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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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Kendra
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Joined: Aug 01, 2006
Posts: 3

PostPosted: Tue Aug 01, 2006 11:59 am    Post subject: Thinking about getting some questions & concerns Reply with quote Back to top

I have been toying with the idea of switching over, but after my call to customer service today I am not sure if this is for me.

I was signing up online and was not sure if I should go with the Motorola or the D link, I called the number provided that said questions about hardware call this number, after 20 minutes of repeating my phone number, listing to the 911 information, having to spell my name on 4 different occasions and never actually making it far enough to ask my question I am now questioning my decision to go with Vonage. I ended up hanging up because I was beyond frustrated.

My first concern is the customer service, after today's experience I don't know how confident I feel in their ability to give clear and concise information.

Also I am far from a computer whiz and now am second guessing my ability to even set up everything correctly. Do I need to be tech savvy to get the most out of this service?

Thanks in advance for your help.
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scerruti
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Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Tue Aug 01, 2006 12:36 pm    Post subject: Reply with quote Back to top

I am not going to sugar coat this, customer service is bad. It has been worse and hopefully it is getting better.

Now, I have been a customer for years and have only had to call customer service a few times. I have never had much of a problem besides the initial port of my number (back under the old paper system).

I recommend that you sign up, see if you can get the system installed and working to your satisfaction. If you can, then port your current number over, if not then return the equipment for a full refund.

Meanwhile, we, the members of this forum, are happy to help you out with your installation. You do not need to be a computer guru to be successful and you might learn something and have fun.

_________________
Stephen P. Cerruti (ISP: TWC)
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Kendra
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Joined: Aug 01, 2006
Posts: 3

PostPosted: Tue Aug 01, 2006 1:26 pm    Post subject: Reply with quote Back to top

Thanks, I had to laugh at the computer guru part....I am so far from that and even worse is my husband. So I might be here alot.

I think we will bite the bullet and just get it. Now I was looking at all the stuff to buy, and I am completely confused.

We have Cox High Speed Internet and also a Linksys WRT54G.

I guess I am having trouble wrapping my brain around how the heck this even works and what I need to buy.

If I have to call them again to find out what to buy I think I will cry. I would much rather go through the internet to get everything ordered.
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scerruti
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Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Tue Aug 01, 2006 2:25 pm    Post subject: Reply with quote Back to top

If you already have a home network then you don't need to get a router. You can get an adapter the D-Link or an IP Phone. If your router doesn't have capacity then you can add a second router to your network, otherwise a stand alone adapter is preferred for simplicity.

What you should be thinking about is how you are going to connect your phones;
  1. Will you be attempting to connect Vonage to your house wiring?
  2. Is the router in a convenient place to put your phone adapter?
  3. Will you be using an existing multi-handset system?
  4. Are you interested in a new multi-handset system?
  5. Do you have any devices that use the phone line, TiVo, fax machines, alarm systems?
  6. Do you prefer voice mail or an answering machine?
  7. Do you foresee a need for more than one line?

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Stephen P. Cerruti (ISP: TWC)
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Kendra
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PostPosted: Tue Aug 01, 2006 2:46 pm    Post subject: Reply with quote Back to top

Thanks for getting back to me.

Here goes:
Will you be attempting to connect Vonage to your house wiring?No, we live in a very old house and I tihnk that would create more problems if we started to mess around with that.

Is the router in a convenient place to put your phone adapter?
Pretty convient, in the office with everything else, the only problem I foresee is that the jack is about 20 feet away, and it is the only working jack in the house (yeah gotta love places that were built 200 years before telephones)

Will you be using an existing multi-handset system?
I hate to admit this but not sure what this means?? If it is what I tihnk it is we have that now, we have the Vtech cordless phone with 2 handsets. Ofcourse when the cat was a kitten she chew through the cord of the one base, so we have to alternate charging the handsets.

Do you have any devices that use the phone line, TiVo, fax machines, alarm systems?
No, we have Tivo but it is wireless.

Do you prefer voice mail or an answering machine?
Voice Mail

Do you foresee a need for more than one line?
No
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scerruti
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Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Tue Aug 01, 2006 3:24 pm    Post subject: Reply with quote Back to top

From what you have said you can either choose the D-Link for use with your current phone or pay extra for the IP8100-2 if you are interested in replacing your existing phones.

You could choose the Motorola if you wanted extra Ethernet ports, but it sounds as if that would be unnecessary and therefore not worth the complexity.

Hopefully some other forum members will chime in with their opinions. (hint hint)

Now that you have that decision out of the way you have a couple of other things to think about. If you will be keeping your POTS line why you try Vonage it may be helpful to have a second phone. I recommend a simple corded phone, if you don't already have one, so that you can use it during a power failure. You should also look into the possibility of forwarding your existing line to your Vonage number during the testing phase so that you get the most out of the test.

That brings us to your second need. If you decided to keep Vonage you will want to put your modem, router and telephone adapter (and possibly telephone base station) on a UPS. I do not personally recommend sharing this UPS with your computer, but some people do that successfully.

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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Aug 01, 2006 8:00 pm    Post subject: Reply with quote Back to top

I agree with Scerruti. If you have an unused port on your existing router (and don't intend to use it in the near future), then get the D-link adapter. Use your existing cordless phone and you're done. If you need more router capacity, then get the VT2442.

About that phone. Is it a 5.8 GHz unit? 2.4 GHz cordless phones can cause trouble with wireless routers, and you have one. This is independent of Vonage, and may occur at any time, even if things have been working well.

Since you only have one working jack in the house, there's no need to discuss the use of house wiring. Stick with the cordless and the multiple handsets it provides.

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Steve Gray
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