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mikebrown Posted:
Hello, I think
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it with the Expert
they can surely
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Hard Wiring - Installation
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Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
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diana87 Posted:
You have to use
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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

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Topic:
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On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
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rely exclusively
on a Vonage system
for our
...

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On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

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On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
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our call quality
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
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many more
Dreamcast games
are opened up
recently.
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
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old topic but when
I google “Vonage
MAC address
...

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Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
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currently have
...

In The Forum:
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On Dec 05, 2016 at 12:35:11


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zzzzzxx
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Joined: Jul 27, 2006
Posts: 2

PostPosted: Thu Jul 27, 2006 6:14 am    Post subject: first month free billing question. Reply with quote Back to top

Just signed up for Vonage and noticed in my account that my balance is 0. They did not charge for activation or taxes etc..

Will these charges come through after the first free month?? and will they charge activation?

My next billing due date is august 27th ( a month from yesterday) so I am guessing this is my free month? My first $ bill will be due sept 27th?

Any help would be great
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rgnok
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Joined: Jun 12, 2006
Posts: 174

PostPosted: Thu Jul 27, 2006 8:44 am    Post subject: Reply with quote Back to top

Are you sure you weren't charged? Your BALANCE should be zero, but click on the link that says "Billing History" and look for a charge.

Your balance should be zero because you signed up, incurred an activation fee, etc. and that charge was IMMEDIATELY charged to your credit card, making your BALANCE zero.

Assuming you are looking under "Billing" in your Vonage on-line account, you are most likely looking at the screen titled "Current Billing and Account Information" and, more specifically, at the right side box that says "Pending Charges Summary". The "Billing History" link I'm talking about is up near the upper left.

Assuming this is all true, that's the deal -- you are seeing zero PENDING charges, because the initial costs are not pending, they have already been charged.
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clave665
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Joined: Nov 28, 2005
Posts: 70

PostPosted: Thu Jul 27, 2006 9:08 am    Post subject: Watch the fees... Reply with quote Back to top

The first month free ONLY applies to the 24.99 service. It does NOT apply to activation fee (sometimes waived), shipping, whatever. As stated, your zero balance means you don't have any current plus (credits) or debits (outstanding $$$) w/Vonage. And, note that the month starts on your activation date - the date on which you sign up w/Vonage....NOT the date at which you get the adapter,get your number ported, or actually start using Vonage (common misconceptions).
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zzzzzxx
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PostPosted: Thu Jul 27, 2006 11:33 am    Post subject: Reply with quote Back to top

looking at billing history:

My invoice summary says total amount 0.00

and my charge detail says

Charges Detail:

Residential Premium Unlimited Plan $24.99
Residential Premium Unlimited Plan ($24.99)
Activation Fee $0.00
Customer supplied Dlink VTA Device $0.00
Phone Number $0.00
Call Forwarding $0.00
Directory Assistance $0.00
Anytime International Plan $0.00
Voicemail $0.00
Regulatory Recovery Fee $0.99
Regulatory Recovery Fee ($0.99)
Emergency 911 Cost Recovery $0.99
Emergency 911 Cost Recovery ($0.99)
Sales Tax $2.16
Sales Tax ($2.16)
Total Amount $0.00
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rgnok
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Joined: Jun 12, 2006
Posts: 174

PostPosted: Thu Jul 27, 2006 1:03 pm    Post subject: Reply with quote Back to top

Hmmm . . . don't know what terms applied to whatever offer was going on when you signed up, but you are definately looking at the spot I was talking about. It looks like you have no activation fee.

The same details you've just described look pretty much the exact same from my original sign-up, but I had a $29.99 activation fee.

It's possible (from what you've shown, I'd even say likely) that you won't have any activation fee.
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supernova
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Joined: Aug 01, 2006
Posts: 10

PostPosted: Tue Aug 01, 2006 4:18 pm    Post subject: Reply with quote Back to top

I was curious to follow up and see if an activation fee was ever charged.
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clave665
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Joined: Nov 28, 2005
Posts: 70

PostPosted: Tue Aug 01, 2006 6:58 pm    Post subject: Reply with quote Back to top

supernova wrote:
I was curious to follow up and see if an activation fee was ever charged.


If it wasn't then it almost definitely won't be. Vonage doesn't backdate the act fee - 99.9% of the issues are with crediting the charge after it was applied 'in error', not the other way around.
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

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