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zhenya
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Joined: Apr 03, 2006
Posts: 5

PostPosted: Tue Aug 01, 2006 11:18 pm    Post subject: Garbled voice on incoming calls Reply with quote Back to top

I have problems with voice quality on received calls. I hear people with very garbled/chopped voice. They can hear me OK. If I place calls both sides are happy.

(This line is plugged in to the second port of the Vonage router. I have another Vonage line but that one is never used since it's just forwarded to my cell phone.

My settings:
Location: Los Angeles, CA
ISP: DSL from SBC/AT&T
Speed: download 1.5-3 Mbps, upload: 384-512 Kbps
Modem: SpeedStream 5100
Vonage Adapter: RT31P2
Network Setup: Modem -> Router/Switch/Firewall (Netgear FVS318) ->Vonage adapter->Phone

Speed test statistics
---------------------
Download speed: 2408112 bps
Upload speed: 434032 bps
Quality of service: 72 %
Download test type: socket
Upload test type: socket
Maximum download pause: 215 ms
Average download pause: 12 ms
Minimum round trip time to server: 87 ms
Average round trip time to server: 87 ms

Voip test statistics
--------------------
Jitter: you --> server: 5.4 ms
Jitter: server --> you: 8.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 5
Estimated MOS score: 4.0
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Aug 02, 2006 6:49 pm    Post subject: Reply with quote Back to top

Your test scores don't jibe with your experience, so the problem could be with the voice circuits in the RT31P2. If you haven't tried re-booting the setup, please do so. Also test line 1 and see if it's having similar problems.

If re-booting doesn't fix it, please run a comparison Voip test at testyourvoip.com with a test call to Boston. Post the detailed results here.

_________________
Steve Gray
Orlando, FL
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donavon
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Joined: Aug 04, 2006
Posts: 1

PostPosted: Fri Aug 04, 2006 10:18 am    Post subject: Also receive choppy calls (outgoing is fine) Reply with quote Back to top

I have the same situation. They can hear me fine, but what I hear is VERY choppy; to the point that I can't make out what they are saying.

I ran a Voip test at http://www.testyourvoip.com and there are the results on a received call from Boston (I live in DC). The test showed my outbound was just fine, which jives with what I hear on the phone.

BTW, I have Cox Premium Internet (15Mbps) and it consistantly tests very high (>8Mbps even in the evening when a lot of people are on). But this call was at 10am when the speed test showed 18Mbps.

I've also posted the results from the Voip test from this website at the bottom.

Any ideas?

Thanks,
donavon

--------------------------

MOS 1.0 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 14.4%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 3.41 85.6%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 97 ms
Packet Discards 0.0%
Packet Loss 87.3%
Loss Periods Min: 120 ms
Avg: 140 ms
Max: 160 ms
Burst Loss

Jitter Min: 0 ms
Avg: 3 ms
Max: 11 ms

Signaling Quality Post-Pickup Delay 89 ms
Call Setup Time 95 ms
Media Delay 125 ms

------------------------------


Speed test statistics
---------------------
Download speed: 17547032 bps
Upload speed: 2202216 bps
Quality of service: 82 %
Download test type: socket
Upload test type: socket
Maximum download pause: 73 ms
Average download pause: 1 ms
Minimum round trip time to server: 15 ms
Average round trip time to server: 16 ms

Voip test statistics
--------------------
Jitter: you --> server: 9.7 ms
Jitter: server --> you: 9.2 ms
Packet loss: you --> server: 0.1 %
Packet loss: server --> you: 91.7 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 29
Estimated MOS score: 3.9
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zhenya
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Joined: Apr 03, 2006
Posts: 5

PostPosted: Fri Aug 04, 2006 11:01 am    Post subject: Reply with quote Back to top

Tuesday night I was having another problem with my Vonage (callers would either hear a busy sound or "Your call didn't go through" recording) So i had no choice but to call support. After being hung up on twice I had to raise my voice at the support person and was transferred to the Premium Support desk. That experience was somewhat better (I still had to explain for about 5 minutes that I have a 4 line phone and it's OK to have multiple lines connected to it and no I don't need to have 2 separate telephones for my two Vonage lines, the rep obviously has never heard of multiple line phones).

Since there were fixing one of my problems I told the rep about my voice quality. He did some type of upgrade to my Vonage adapter and not the call quality seems to be much better.

I was waiting for few days to make sure how it's working before I post more information.
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Aug 04, 2006 6:46 pm    Post subject: Re: Also receive choppy calls (outgoing is fine) Reply with quote Back to top

donavon wrote:
I have the same situation. They can hear me fine, but what I hear is VERY choppy; to the point that I can't make out what they are saying.


Good Lord, your packet losses are horrendous. Plug your computer directly into your modem and re-run the tests. If the losses don't go way down, then the problem is with your ISP (which includes your modem). If they do, then we need to troubleshoot your equipment.

By the way, your MOS score of 3.9 is totally out of line with your packet discards. Please report this in the thread on the forum Voip test. It's at the very top of the forum. We need to report inconsistencies so the programmer can fix them.

_________________
Steve Gray
Orlando, FL
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