Voice it had "line fail". We have cable TV working fine, internet access fine. No dialtone.

I called Customer Service and she had me reboot, reset, re-everything several times. She even had to move the service to Phone port 2. Finally I got a solid light on the router and the Voice page on the routher status page showed idle and that it was provisioned. After hanging up it changed from "idle" to 'tearing down', the light started blinking again on the router and it it set at "not provisioned". I reset, rebooted, restored facory defaults again and it is showing "not provisioned" and "line fail" again.

the router is Link-sys rtp300, cable modem is an RCA, not sure of the model.

any suggestions?




Speed test statistics
---------------------
Download speed: 3601880 bps
Upload speed: 366232 bps
Quality of service: 83 %
Download test type: socket
Upload test type: socket
Maximum download pause: 203 ms
Average download pause: 13 ms
Minimum round trip time to server: 39 ms
Average round trip time to server: 92 ms

Voip test statistics
--------------------
Jitter: you --> server: 6.7 ms
Jitter: server --> you: 503.6 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.2 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 4
Estimated MOS score: 3.9
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Aug 05, 2006 6:02 pm    Post subject: Reply with quote Back to top

The jitter, server to you, seems awfully high. Please run a comparison test at testyourvoip.com (test call to Boston) and post the detailed results here.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
oldcane
New Forum Member
New Forum Member


Joined: Feb 15, 2006
Posts: 9

PostPosted: Sun Aug 06, 2006 6:50 am    Post subject: outgoing Reply with quote Back to top

MOS 3.6 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 41.6%
Latency 0.00 0.0%
Packet Discards 0.81 58.4%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 142 ms
Packet Discards 2.4%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 7 ms
Max: 50 ms

Signaling Quality Post-Dial Delay 78 ms
Call Setup Time 94 ms
Media Delay 187 ms
View user's profile Send private message
oldcane
New Forum Member
New Forum Member


Joined: Feb 15, 2006
Posts: 9

PostPosted: Sun Aug 06, 2006 6:51 am    Post subject: incoming Reply with quote Back to top

MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 142 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 83 ms
Call Setup Time 95 ms
Media Delay 115 ms
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Aug 06, 2006 4:22 pm    Post subject: Reply with quote Back to top

Hmmm. I suppose one of those posts was for Boston to you (probably the second?) and the other for you to Boston. The packet losses in the first are a bit high, but not enough to explain the problem you're having. The jitter reported by the forum test is worrisome, but I'm not sure where to go from there with it.

Please repeat the forum test with your normal setup and then again with your computer plugged directly into your modem (no RTP300). How do they compare?

I suspect that to resolve this you're going to have to get back with tech support. If so, I'd call 888 250 1799. That will get you to customer service and they can connect you right to tier 2 support.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
oldcane
New Forum Member
New Forum Member


Joined: Feb 15, 2006
Posts: 9

PostPosted: Sun Aug 06, 2006 9:15 pm    Post subject: Reply with quote Back to top

Yeah, well, let me tell you, I'm really put out with Vonage right now. After the second go-round with the helpdesk script readers I did get escalated to 2nd level. I was told a 25 minute hold time. After 20 minutes I got cut off. Oh, well. I called back and got finally got passed through to 2nd level and as I thought it was hardware. I was told by the native english speaker that this had been happening a lot lately and a new router would go out 2nd day so by Wednesday i should have a phone again. So, I drive 40 miles each way to my office and borrow a router there and bring back the 40 miles. I hook it up and it no work. I call in and explain to the helpdesk person. Got it working. 5 minutes later I get an email saying my order for a new router was cancelled. Gee, how nice. Then I got asked to take a survey on how satisified I was. How satisfied would you guess I am right now?

And yes you are correct on the test postings.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Aug 07, 2006 6:38 pm    Post subject: Reply with quote Back to top

I don't think I understand about the borrowed router and what is and isn't working right now, but I understand that tech support thinks the RTP300 is bad. So why was your order for the new one cancelled and what is the status now?

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
oldcane
New Forum Member
New Forum Member


Joined: Feb 15, 2006
Posts: 9

PostPosted: Tue Aug 08, 2006 9:16 am    Post subject: Reply with quote Back to top

I didn't realize I was so hard to follow. I will copy and paste what I wrote:

So, I drive 40 miles each way to my office and borrow a router there and bring back the 40 miles. I hook it up and it no work. I call in and explain to the helpdesk person. Got it working. 5 minutes later I get an email saying my order for a new router was cancelled.

I borrowed a router (that I need to take back, thus the term BORROWED) and got it to work. As soon as they discovered I had phone service they cancelled the router they were supposed to send me. So I called back and held for 54 minutes before speaking to someone and now they are sending a new one like they were supposed to to begin with. I see this forum is no more help than first level helpdesk. I'm not logging in again so no need to respond.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New melissaqw4
New Today 0
Yesterday 7
Total 99722

Who Is On Site
Visitors 107
Members 0
Total 107


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.19
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.78 Seconds and 590 Pages In The Last 60 Seconds
The Vonage VoIP Forum