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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage UK
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DAS
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Joined: Jun 19, 2006
Posts: 37

PostPosted: Thu Sep 21, 2006 6:23 pm    Post subject: Re: Extra leading zero on incoming caller id Reply with quote Back to top

vonageuk wrote:
We have also noticed this problem and are currently working to fix it.

regards

Kerry Ritz
Vonage UK


Kerry, it's almost a month now. Can you give us an update because the problem's obviously not fixed?

Dave
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voyager9
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Joined: Jun 21, 2006
Posts: 7

PostPosted: Wed Sep 27, 2006 4:58 am    Post subject: Extra leading 00 incoming Claaer ID Still happening Reply with quote Back to top


I have Once again noticed that the Incoming Caller ID displays extra 00 leading digits.
This was supposed to have been FIXED !! by Vonage , but it would appear that the problem is very Intermittent, which is worse.

Am I alone in complaining about the Caller ID problem, I am sure that it must be affecting lots of Vonage UK customers.

Is Vonage Technical support capable of tracking this problem, because when I phone the Help Desk, they do not seem to have any record of the Caller ID problem.

If Vonage offer a feature as part of their Voip telephone service I expect that Feature to work 100% of the Time, At the moment the Caller Display feature is NOT WORKING properly.

Can someone please take the time to investigate AND EXPLAIN why this problem is taking So Long to FIX.!!!!

Thanks
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DAS
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Joined: Jun 19, 2006
Posts: 37

PostPosted: Wed Sep 27, 2006 5:08 am    Post subject: Re: Extra leading 00 incoming Claaer ID Still happening Reply with quote Back to top

voyager9 wrote:

Is Vonage Technical support capable of tracking this problem, because when I phone the Help Desk, they do not seem to have any record of the Caller ID problem.

Can someone please take the time to investigate AND EXPLAIN why this problem is taking So Long to FIX.!!!!

Kerry Ritz, the Managing Director of Vonage UK, visits these forums and has commented in this thread; however, he's been strangely silent recently.

Kerry, can you give us an update on what's happening about this? You said about a month ago that you were working on a fix. How long will it take?

Dave
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vonageuk
Vonage Forum Associate
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Joined: Oct 17, 2005
Posts: 14

PostPosted: Wed Sep 27, 2006 6:31 am    Post subject: Double Zero--caller display Reply with quote Back to top

Given that this issue is sporadic means it is much more difficult to track down the source of the problem. A significant number of test calls have been made and we have yet to be able to replicate the problem.

The only reliable way to identify the source of the problem is to review the call logs at the time the call is received. We are continuing to make test calls in the expectation that the problem will reappear and we pin point the source of the problem.

I realise that this doesn't solve the problem but it does mean it will be a more lengthy process in order to isolate the source of the issue.

But we are aware of it and are working towards finding a solution.

regards

Kerry
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gudz
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Joined: Feb 27, 2006
Posts: 6

PostPosted: Wed Sep 27, 2006 7:22 am    Post subject: Re: Double Zero--caller display Reply with quote Back to top

vonageuk wrote:

But we are aware of it and are working towards finding a solution.


An all to common Vonage answer I'm afraid!

That's what I was told about the American voicemail prompts over 6 months ago - see:

http://www.vonage-forum.com/ftopic8753-0-asc-0.html
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DAS
Vonage Forum Junior
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Joined: Jun 19, 2006
Posts: 37

PostPosted: Wed Sep 27, 2006 8:49 am    Post subject: Re: Double Zero--caller display Reply with quote Back to top

vonageuk wrote:
A significant number of test calls have been made and we have yet to be able to replicate the problem.

The only reliable way to identify the source of the problem is to review the call logs at the time the call is received. We are continuing to make test calls in the expectation that the problem will reappear and we pin point the source of the problem.

I realise that this doesn't solve the problem but it does mean it will be a more lengthy process in order to isolate the source of the issue.

But we are aware of it and are working towards finding a solution.


Within the last 5 minutes (27 Sep 2006 14:43) I have made three test calls to my Vonage number: the middle one exhibited the 00 problem. I'd be happy to send you a private message with my Vonage number in order to help you track the problem down.
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