No new features in at least 18 months!

Posts: 249

I have been using Vonage some 18 months now. When I signed up in Jan- 2005 CS told me that ACR would show up soon. It didn't. It occurrs that posting hear is like preaching to the choir. I just don't think anybody in Vonage is listening.

Posts: 188 · Vonage Forum Master Joined: Mar 07, 2004 Posts: 188

Gee, you get that feeling too? I think that we are all going to need to see a proctologist from all the smoke that is being blown up our A$$. You would think that the smart thing for Vonage to do would be to improve their product and let it sell itself instead of spending all their money on advertising. I like Vonage but everytime I talk to someone about how good it is, I have to add that there are some basic features (outgoing CID with name and number, ACR, DND...) that they do not have. Nor does it appear that they are going to have them in the foreseeable future. It's sad because I probably would have signed up at least 10 other people if Vonage had these features. Oh well, maybe when Vonage gets aquired the new people will change their business model. We'll see.

Posts: 168 · Posted: Mon Aug 07, 2006 9:35 am Post subject:

I haven't seen an update on E911 since June. I still don't have E911.

Posts: 249 · Posted: Mon Aug 07, 2006 9:53 am Post subject:

hookbill wrote:

I haven't seen an update on E911 since June. I still don't have E911.

Me neither Hookbill.... But then I seldom call that number... In spite of the fact I pay for the service with a property tax, a county tax on every phone and a Vonage fee. I guess if E911 comes to my area I'll have to call them up and chitty chat with them for a while.

Posts: 101 · Vonage Forum Senior Joined: Jun 05, 2005 Posts: 101

There are allot of requests for features, most aren't obsurd. Vonage isn't adding ANY of them.

It really stinks. Packet 8 seems to be more aggressive about adding new features (or already having them standard) for example out bound caller ID info, call blocking, etc. If THEY can do it, what is the hang up for Vonage?

Vonage costs more and they give you less features. Now I am scratching my head and asking "who is the fool"? It must me us.

Posts: 168 · Posted: Mon Aug 07, 2006 11:27 am Post subject:

I'm a bit confused. I know their has to be times people can tell who is calling, such as my cable company or the electric company because it automatically does things that lets me know they know who is calling.

I just called my wireless phone and it knew who was calling. How would it know unless it sent out a caller id?

As far as other functions go, I really don't care because I don't use most of them. The only thing I wish they would do is complete the E911. Time Warner just took over Adelphia in my area and they say they will be offering that by 2007.

Posts: 101 · Vonage Forum Senior Joined: Jun 05, 2005 Posts: 101

You are correct, they DO send the number you are calling from. They don't send your NAME and that is what people are asking for. Right now, it says UNKNOWN or Vonage Holdings, etc.. I think people are reporting several caller ID NAMES being sent to the people they are calling.

Some of the features they have failed to impliment are things I can care less about also. I don't care about caller ID. It's just the fact that we are dealing with a company who isn't listening to the people who pay their bills.

What is important to you might be low on the list for others. Myself, I care less about E911 dialing. But reading the Feature Wish List posts seem to be somewhat the same. Call block, caller ID, etc...

Posts: 168 · Posted: Mon Aug 07, 2006 11:47 am Post subject:

Thanks for that info. I wouldn't want it to say "blocked" that's what causes problems. I do understand why some would want call blocking (jealous ex's, bill collectors, etc.) Very Happy

but I get pretty much what I want out of it.

My wife says it just gives out the number, nothing else.

Posts: 24 · Posted: Mon Aug 07, 2006 1:10 pm Post subject:

Hey, neighbor,

Vonage now has E911 down here in Summit County.

I dialed the test number (933) and it reported E911. And sure enough, the latest press release ("Vonage Turns Up E911 in San Francisco") lists Summit County, OH as one of the areas activated.

http://www.vonage-forum.com/article2797.html

The list is oddly alphabetized, I thought it was by county, but it's not quite. Anyway, our county is there.

You're in Geauga County, right? That's not on the list, and neither is Cuyahoga County.

The E911 feature is not at all dependent on the cable company... it's between Vonage and the incumbent phone company (SBC/AT&T) and the public safety answering points. Vonage and SBC came to an agreement to allow Vonage to come into the E911 system sometime last year, if I remember right.

Adelphia, or now TWC, isn't involved.

Posts: 168 · Posted: Mon Aug 07, 2006 2:21 pm Post subject:

Inundated wrote:

Hey, neighbor,

Vonage now has E911 down here in Summit County.

I dialed the test number (933) and it reported E911. And sure enough, the latest press release ("Vonage Turns Up E911 in San Francisco") lists Summit County, OH as one of the areas activated.

http://www.vonage-forum.com/article2797.html

The list is oddly alphabetized, I thought it was by county, but it's not quite. Anyway, our county is there.

You're in Geauga County, right? That's not on the list, and neither is Cuyahoga County.

The E911 feature is not at all dependent on the cable company... it's between Vonage and the incumbent phone company (SBC/AT&T) and the public safety answering points. Vonage and SBC came to an agreement to allow Vonage to come into the E911 system sometime last year, if I remember right.

Adelphia, or now TWC, isn't involved.

The last list I saw showed Cuyahoga County on the list. The link you provided was updated from the list I looked at but doesn't show every area where E911 service is provided. Geauga and Portage County still arn't on the list.

So If it's kind of going by phone territory then that would figure since I'm in Alltel land, as is Portage County and yes I'm in Geauga County.

My reference to TW was simply that they are saying they will offer E911 when they start their phone service. I wasn't inferring that the cable companies were involved.