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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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oldcane
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Joined: Feb 15, 2006
Posts: 9

PostPosted: Sat Aug 05, 2006 2:42 pm    Post subject: I also have no dialtone Reply with quote Back to top

It has been out for about 24 hours. On the router status page for Voice it had "line fail". We have cable TV working fine, internet access fine. No dialtone.

I called Customer Service and she had me reboot, reset, re-everything several times. She even had to move the service to Phone port 2. Finally I got a solid light on the router and the Voice page on the routher status page showed idle and that it was provisioned. After hanging up it changed from "idle" to 'tearing down', the light started blinking again on the router and it it set at "not provisioned". I reset, rebooted, restored facory defaults again and it is showing "not provisioned" and "line fail" again.

the router is Link-sys rtp300, cable modem is an RCA, not sure of the model.

any suggestions?




Speed test statistics
---------------------
Download speed: 3601880 bps
Upload speed: 366232 bps
Quality of service: 83 %
Download test type: socket
Upload test type: socket
Maximum download pause: 203 ms
Average download pause: 13 ms
Minimum round trip time to server: 39 ms
Average round trip time to server: 92 ms

Voip test statistics
--------------------
Jitter: you --> server: 6.7 ms
Jitter: server --> you: 503.6 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.2 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 4
Estimated MOS score: 3.9
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Aug 05, 2006 6:02 pm    Post subject: Reply with quote Back to top

The jitter, server to you, seems awfully high. Please run a comparison test at testyourvoip.com (test call to Boston) and post the detailed results here.

_________________
Steve Gray
Orlando, FL
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oldcane
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Joined: Feb 15, 2006
Posts: 9

PostPosted: Sun Aug 06, 2006 6:50 am    Post subject: outgoing Reply with quote Back to top

MOS 3.6 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 41.6%
Latency 0.00 0.0%
Packet Discards 0.81 58.4%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 142 ms
Packet Discards 2.4%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 7 ms
Max: 50 ms

Signaling Quality Post-Dial Delay 78 ms
Call Setup Time 94 ms
Media Delay 187 ms
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oldcane
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Joined: Feb 15, 2006
Posts: 9

PostPosted: Sun Aug 06, 2006 6:51 am    Post subject: incoming Reply with quote Back to top

MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 142 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 83 ms
Call Setup Time 95 ms
Media Delay 115 ms
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Aug 06, 2006 4:22 pm    Post subject: Reply with quote Back to top

Hmmm. I suppose one of those posts was for Boston to you (probably the second?) and the other for you to Boston. The packet losses in the first are a bit high, but not enough to explain the problem you're having. The jitter reported by the forum test is worrisome, but I'm not sure where to go from there with it.

Please repeat the forum test with your normal setup and then again with your computer plugged directly into your modem (no RTP300). How do they compare?

I suspect that to resolve this you're going to have to get back with tech support. If so, I'd call 888 250 1799. That will get you to customer service and they can connect you right to tier 2 support.

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Steve Gray
Orlando, FL
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oldcane
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New Forum Member


Joined: Feb 15, 2006
Posts: 9

PostPosted: Sun Aug 06, 2006 9:15 pm    Post subject: Reply with quote Back to top

Yeah, well, let me tell you, I'm really put out with Vonage right now. After the second go-round with the helpdesk script readers I did get escalated to 2nd level. I was told a 25 minute hold time. After 20 minutes I got cut off. Oh, well. I called back and got finally got passed through to 2nd level and as I thought it was hardware. I was told by the native english speaker that this had been happening a lot lately and a new router would go out 2nd day so by Wednesday i should have a phone again. So, I drive 40 miles each way to my office and borrow a router there and bring back the 40 miles. I hook it up and it no work. I call in and explain to the helpdesk person. Got it working. 5 minutes later I get an email saying my order for a new router was cancelled. Gee, how nice. Then I got asked to take a survey on how satisified I was. How satisfied would you guess I am right now?

And yes you are correct on the test postings.
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Aug 07, 2006 6:38 pm    Post subject: Reply with quote Back to top

I don't think I understand about the borrowed router and what is and isn't working right now, but I understand that tech support thinks the RTP300 is bad. So why was your order for the new one cancelled and what is the status now?

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Steve Gray
Orlando, FL
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oldcane
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New Forum Member


Joined: Feb 15, 2006
Posts: 9

PostPosted: Tue Aug 08, 2006 9:16 am    Post subject: Reply with quote Back to top

I didn't realize I was so hard to follow. I will copy and paste what I wrote:

So, I drive 40 miles each way to my office and borrow a router there and bring back the 40 miles. I hook it up and it no work. I call in and explain to the helpdesk person. Got it working. 5 minutes later I get an email saying my order for a new router was cancelled.

I borrowed a router (that I need to take back, thus the term BORROWED) and got it to work. As soon as they discovered I had phone service they cancelled the router they were supposed to send me. So I called back and held for 54 minutes before speaking to someone and now they are sending a new one like they were supposed to to begin with. I see this forum is no more help than first level helpdesk. I'm not logging in again so no need to respond.
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