Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Dwightkaw Posted:
kredyt bez
zaświadcze
24; kredyt bez
zaświadcze
24; o dochodach
...

In The Forum:
Vonage
Topic:
kredyt bez zaświadczeń
On Dec 03, 2016 at 03:27:10

Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
booma
Vonage Forum Master
Vonage Forum Master


Joined: Apr 23, 2006
Posts: 171
Location: Andover, MA, USA, Earth

PostPosted: Sat Aug 05, 2006 10:10 am    Post subject: Reply with quote Back to top

I think we are all in agreement that Vonage's 30 day money back guarantee is about as useful as screen doors on a submarine. The point that I believe that's most important is that potential new subscribers often don't read the TOS (I did, but I'll bet I'm in the minority) so they never realize that there is a cancellation fee after the 30 days, but before 12 months. If you couple that with the fact that Voip can be a frustrating thing to set up since it involves a broadband provider that has no interest in Vonage's success, and many users are not technical enough to know about QoS, or other network nuances that affect Voip, you end up with lots of frustrated people.

If I were Vonage, I would build some parameters around the 30 day money back guarantee to allow extra time (like soccer?) for when subscribers have install or other service issues during the trial period. This isn't easy, since there are many people who would try to take advantage of getting free service for a few months who really should just be regular paying customers.

When I signed up I initiated my LNP immediately. I suspect that the majority of subscribers do the same, however, after reading many of the posts here, my recommendation is to get Vonage first, use it a second line for the trial period, then, if you're satisfied with the service port your number. This protects your number that you probably hold near and dear to your heart, and eliminates the frustration of having to port it back.

So I guess there are two things we need to try and change...get Vonage to be a little more relaxed with the 30 day trial period, and second is to educate potential new subscribers to try the service with a new phone numbers before thy port their existing number. In my mind, these are two very BIG behaviors to change. Good luck to us!

_________________
View user's profile Send private message Visit poster's website AIM Address MSN Messenger
theque
New Forum Member
New Forum Member


Joined: Aug 03, 2006
Posts: 8

PostPosted: Sat Aug 05, 2006 10:49 am    Post subject: Reply with quote Back to top

Logic...I love it! You just have to convince the people that control the $ of that.
View user's profile Send private message
rgnok
Vonage Forum Master
Vonage Forum Master


Joined: Jun 12, 2006
Posts: 174

PostPosted: Sat Aug 05, 2006 11:12 pm    Post subject: Reply with quote Back to top

sdsheeks wrote:
I told them on the phone which was recorded that I do not authorize ANY charges to my card either for cancellation or for service. We'll see.

Dave


That's nice, but unfortunately for you, too late. You already gave them your authorization to charge your card until THIRTY DAYS AFTER YOU TERMINATE YOUR SERVICE or withdraw your authorization. See section 3.3 of your terms of service. Again, you can disagree or think it is sneaky, but the simple, LEGAL fact is YOU AGREED to the terms of service by signing up. One of those terms includes your EXPRESS AUTHORIZATION to charge you credit card for all fees owed INCLUDING EARLY TERMINATION FEE.

I know you don't like it, but you have already agreed to both the early termination fee AND authorized Vonage to charge your credit card for that fee.

If people would read the terms before they sign up for stuff, there would be far fewer unpleasant suprises later!
View user's profile Send private message
theque
New Forum Member
New Forum Member


Joined: Aug 03, 2006
Posts: 8

PostPosted: Sun Aug 06, 2006 12:06 pm    Post subject: Reply with quote Back to top

Good point. Your are right, I don't agree with that practice although legally proper. Like I said, if the company stands behing their service and believes in the product, then those technical sections would be mute. If the product worked the first time and the phone operated as advertised, I would not be here today.

None of this may benefit me, but perhaps Vonage may consider modifications and changes to their policy for future customers. At least make more certain that folks have a better understanding that the service may not be up and running as expected for quite sometime. Unfortunately, many people would not sign up then.
View user's profile Send private message
booma
Vonage Forum Master
Vonage Forum Master


Joined: Apr 23, 2006
Posts: 171
Location: Andover, MA, USA, Earth

PostPosted: Sun Aug 06, 2006 5:00 pm    Post subject: Reply with quote Back to top

theque wrote:
Good point. Your are right, I don't agree with that practice although legally proper. Like I said, if the company stands behing their service and believes in the product, then those technical sections would be mute. If the product worked the first time and the phone operated as advertised, I would not be here today.

