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staryon
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Joined: Aug 01, 2006
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PostPosted: Tue Aug 01, 2006 3:03 pm    Post subject: I cannot hear anything. Only works with certain numbers Reply with quote Back to top

Hi all,

I have been using Vonage for almost 2 years and in the last 2 months I have started having some problems.

Either I get a call or I make it, I cannot hear the other person speaking. They cannot hear me either.

The weird thing is this only happens with certain numbers. ( actually most of them) On the other hand, there are other numbers where everything works perfectly.

I called Vonage's support twice. Last week and just right now and after waiting for almost 2 hours, they couldn't find anything. They said they will keep checking...

My device is a Linksys RT31P2.

Any ideas?

Thanks a lot
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Aug 01, 2006 7:48 pm    Post subject: Reply with quote Back to top

Since you've been in touch with customer service, I assume that you've tried re-booting everything? If so, please post the technical details listed in the sticky post at the top of the forum.

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Steve Gray
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driscow80
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PostPosted: Tue Aug 01, 2006 10:15 pm    Post subject: Reply with quote Back to top

This happened to me a few months ago. Problem was that I made some changes to the router for another program and it ended up blocking some ports. 5004-5068?. Even though I was not using the ports with other programs my router was hosed. Forced a factory reset and problem cleared.

Before I did the factory reset I called all different types of numbers. Seemed like 800 numbers didn't go through more often. But, when I kept calling the same number over and over (my cell phone) it would always ring but, dead air. Once in a while it worked fine.

Have you made any changes to your router lately ? Or looked around in the config ?
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staryon
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PostPosted: Wed Aug 02, 2006 10:32 am    Post subject: Reply with quote Back to top

Thanks for your answers.

Steve48,
I have tried to disconnect everything (unplug the power cable) and connect it again. Nothing changed.

driscow80,
When you say to do a factory reset, do you mean the keep the reset button pressed for a while?
I have never tried that. If I do that, will I have to set the configuration in my device again? I got this device from Vonage and I didn't have to do anything to make it work.

Thanks
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driscow80
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PostPosted: Wed Aug 02, 2006 8:29 pm    Post subject: Reply with quote Back to top

When I say factory reset, I'm talking about my router. Sorry for the confusion.
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