Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Jul 29, 2006 9:20 pm    Post subject: More Lightning Problems Reply with quote Back to top

Well, it's happened again. I just took another lightning strike and lost my Vonage adapter among other things. This time it was apparently a direct hit to a power line, because I lost a garage door opener, a chlorinator pump, a gate opener, and (alas) the Vonage box. The gate opener actually spewed pieces as far as 10 feet into the yard.

My experience with customer service wasn't as good as last time. I started by calling the 888 250 1799 number and had a CS rep in seconds. Unforturnately, he had to forward me to tech support, where I waited on hold for about 20 minutes, then got a recording that said to try calling back later. Click.

I called back, spewed a bit at the CS rep over what had happened, and got his assurance that I would be connected with tech support immediately. What I got was a message indicating a 25 minute minimum wait. This time I hung up and called CS again. The lady I got this time admitted that the wait for tech support would be a long one, and that there was nothing she could do, so I agreed to try later.

I elected to try once more by calling the regular support line right away. Naturally, I connected with India. My first call failed because the automated system sent me off into never-never land. Surprisingly, my second call got me connected with "Adam" right away. He listened, had me run a check or two, and agreed that it was dead. A few minutes of business details and he had arranged to send a VT2442 and had given me an RA number to return the RTP300 (Fairwell, old friend; you deserved better.) Total calls- 5; total time- 1 hour. Confirmation Emails arrived within the hour.

Hopefully I'll have my Vonage phone back in a few days. Hopefully my wife won't have a conniption. The savings seem less important every day.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
xnewuser
Vonage Forum Master
Vonage Forum Master


Joined: Apr 30, 2006
Posts: 152
Location: Centennial, Colorado

PostPosted: Sat Jul 29, 2006 10:56 pm    Post subject: Reply with quote Back to top

Lightning isn't fun. Do you have protection and suppressors in all of the usual places? I am a Ham Radio operator with a tower, antennas, and lots of etc. I have extra ground rods and arrestors at the electrical service entrance, telephone demarkation (I have DSL), coax entrance into the house, as well as protectors for the house and all major electronics.

I've been fortunate to never have had a direct hit, but I've suffered "close ones" and numerous spikes, surges, and static discharges. So far, no damage.
View user's profile Send private message
bg4
Vonage Forum Master
Vonage Forum Master


Joined: Aug 04, 2005
Posts: 164
Location: Long Island NY

PostPosted: Sun Jul 30, 2006 5:23 am    Post subject: Reply with quote Back to top

Steve your esperience is just about what I went thru on my lightning hit. I spent a bit longer on phone but seem to get same results. I lost my RTP300 two Tues ago (07/19) and new one was received on Friday 07/22. The over/under is about 90 minutes so you did a bit under. Unfortunately they cannot sent it til Monday and you will most likely not have it til Wednesday. 2nd Day Air.

I did learn that simulring can be used with no adaptor connected which can make things a bit easier as many cell phones can ring.

_________________
Bob-Long Island NY
Vonage Customer since August 8, 2005
ISP: Optimum Online
Router Motorola VT2442
Setup: SB4200>VT2442>Linksys WRT54G v2.2 (running WRT) wifi enabled-port 1 to switch>two PC's-
View user's profile Send private message
xnewuser
Vonage Forum Master
Vonage Forum Master


Joined: Apr 30, 2006
Posts: 152
Location: Centennial, Colorado

PostPosted: Sun Jul 30, 2006 6:29 am    Post subject: Reply with quote Back to top

bg4 wrote:
I did learn that simulring can be used...

...or the Network Availability Number.
View user's profile Send private message
bg4
Vonage Forum Master
Vonage Forum Master


Joined: Aug 04, 2005
Posts: 164
Location: Long Island NY

PostPosted: Sun Jul 30, 2006 6:59 am    Post subject: Reply with quote Back to top

Probably didnt explain this enough.

Yes users should have a network availability number set-up but that only rings one phone and IMHO is really only for short outtages.

During my three days of no adaptor I used call forwarding/simulring and setup my cell phone and wifes so that they both rang when soneone called our Vonage number. Cold gin said you could do this. I never should have doubted him. The upside is that it is "almost" like having two extensions on your line and they dont even have to be in in your house (or same state for that matter).

_________________
Bob-Long Island NY
Vonage Customer since August 8, 2005
ISP: Optimum Online
Router Motorola VT2442
Setup: SB4200>VT2442>Linksys WRT54G v2.2 (running WRT) wifi enabled-port 1 to switch>two PC's-
View user's profile Send private message
xnewuser
Vonage Forum Master
Vonage Forum Master


Joined: Apr 30, 2006
Posts: 152
Location: Centennial, Colorado

PostPosted: Sun Jul 30, 2006 7:10 am    Post subject: Reply with quote Back to top

bg4 wrote:
Probably didnt explain this enough.

You are right, sorry.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Jul 30, 2006 8:12 pm    Post subject: Reply with quote Back to top

Xnewuser- Yes, I have arrestors and grounds, though maybe not the array that you have. VonageTPA encouraged me to check after my last incident. It's a bit frustrating that the RTP300 went out, since my arrestors seem to be all right and I'm using an UPS with surge protection and phone line protection for the network devices.

BG4- I figured my CS experience was pretty typical. I did get an Email from DHL today- Sunday!- with a waybill number, so it appears that Vonage has done its thing pronto. Unfortunately, you're right about the delivery date- Wednesday.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
UMP25
Vonage Forum Master
Vonage Forum Master


Joined: Feb 09, 2006
Posts: 276

PostPosted: Mon Jul 31, 2006 12:53 am    Post subject: Reply with quote Back to top

xnewuser wrote:
Lightning isn't fun. Do you have protection and suppressors in all of the usual places? I am a Ham Radio operator with a tower, antennas, and lots of etc. I have extra ground rods and arrestors at the electrical service entrance, telephone demarkation (I have DSL), coax entrance into the house, as well as protectors for the house and all major electronics.

I've been fortunate to never have had a direct hit, but I've suffered "close ones" and numerous spikes, surges, and static discharges. So far, no damage.


Unfortunately, nothing can protect against a direct lightning strike. Surpressors and surge protectors are good for power fluctuations and spikes in the electrical current, but a direct hit from lightning is too powerful for anything man-made to withstand, especially if the strike is of a positive nature.

_________________
ISP: Comcast
View user's profile Send private message
xnewuser
Vonage Forum Master
Vonage Forum Master


Joined: Apr 30, 2006
Posts: 152
Location: Centennial, Colorado

PostPosted: Mon Jul 31, 2006 7:21 am    Post subject: Reply with quote Back to top

UMP25 wrote:
... especially if the strike is of a positive nature.

There is nothing positive about a direct lightning strike. Wink
View user's profile Send private message
UMP25
Vonage Forum Master
Vonage Forum Master


Joined: Feb 09, 2006
Posts: 276

PostPosted: Mon Jul 31, 2006 12:43 pm    Post subject: Reply with quote Back to top

I just hope others understand that reply, as well as the original comment about positive vs. negative lightning. Wink

_________________
ISP: Comcast
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.25 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum