Vonage New Account and Identity Theft

Posts: 7 · New Forum Member Joined: Aug 04, 2006 Posts: 7

Thanks for your help Steve.
Denise, from the Executive Response Team has referred the incident to their fraud department which traced the intial sales call I placed and are investigating the matter.
Their fraud team has been updating me on the investigation.

Posts: 4736 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4736

I'm glad to hear it, since I've recommended calling the executive response team for various issues on a number of occasions. So far I haven't seen any negatives comments about the team on the forum. Thanks for the feedback.

Posts: 7 · New Forum Member Joined: Aug 04, 2006 Posts: 7

After little over a month with Vonage, I'm switching back to our land line. I'm very unsatisfied with Vonage customer support and the voice quality (or lack of it). I've been having to call back clients on my cell phone in order to get better voice quality.
The customer representative from their fraud department who I was in touch with told me that they would give me some credit for the trouble that I went through. I never asked for any credit and she was the one who offered it yet I have not seen any credit towards my account in any form.
I've concluded that the savings that I though that I'd get from Vonage in my case isn't worth the trouble.

Posts: 7 · New Forum Member Joined: Aug 04, 2006 Posts: 7

So, I'm back with Verizon and am very happy and relieved. Vonage was dragging their feet with the release of my number which I wanted to retain so it took over a month to get back to Verizon.

As for the identity theft, Vonage had told me that they have suspended someone from their credit authorization department in the Philippine call center. I have also never gotten the credit to my account that was previously promised.

I'm sure there are happy Vonage customers out there but I definetly was not one of them.

Posts: 142 · Posted: Mon Oct 09, 2006 9:43 pm Post subject:

I'm sorry to see you go and I hope this will not happen again for you.

Aside from identity thief, what you could do about sound quality is maybe place your phone adapter between your cable/DSL and your router (if you have one). That might help a bit.

For your online accounts, use 8 characters or more for your password. Plus, use letters and numbers and avoid words that came from a dictionary to reduce the chance of dictionary attack.