International calls are poor quality. Local OK. What's up?

Posts: 2 · New Forum Member Joined: Jul 30, 2006 Posts: 2

We are in California. I was talking to my brother in Australia last night and we had to give up as the call quality was so poor. My wife called her sister in Scotland this morning and she could not hear us occasionally. I was holding the phone the same way during the call. It seems the line volume at their end fades.

I cannot put up with this and will go back to AT&T if not resolved. Any help will be appreciated as the local calls are fine.

Scotincal.

Posts: 105 · Vonage Forum Senior Joined: Nov 19, 2005 Posts: 105

I guess you will have to go back to At&T. Personally, I would rather go without phone service than go back.

Posts: 3198 · Posted: Sun Jul 30, 2006 6:47 pm Post subject:

I would try another Voip provider before going back to telco personally. obviously the gateways Vonage is using aren't up to snuff for the areas you're calling. have you tried calling at different times of day? I realize it's probably a pain with time zone differences, but am just curious if it's due to a lot of traffic.

Posts: 2 · New Forum Member Joined: Jul 30, 2006 Posts: 2

Mustardman and Reebok. Thanks for the comments. Time of day is difficult to control with International calls as they have to suit both sides. I do think I will have to go back to Cu wires.

Scotincal.