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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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dwd121
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Joined: Jul 24, 2006
Posts: 4

PostPosted: Mon Jul 24, 2006 8:04 pm    Post subject: WRTP54G Dial tone and incoming all gone.. Reply with quote Back to top

For the past 2 weeks I have a problem with my phone.

Setup: Cable>WRTP54G>PC x3

I've been trying to find anyone else with the same problem, and it turns out that a buddy of mine that lives 10 min away is have the same problem. Disreguarding that, I called customer service and we walked through everything to try and solve the problem my side, and Vonage changed 2 things according to the service tech on their side. I thought maybe a firmware update would solve the problem but it didn't. I was going to be transfered to "Tier 2" support, but after holding on my cell phone for 15 minutes, I decided to hang up and search for information, with no result.

What happens when I pickup the phone?..
I hear static. There's no dial tone to speak of.

Attempted fixes?
Vonage is hardwired into my home..Fix...Unhooked the adapter from the house, and connected a phone directly to it. Problem not resolved. In fact, I could hear a dialtone after restarting the adapter, the static was not as bad as before. Attempted to place a call.. success! .. hung up, tried another call, No dial tone and mild static. Restarted the process again..no luck.

I checked the house wireing to insure nothing had changed to wit: Nothing had changed =]...

I'm leaning towards maybe it being the adapter at this point, until I found out that my friend has the exact same problem. I'm not sure what the answer is right now. Is anyone else having or had this problem before, if so how was it fixed? Anymore Ideas? ..

Thanks,
dwd121

Speed test statistics
---------------------
Download speed: 4804568 bps
Upload speed: 369536 bps
Quality of service: 87 %
Download test type: socket
Upload test type: socket
Maximum download pause: 94 ms
Average download pause: 3 ms
Minimum round trip time to server: 52 ms
Average round trip time to server: 89 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.7 ms
Jitter: server --> you: 9.1 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 4
Estimated MOS score: 4.0
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Jul 24, 2006 8:20 pm    Post subject: Reply with quote Back to top

You've given us a lot of good detail, but please tell us about your ISP. Is it the same as your buddy? What kind is it?

Please run a comparison Voip test at www.testyourvoip.com . Do a test call to Boston and post the detailed results here.

_________________
Steve Gray
Orlando, FL
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dwd121
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New Forum Member


Joined: Jul 24, 2006
Posts: 4

PostPosted: Mon Jul 24, 2006 8:38 pm    Post subject: Reply with quote Back to top

Actually, My friend and I do have differen't ISP's, Mine is RoadRunner provided by Time Warner Cable.. and His is a local company called CMA.

I also ran the test, but I didn't get the text out put.

Instead I got a link that I'm not sure will work for others but I'll post it anyways.

http://www.TestYourVoIP.com/details.html?id=K2BRCA
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Steve48
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Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Jul 24, 2006 9:15 pm    Post subject: Reply with quote Back to top

The link worked fine and confirms the forum Voip test. Both results are good; your internet service doesn't seem to be a problem.

I see that you're using a wireless router. Is you phone by any chance a 2.4 GHz cordless? If so, please try substituting a simple corded phone and see if that works better. Alternately, shut down the wireless function in your router.

By the way, do you have a steady phone light on your adapter while these problems are going on?

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Steve Gray
Orlando, FL
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dwd121
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New Forum Member


Joined: Jul 24, 2006
Posts: 4

PostPosted: Mon Jul 24, 2006 9:36 pm    Post subject: Reply with quote Back to top

Thanks Steve for your responses.

I failed to mention that in my first post, I do have a cordless phone at 2.4Ghz and I have wireless running as well. While doing all the first steps with tech support, I did shut down the wireless connection but ultimately turned it back on with the issue wasn't resolved. I stopped thinking about it being a problem because before hand it never was. I have my better half picking up a cheap corded phone while she's at the store.

I'll post the results soon.
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Steve48
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Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Jul 24, 2006 10:09 pm    Post subject: Reply with quote Back to top

Very good. If the problem is interference between your cordless and your wireless router, you can also check by temporarily disabling the wireless feature on the router.

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Steve Gray
Orlando, FL
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dwd121
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Joined: Jul 24, 2006
Posts: 4

PostPosted: Tue Jul 25, 2006 3:09 pm    Post subject: Reply with quote Back to top

Ok, today was a new day.
As last posted I asked my better half to pickup a corded phone, which she didn't do, but that's no big deal.

I went to OfficeMax today and found a cordless phone running aparently at 5.8Ghz. I also had Vonage reprovision my phone to "phone port 1" rather than "phone port 2". Alas!, this change worked for me and I haven't had a problem since 9am CST.

My best guess is that phone port 2 within the adapter somehow went bad. I'm still not clear on how that occured, maybe power outtage or something to the like. Maybe some sort of surge through the phone line itself. Reguardless it's all working again.

Thanks for the tips and tricks.
dwd121
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Jul 25, 2006 6:44 pm    Post subject: Reply with quote Back to top

Well done. I should have thought of that, considering that I recently had the phone port I was using blown in a thunderstorm. Switching ports fixed mine as well.

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Steve Gray
Orlando, FL
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