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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Poll

How often are portions of your conversations dropped?
Many times per day
57%
 57%  [ 8 ]
Once per day
7%
 7%  [ 1 ]
Seldom or never
35%
 35%  [ 5 ]
Total Votes : 14

Author Message
sewdan
New Forum Member
New Forum Member


Joined: Jul 27, 2006
Posts: 2

PostPosted: Fri Jul 28, 2006 12:00 am    Post subject: Choppy conversations, both one- and two-way Reply with quote Back to top

Sometimes conversations are only one way. I can hear them but they can't hear me. Several calls are choppy and the quality-of-service (VoIP) is very poor whether we are using the corded or 2.4 GHz cordless phone.

I'm not noticing problems with my internet connection. The service seems to stay up with decent upload and download speeds for the DSL service I subscribe to.

The Voip speed tests from this forum is a great find. I only hope that I can get some assistance interpreting the results. I did a couple of tests this evening and the results were similar. My concern is with the jitter. I thought that jitter has to do with congestion and comes from my router (or the carrier network if the service was provisioned properly). Also, what is download pause and how does that affect Voip?

How can I determine if this is my provider's problem or my own?

Speed test statistics
---------------------
Download speed: 2876792 bps
Upload speed: 740248 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 84 ms
Average download pause: 4 ms
Minimum round trip time to server: 17 ms
Average round trip time to server: 19 ms

Voip test statistics
--------------------
Jitter: you --> server: 8.6 ms
Jitter: server --> you: 8.9 ms
Packet loss: you --> server: 0.1 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 9
Estimated MOS score: 3.8
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Jul 28, 2006 6:22 pm    Post subject: Reply with quote Back to top

Actually your numbers all look pretty good. Please run a comparison test with a call to Boston at www.testyourvoip.com and post the detailed results here.

_________________
Steve Gray
Orlando, FL
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sewdan
New Forum Member
New Forum Member


Joined: Jul 27, 2006
Posts: 2

PostPosted: Sat Jul 29, 2006 12:30 am    Post subject: Reply with quote Back to top

I called my provider today. Their level 1 tech support can't provide much help, but I figured that Vonage Tech Support would ask me if I spoke with them.

Thank-you for examining these numbers for me.

Last night I received an MOS of 3.8
Tonights results:
To Boston / From Boston
MOS: 3.42 / 4.05
Codex: 0.58 / 0.57
Latency: 0 / 0
Discards: 1.00 / 0.38
Packet Loss: 0 / 0
Round-Trip Latency: 168 ms / 168 ms
Packet discards: 4.8% / 2.2%
Loss Periods
Min: 20 ms / 20 ms
Avg: 60 ms / 100 ms
Max: 420 ms / 200 ms
Jitter
Min: 0 ms / 0 ms
Avg: 4 ms / 2 ms
Max: 520 ms / 461 ms
Post-Dial Delay: 80 ms / 205 ms
Call Setup Time: 110 ms / 164 ms
Media Delay: 310 ms / 239 ms

I know that 300+ ms is not very long, but the periods of lost conversation is closer to 5 to 10 seconds. I assumed that if this site's test results indicated that 9 ms is spotty, it might mean something.
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Jul 29, 2006 8:01 pm    Post subject: Reply with quote Back to top

Are those test results from www.testyourvoip.com or from the forum test? They don't look familiar. In any case, packet discards of 4.8% up and 2.2% down are pretty bad. They would explain the choppiness. Try plugging your computer directly into your modem and repeating the test. Unless it gets substantially better, you have an internet service issue (which includes your local modem) that you need to work with your ISP.

_________________
Steve Gray
Orlando, FL
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