July 28 416 outage

Posts: 33 · Vonage Forum Junior Joined: Aug 17, 2005 Posts: 33

I can't phone out this morning. Vonage tech help quickly identified the problem as a PBX problem with their equipment. They hope to have it fixed this afternoon. Anyone else having problems dialling from 416 area to 416 or 905?

Posts: 3 · New Forum Member Joined: Jul 28, 2006 Posts: 3

I am having the same problem except that the problem seems limited to outbound calls to area code 416 only. I do not have problems with the numbers in area code 905 which I have tried.

Posts: 3 · New Forum Member Joined: Jul 28, 2006 Posts: 3

and if one checks their placed calls by logging into vonage.ca, one sees all of the calls which one attempted recorded.

Posts: 3 · New Forum Member Joined: Apr 19, 2006 Posts: 3

I am in the 416 aswell and cannot place any outgoing calls, only incoming.
It is now 4:30pm here. If they don't get this fixed by the time most people come home from work...well...need I say more.

Posts: 3 · New Forum Member Joined: Jul 28, 2006 Posts: 3

Waited on hold for 30 minutes after the "average wait time is five minutes" message and then gave up. Has anyone been able to talk to someone in customer support to get an updated resolution time for this problem?