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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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noRebate
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Joined: Aug 02, 2006
Posts: 3

PostPosted: Wed Aug 02, 2006 9:41 pm    Post subject: No Rebate disappointed let down mad Reply with quote Back to top

I signed up with Vonage and purchased the router through staples. The signup process was easy and they processed my credit card without hassles.

Trying to get my rebate is another thing!

3 months later....no rebate!!

When I check online it says that I do not qualify (one per household). What a scam!

I have never used this before and am due a rebate. It seems because we use Postal connections for our mail delivery (since the carriers cannot seem to properly deliver mail in our neigbhorhood), someone other than us signed up and must have received their rebate!!

Vonage utilizes technology as a good technology company should. They promptly bill you and let you know if the credit card on file is expired...emphasis on promptly. Yet they cannot or will not help with rebates...look the other way on technology there guys...great job.

No one at Vonage will respond and the rebates forum is conveniently locked...what gives?

geez.
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rnwjr
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Joined: May 05, 2006
Posts: 7
Location: Blandon, PA

PostPosted: Wed Aug 02, 2006 11:01 pm    Post subject: Reply with quote Back to top

It has been three months for me and no rebate as well... Where did you check for it online? I got my Vonage from Circuit City and there was a $100 rebate after 60 days of paid service... I love Vonage, but want the rebate that I am due!
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xnewuser
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Joined: Apr 30, 2006
Posts: 152
Location: Centennial, Colorado

PostPosted: Wed Aug 02, 2006 11:43 pm    Post subject: Reply with quote Back to top

I got mine from Circuit City, too. If I remember the fine print it said that the Vonage part of the rebate will come 6 to 8 weeks after 60 days of service. I have a few more weeks to go before I would consider it past due. (I see that the recent Circuit City rebates now total $150!!)
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hookbill
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Joined: Jan 12, 2006
Posts: 168
Location: Northeast Ohio

PostPosted: Thu Aug 03, 2006 7:52 am    Post subject: Reply with quote Back to top

I got my rebate like 4 months after sign up. Be patient, you'll get it.

As for the OP, yeah that's a bummer. Do a search on CEO and see if you can't find a number to reach that can help you.

_________________
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noRebate
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PostPosted: Thu Aug 03, 2006 9:15 am    Post subject: Not patient? No, they said non-compliant Reply with quote Back to top

I receive this letter saying I am non-compliant with the terms of service "limit one per household"!! Yet this is the first rebate for us.

Funny as heck.

Had to chase down a number from Vonage and then called the company who handles the rebates per Vonage:

Thank you for contacting Customer Care.

We understand that you have contacted us with regards to rebate. To get assistance regarding this, please feel free to call the group we have dedicated to helping our Customers with their rebate inquiries, GFS customer service. Their number is 1-(800)-347-4017 and their hours of operation are Monday-Friday 8AM-8PM EST.


And guess what they say. Oops, we data entered your name incorrectly or twice, just disregard your non-compliance notice and we will be sending your rebate in 30 days.

Funny thing, we received another non-compliance notice a while back for a propane tank and we just disregarded it. It seems that this company or other "rebate" handlers have a pretty good scam going here

keep the rebate until someone actually calls to complain!.

Nice going Vonage...it would appear that you have unclean hands in this process...
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RICHARDDSMITH
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PostPosted: Thu Aug 03, 2006 1:00 pm    Post subject: Reply with quote Back to top

I GOT 3 LETTERS BBB
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EzCo
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Joined: Jul 21, 2005
Posts: 533
Location: Southeastern PA

PostPosted: Thu Aug 03, 2006 1:20 pm    Post subject: Re: Not patient? No, they said non-compliant Reply with quote Back to top

noRebate wrote:

keep the rebate until someone actually calls to complain!.


That's what they count on. That and people who don't bother to send them in.

_________________
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ChrisFix
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Joined: Sep 06, 2005
Posts: 282
Location: North Carolina

PostPosted: Thu Aug 03, 2006 4:12 pm    Post subject: Reply with quote Back to top

That's it exactly - if the redemption rate was 100%, they could save the cost of processing and your hassle of a rebate by just discounting the product at the initial point of sale, but a large number of people don't submit the rebates, or don't submit them correctly (lots of fine print) or don't keep the service for the required 30/60/90 days (depending on which rebate).
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taylor2767
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Joined: May 05, 2005
Posts: 400

PostPosted: Fri Aug 04, 2006 10:48 am    Post subject: Reply with quote Back to top

Bypass all this garbage and call Mr.Citron directly.You'll probably get voicemail but believe me his response team will call you back. I had the same issue and they called and credited my account right on the spot!
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noRebate
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PostPosted: Fri Aug 04, 2006 11:44 am    Post subject: Who is Mr. Citron? Reply with quote Back to top

I have become a great deal aware of the rebate situation after searching the internet. Our programming and development team met today and I believe we are going to be launching a site devoted to this issue, where customers in mass can post "tickets" that identify the companies that abuse this type of rebate program. Not just the rebate handlers but the companies themselves who place business with the handlers.

Perhaps it will be a clearinghouse for a class action law firm to find business....

Shame that lawyers keep having to be given business, but, is there really options nowadays?
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