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outrun
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PostPosted: Fri Jul 28, 2006 1:08 pm    Post subject: Faint high pitched squeal... Reply with quote Back to top

I've had Vonage for almost 2 years. Recently, say over the past 2 months, while on a conversation, after about 3-5 minutes of talking, both parties can hear a faint noise in the background. It sounds like the effect that DJ's get when the take a record and rotate it back and forth. Sort of a high pitch squeal and changes frequency.

While it doesn't prevent a normal conversation, it's something that has been introduced in the past 2 or so months.

Has anyone experienced this and found a resolution? I was think it could be power related as mentioned in other topics, but initially, the call is perfectly clear. After 3-5 minutes, this noise starts and doesn't go away until the next call.

-Craig

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9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
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Steve48
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PostPosted: Fri Jul 28, 2006 6:42 pm    Post subject: Reply with quote Back to top

I see you have a wireless router as part of your system. Are any 2.4 GHz cordless phones involved?

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marxus
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PostPosted: Sat Jul 29, 2006 4:48 pm    Post subject: Faint high pitched squeal... Reply with quote Back to top

yup, you should check if there are 2.4GHz cordless phones involved coz your wireless router works on that frequency and it could be causing a slight interruption to the frequency-hence the faint high pitch squeal.
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reebok
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PostPosted: Sat Jul 29, 2006 5:26 pm    Post subject: Reply with quote Back to top

I was thinking that a 2.4ghz phone might be the problem.
does anyone agree???

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Maestro
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PostPosted: Sat Jul 29, 2006 8:51 pm    Post subject: Reply with quote Back to top

reebok wrote:
I was thinking that a 2.4ghz phone might be the problem.
does anyone agree???

I tend to doubt it. The 2.4 GHz phone would have to produce garbage with RTP headers that include the correct destination address, otherwise the garbage would get ignored. Remember, this is structured data that the device is receiving.

More likely is the analog end is generating a problem. This would include the analog/digital IP interface.
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outrun
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Joined: Mar 15, 2005
Posts: 114
Location: Ashland, MA

PostPosted: Sat Jul 29, 2006 10:34 pm    Post subject: Reply with quote Back to top

Yes, we have 2.4Ghz phone, but we've had them for 5 years (and with Vonage for almost 2 years). The phones haven't changed, but the squealing is new.

And it also happens on a non cordless phone as well.

I noticed today that during a phone call, it started clear, but within 10 seconds, the squealing started.

When you say "analog end", what would that entail?

-Craig

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
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Maestro
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PostPosted: Sun Jul 30, 2006 11:47 am    Post subject: Reply with quote Back to top

outrun wrote:
When you say "analog end", what would that entail?

That would be where the Voip converts to regular voice.

Does this happen on Vonage to Vonage calls? If so, it is probably in your adapter. If not, it is probably in the telco equipment that puts your call onto the PSTN.
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outrun
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PostPosted: Sun Jul 30, 2006 8:23 pm    Post subject: Reply with quote Back to top

Maestro wrote:
outrun wrote:
When you say "analog end", what would that entail?

That would be where the Voip converts to regular voice.

Does this happen on Vonage to Vonage calls? If so, it is probably in your adapter. If not, it is probably in the telco equipment that puts your call onto the PSTN.


Not sure if it happens on Vonage to Vonage - I don't talk to other Vonage people. I'll contact support and get the ball rolling.

Thanks,

-Craig

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
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