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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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zzzzzxx
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Joined: Jul 27, 2006
Posts: 2

PostPosted: Thu Jul 27, 2006 6:14 am    Post subject: first month free billing question. Reply with quote Back to top

Just signed up for Vonage and noticed in my account that my balance is 0. They did not charge for activation or taxes etc..

Will these charges come through after the first free month?? and will they charge activation?

My next billing due date is august 27th ( a month from yesterday) so I am guessing this is my free month? My first $ bill will be due sept 27th?

Any help would be great
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rgnok
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Joined: Jun 12, 2006
Posts: 174

PostPosted: Thu Jul 27, 2006 8:44 am    Post subject: Reply with quote Back to top

Are you sure you weren't charged? Your BALANCE should be zero, but click on the link that says "Billing History" and look for a charge.

Your balance should be zero because you signed up, incurred an activation fee, etc. and that charge was IMMEDIATELY charged to your credit card, making your BALANCE zero.

Assuming you are looking under "Billing" in your Vonage on-line account, you are most likely looking at the screen titled "Current Billing and Account Information" and, more specifically, at the right side box that says "Pending Charges Summary". The "Billing History" link I'm talking about is up near the upper left.

Assuming this is all true, that's the deal -- you are seeing zero PENDING charges, because the initial costs are not pending, they have already been charged.
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clave665
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Joined: Nov 28, 2005
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PostPosted: Thu Jul 27, 2006 9:08 am    Post subject: Watch the fees... Reply with quote Back to top

The first month free ONLY applies to the 24.99 service. It does NOT apply to activation fee (sometimes waived), shipping, whatever. As stated, your zero balance means you don't have any current plus (credits) or debits (outstanding $$$) w/Vonage. And, note that the month starts on your activation date - the date on which you sign up w/Vonage....NOT the date at which you get the adapter,get your number ported, or actually start using Vonage (common misconceptions).
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zzzzzxx
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PostPosted: Thu Jul 27, 2006 11:33 am    Post subject: Reply with quote Back to top

looking at billing history:

My invoice summary says total amount 0.00

and my charge detail says

Charges Detail:

Residential Premium Unlimited Plan $24.99
Residential Premium Unlimited Plan ($24.99)
Activation Fee $0.00
Customer supplied Dlink VTA Device $0.00
Phone Number $0.00
Call Forwarding $0.00
Directory Assistance $0.00
Anytime International Plan $0.00
Voicemail $0.00
Regulatory Recovery Fee $0.99
Regulatory Recovery Fee ($0.99)
Emergency 911 Cost Recovery $0.99
Emergency 911 Cost Recovery ($0.99)
Sales Tax $2.16
Sales Tax ($2.16)
Total Amount $0.00
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rgnok
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Joined: Jun 12, 2006
Posts: 174

PostPosted: Thu Jul 27, 2006 1:03 pm    Post subject: Reply with quote Back to top

Hmmm . . . don't know what terms applied to whatever offer was going on when you signed up, but you are definately looking at the spot I was talking about. It looks like you have no activation fee.

The same details you've just described look pretty much the exact same from my original sign-up, but I had a $29.99 activation fee.

It's possible (from what you've shown, I'd even say likely) that you won't have any activation fee.
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supernova
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Joined: Aug 01, 2006
Posts: 10

PostPosted: Tue Aug 01, 2006 4:18 pm    Post subject: Reply with quote Back to top

I was curious to follow up and see if an activation fee was ever charged.
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clave665
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Joined: Nov 28, 2005
Posts: 70

PostPosted: Tue Aug 01, 2006 6:58 pm    Post subject: Reply with quote Back to top

supernova wrote:
I was curious to follow up and see if an activation fee was ever charged.


If it wasn't then it almost definitely won't be. Vonage doesn't backdate the act fee - 99.9% of the issues are with crediting the charge after it was applied 'in error', not the other way around.
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