None of this may benefit me, but perhaps Vonage may consider modifications and changes to their policy for future customers. At least make more certain that folks have a better understanding that the service may not be up and running as expected for quite sometime. Unfortunately, many people would not sign up then.


In all honest, I don't think Vonage will change a thing. The terms are what they are and they aren't going to start telling people to, "sign up today, but be prepared to not have the service work for a while...and oh, while we're at it, that 30 day money back guarantee...good luck trying to assess the benefits of our service in that time. Chances are you'll go past the 30 days, then you'll either keep the service, or we'll whack you with a $39.99 early termination fee. Have a nice day, and remember to tell your friends and family to sign up for our less than great service...but at a terrific price!"

Somehow, I don't think Vonage would do that...but then again, maybe it's all moot... Lol

_________________
View user's profile Send private message Visit poster's website AIM Address MSN Messenger
OrientGuy
New Forum Member
New Forum Member


Joined: Aug 06, 2006
Posts: 3

PostPosted: Mon Aug 07, 2006 2:54 am    Post subject: Reply with quote Back to top

porting your old number to Vonage is a courtesy Vonage gives to its new subscribers. you have the option to port or not to port your number. when you choose to port your number, you should know your responsibilities. One is to keep your account with your phone company active until after the process is complete. But even though the number transfer is going on , you can already use the service of Vonage. Once you get the device, which will be delivered in 2 or 3 days, you just hook it on your cable or dsl modem. and voila! You can already make calls. The problem here is receiving calls. During the number transfer do not expect to receive calls on the phone attached to Vonage box. You should still have a phone connected to your old line. The only calls you will receive on the Vonage phone are calls from Vonage customers dialling your number or call from nonvonage dialling the temporary number Vonage gave you.
View user's profile Send private message
booma
Vonage Forum Master
Vonage Forum Master


Joined: Apr 23, 2006
Posts: 171
Location: Andover, MA, USA, Earth

PostPosted: Mon Aug 07, 2006 6:13 am    Post subject: Reply with quote Back to top

Porting your number is only one of the issues...and the smallest one as from what I can tell. The issue is mainly with the "hook it up to your cable or dsl and voila!" part that is a bigger problem. If the connection doesn't work, for any reason, including user issues, then you have to deal with Vonage tech support -- not good by any measure. In my opinion, Vonage is not for everyone because the users need to have some technical savvy in order to get it to work. Sometimes you just plug it in and it works, but given the nature of the beast, that's only if you have no home network already in place, or TiVO, or an alarm system, or in some cases a FAX machine.

The number port issue, especially back to your old phone company (or a new one), is where people get into trouble going beyond the 30 day trial period. For this reason, I suggest you do not port your number until after the 30 day trial period, and then only if you're satisfied with Vonage. Problem with doing this, as you point out, is that you will be limited to receiving calls placed to your new Vonage number. One option I've heard work is to forward your existing number to the Vonage number -- this more than likely will cost you some extra money, if not just for call forwarding service, but maybe for the call to your Vonage number as well.

_________________
View user's profile Send private message Visit poster's website AIM Address MSN Messenger
rolltidega
New Forum Member
New Forum Member


Joined: Aug 10, 2006
Posts: 4

PostPosted: Thu Aug 31, 2006 9:36 pm    Post subject: Reply with quote Back to top

If you got a free router as part of the service and you cancel service after 30 days, will you still be able to send the device back for a refund? Or do you have any idea what they would charge for this?
View user's profile Send private message
xcrunxc
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Fri Sep 01, 2006 7:56 am    Post subject: Reply with quote Back to top

rolltidega wrote:
If you got a free router as part of the service and you cancel service after 30 days, will you still be able to send the device back for a refund? Or do you have any idea what they would charge for this?


The terms of the free router state that you must keep the service for at least 90 days or you are responsible for the full price of the router. If you have the VT2442 that is 79.99 and most other devices are around that same price point. After 30 days you can no longer send the device back for a refund.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New ElisseyOa
New Today 3
Yesterday 6
Total 99004

Who Is On Site
Visitors 72
Members 0
Total 72


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.57
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.74 Seconds and 581 Pages In The Last 60 Seconds
The Vonage VoIP Forum