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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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sdsheeks
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Joined: Aug 04, 2006
Posts: 11

PostPosted: Fri Aug 04, 2006 4:41 pm    Post subject: Termination Fee Woes Reply with quote Back to top

I attempted to cancel my account today. I signed up June 29th, was charged and was also charged on July 29th. This is not a big deal. Well today August 4th I attempted to cancel my account because they won't provide me with a local phone number. I was a few days past my "30 days money back" guarantee and that's fine, but they want to charge me $40.00 to terminate my account. Like most people I'm sure I never saw this fee listed. It is buried way down deep in the terms of service that I was alleged to have clicked on.

So basically I paid for June and July and will not be using it. There is 70$ and now they want to charge me $40.00 to cancel my account. I purchased the equipment myself. It is not theirs so they have no concern about getting anything back. I am NOT paying a termination fee.

I would be very very mindful about this if you are thinking about signing up.
I never saw this fee listed and do NOT agree with it. It seems very unfair and down right unethical.

They are NOT about the people at all. They are only about the fees!

If anyone with authority is reading this please cancel my account and override the termination fee. This is crazy. I'm unable to cancel my account at this time because I do not authorize them to charge my card.

This isn't so much about money, but more on principal.

My wife and I just purchased a new home. In doing so we had to disconnect all of our old services.

Gas - No termination Fee
Phone - No termination Fee
Electric - No termination Fee
Cable - No termination Fee
Internet - No termination Fee

Dave
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houuser
Vonage Forum Evangelist
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Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Fri Aug 04, 2006 5:04 pm    Post subject: Reply with quote Back to top

The fee is listed. Some companies charge an application fee when establishing service. Some charge a fee for early termination (cell phone companies as an example).

The reason for your cancelling because of no local number, may be valid, but is not an exception in the terms of service.
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sdsheeks
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Joined: Aug 04, 2006
Posts: 11

PostPosted: Fri Aug 04, 2006 5:06 pm    Post subject: Reply with quote Back to top

houuser wrote:
The fee is listed. Some companies charge an application fee when establishing service. Some charge a fee for early termination (cell phone companies as an example).

The reason for your cancelling because of no local number, may be valid, but is not an exception in the terms of service.


If it were clearly listed I wouldn't be here today posting this. The fact of the matter is it wasn't clearly stated and down right hidden in the terms of service. Hidden because I was not aware of it. It doesn't matter if other people are aware of it. I was NOT aware of it and when I found it today after talking to them on the phone it is obvious they don't necessarly want you to find it.

Also the service states no monthly contracts. So there are no contracts right? Then why are they *attempting* to get me to pay a termination fee for a contract that doesn't exist. Technically speaking if there is no contract there is NOTHING that can hold me to pay that. I've already contact my bank and they will deal with this. It is figured out now, but for someone to have to go through this it is crazy.

Dave
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xcrunxc
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Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Fri Aug 04, 2006 5:36 pm    Post subject: Reply with quote Back to top

It is clearly listed on their site. If you go to the help section and click on the cancellation link, the bullet point link is: Does Vonage apply a disconnect fee?

Also, you agreed to the terms of service, if you didn't read them it is your own fault. The disconnect fee is talked about multiple times in the ToS, and I had no problem seeing it there before I signed up.
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sdsheeks
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Joined: Aug 04, 2006
Posts: 11

PostPosted: Fri Aug 04, 2006 5:44 pm    Post subject: Reply with quote Back to top

xcrunxc wrote:
It is clearly listed on their site. If you go to the help section and click on the cancellation link, the bullet point link is: Does Vonage apply a disconnect fee?

Also, you agreed to the terms of service, if you didn't read them it is your own fault. The disconnect fee is talked about multiple times in the ToS, and I had no problem seeing it there before I signed up.

Dupe post.


Last edited by sdsheeks on Fri Aug 04, 2006 5:45 pm; edited 1 time in total
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sdsheeks
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Joined: Aug 04, 2006
Posts: 11

PostPosted: Fri Aug 04, 2006 5:45 pm    Post subject: Reply with quote Back to top

xcrunxc wrote:
It is clearly listed on their site. If you go to the help section and click on the cancellation link, the bullet point link is: Does Vonage apply a disconnect fee?

Also, you agreed to the terms of service, if you didn't read them it is your own fault. The disconnect fee is talked about multiple times in the ToS, and I had no problem seeing it there before I signed up.


I clicked help but do not see a "cancellation" link.... You have proven my point.

Dave
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xcrunxc
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Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Fri Aug 04, 2006 5:52 pm    Post subject: Reply with quote Back to top

Billing-> Cancellation. Two clicks.
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alih1l
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Joined: Jul 24, 2006
Posts: 20

PostPosted: Fri Aug 04, 2006 5:52 pm    Post subject: Reply with quote Back to top

Well, it's not THAT easy to find, but a search for 'cancel' def. does the trick.

I don't like the way their help stuff is arranged anyway, though, so I've always used the search. Smile
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sdsheeks
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Joined: Aug 04, 2006
Posts: 11

PostPosted: Fri Aug 04, 2006 6:03 pm    Post subject: Reply with quote Back to top

xcrunxc wrote:
Billing-> Cancellation. Two clicks.


Yes if you are looking for it I suppose, but I never did look for it.

Anyway I've talked with my bank and it will be taken care of on this end.

Thanks.
Dave
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booma
Vonage Forum Master
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Joined: Apr 23, 2006
Posts: 171
Location: Andover, MA, USA, Earth

PostPosted: Fri Aug 04, 2006 10:18 pm    Post subject: Reply with quote Back to top

sdsheeks wrote:
Anyway I've talked with my bank and it will be taken care of on this end.


My guess is that your bank will not be able to "fix" this since it isn't broken. You agreed to the terms when you signed up, just because you didn't read them doesn't mean you are not legally responsible for the fee.

I agree that the early disconnect fee is not right up front, nor do I think it's a good practice, but that does not change your legal responsibility. Good luck...

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