Posted:
Wed Sep 27, 2006 4:58 am Post subject: Extra leading 00 incoming Claaer ID Still happening
I have Once again noticed that the Incoming Caller ID displays extra 00 leading digits. This was supposed to have been FIXED !! by Vonage , but it would appear that the problem is very Intermittent, which is worse.
Am I alone in complaining about the Caller ID problem, I am sure that it must be affecting lots of Vonage UK customers.
Is Vonage Technical support capable of tracking this problem, because when I phone the Help Desk, they do not seem to have any record of the Caller ID problem.
If Vonage offer a feature as part of their Voip telephone service I expect that Feature to work 100% of the Time, At the moment the Caller Display feature is NOT WORKING properly.
Can someone please take the time to investigate AND EXPLAIN why this problem is taking So Long to FIX.!!!!
Posted:
Wed Sep 27, 2006 5:08 am Post subject: Re: Extra leading 00 incoming Claaer ID Still happening
voyager9 wrote:
Is Vonage Technical support capable of tracking this problem, because when I phone the Help Desk, they do not seem to have any record of the Caller ID problem.
Can someone please take the time to investigate AND EXPLAIN why this problem is taking So Long to FIX.!!!!
Kerry Ritz, the Managing Director of Vonage UK, visits these forums and has commented in this thread; however, he's been strangely silent recently.
Kerry, can you give us an update on what's happening about this? You said about a month ago that you were working on a fix. How long will it take?
Given that this issue is sporadic means it is much more difficult to track down the source of the problem. A significant number of test calls have been made and we have yet to be able to replicate the problem.
The only reliable way to identify the source of the problem is to review the call logs at the time the call is received. We are continuing to make test calls in the expectation that the problem will reappear and we pin point the source of the problem.
I realise that this doesn't solve the problem but it does mean it will be a more lengthy process in order to isolate the source of the issue.
But we are aware of it and are working towards finding a solution.
A significant number of test calls have been made and we have yet to be able to replicate the problem.
The only reliable way to identify the source of the problem is to review the call logs at the time the call is received. We are continuing to make test calls in the expectation that the problem will reappear and we pin point the source of the problem.
I realise that this doesn't solve the problem but it does mean it will be a more lengthy process in order to isolate the source of the issue.
But we are aware of it and are working towards finding a solution.
Within the last 5 minutes (27 Sep 2006 14:43) I have made three test calls to my Vonage number: the middle one exhibited the 00 problem. I'd be happy to send you a private message with my Vonage number in order to help you track the problem down.
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